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25 reviews from our car dealer reviews community
Leave a review for Sandicliffe Loughborough
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25 reviews from our car dealer reviews community

Leave a review for Sandicliffe Loughborough
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"Worst service ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst ever experience, rude staff, and exteremely poor service and i dont even like to give one star even ...I had engine management light in my ford focus, i did diagnostic with sandicliff Loughborough and they found fault in sensor wiring is broken. I was asked to pay £75 for diagnostic charge which i paid, and i said i have ford protect extended warranty and they said yeah thats fine. On that day i had real issue with getting connected with them regarding my car bit anyway it was sorted after. I was asked to speak to Andrew Ong at sandicliff and he will book my repair day. I saw him and booked my repair day and asked him how much i have to pay then he said nothing just a £75 charge. And when i went to drop my car he said u have to pay £118 now and it was never been discussed and he was rudely said if you want to repair your car then u can with £118 charge if not do t do it. I was angry because he said you dont have to pay anything and it will get repair. And shockingly and unprofessionally he put charge on invoice by his hand, that was completely unprofessional. Really not at all happy and never recommend anyone.

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+5 Found this review helpful
"Very poor criminal aftersales"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In short, brought a second had Ford C-Max from Sandicliffe Loughborough, great looking car £8,000 told only one careful owner low mileage ( should have walked away then) within one month in Liverpool had to call out the AA ( injection issues) they reset told to have it checked out. Dealer said no warranty all is chargeable? As car was running ok left it. Few months later all injectors needed replacing cost me £1,500 sandicliffe of Loughborough say oh no sir we wouldn’t have said that you have no warranty as you have three month but now it’s too late as you have had it for nine months now. Never again will I purchase a car from them and at every opertunity I will never recommend them, absolutely dreadful. Sandicliffe when I brought it say that they have done all the mot, servicing on this car from new and never a problem, well for a car that had only done 18000 miles when I picked it up, my garage mechanic states that they had been changed before...... looks like I was sold a pup, well done sandicliffe well done.

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+5 Found this review helpful
"Great service got me out of a very diffi"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks to the staff at Sandicliffe Loughborough especially zainab for her turnaround with my car really saved what would have been a disastrous week end excellent service.

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+0 Found this review helpful
"Sales Great, service rubbish"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service from Mark in sales but oh dear pre sales inspection by the service dept was absolute rubbish, they insisted on skimming a pitted disc and left a poor surface. The other disc is pitted and they didn’t even look at it. Would not dream of putting my car in for service at Sandicliffe Loughborough.

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+0 Found this review helpful
"Sandicliffe Loughborough Used Car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from Mark at Sandicliffe Loughborough in the used car sales on Sunday 28th October and have to say the care commitment and genuine personal service and advice were second to none! I would recommend this dealership to anyone. There was no big sell but just advice and help. Many thanks Mark cheers.

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Dealership Information

Sandicliffe Loughborough is an Franchise dealership that is based in Loughborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
25 reviews3.5 out of 5 stars — Rated Average
Excellent
14
Very Good
0
Average
2
Poor
3
Terrible
6

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  • Contact Information

    Address

    Sandicliffe Loughborough
    155 Derby Road
    Loughborough
    Leicestershire
    LE11 5HN

    Get in touch

    01509 750077
    https://www.sandicliffe.co.uk/ford/loughborough

    Opening times

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    Dealership Statistics

    56%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Sandicliffe Loughborough

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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