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ZERO STARS - Sold faulty car to vulnerable person with disabilities. I purchased a Vauxhall Insignia (2017) from Sascron - Reading on 04/08/2021. Salesman assigned to me was – Dale. First of all, the car was sold to me with two keys and one set of the key was still with the previous keeper, and Dale promised to have this sent to me via Royal Mail. After a few days, I started to follow up on the spare key, and I was constantly given the ‘run around’ by Dale. Almost 3 weeks of chasing, I was fed up and suddenly Dale is now ready to send the spare key – but wait, there’s a catch; Dale now cannot post the key out and wants me to send him a prepaid special delivery box to get my key delivered. After sending the prepaid box to Sascron, I had to wait nearly two weeks before they could even send it out. Furthermore, roughly two weeks into ownership, my brakes started to emit loud squealing/grinding noise. I immediately pulled over and inspected the brakes, which shows both pads were below the minimum. Dale promised the vehicle has had a multi-point check and how ‘Sascron never cheaps out’ when it comes to customer safety. However, Sascron didn’t seem to bother with safety in my case. When I reported this to Sascron (less than 30 days into ownership), they kept telling me to take it to Kwik Fit and use the warranty. Never have I heard warranty companies covering wear and tear components, but Dale insisted that the warranty covers brakes. I contacted Kwik Fit only to be laughed at. My brakes are still making a loud squeal and Sascron are doing nothing to help. I was also told that my car was serviced by Sascron, yet I was given no paperwork to back this. On 10/09/2021 I had to make an emergency stop due to engine started to overheat. Breakdown serviced arrived and upon checking the vehicle, I was told that the radiator was empty - I was gobsmacked! Dale promised vehicle being fully serviced, along with all fluids being topped up – another lie. So to sum up –Brakes are not working properly. No heating due to radiator issues and with winter around the corner, my young children and myself do not feel safe travelling in this car which cost me more than £10,000 Every time I call, I’m constantly being told the same thing – “service manager is off”, “someone will call you back in 24 hours” , “Dale is busy”, “Manager is not in”. By far the worst car dealer I have ever dealt with. I will be lodging a formal complaint shortly, and escalating this matter to the relevant bodies. With irritation and frustration, Aminur Rahman
I have never had such an uncomfortable experience ever when buying a used car! I put a £500 deposit on a red Vauxhall Insignia GSi and I noticed that the car didn't have the correct head lights fitted (IntelliLux LED Matrix but had the cheaper halogen unit's). I highlighted the issue to ------who agreed to replace them for the corrects headlights before I picked up the car. Well this is where the customer service ended and I received no more contract from Sascron after many emails and calls by myself. Taking into account that the red Insignia GSi has a cheap private plate on it and the headlights have been changed I believe someone is trying to hide a frontal accident at some point! which hasn't been recorded in the cars history on the old plate ( the car is now back up for sale with Sascron). I'm now trying to recover my £500 deposit from Sascron! with no replies to my calls or emails I'm sure its going to be a long arduous process!!!!! So my advice is: avoid at all cost!!!!!!!!!!
A four year old car would normally come with a spare key. If it didn't, you'd expect the customer to be told during the buying process, not have to ask on collection. And then to compound it, refuse to even contribute towards the cost of a replacement. I'd recommend you either check EVERY SINGLE detail and get confirmation in writing before you part with your cash, or go elsewhere. I'd recommend elsewhere, personally.
Horrible place. Complained and owner rude and aggressive.
Almost done a deal over the phone for a car, placed a £100 deposit for it, checked my bank and they had taken £199, I asked about this and was told it’s the deposit and a holding fee but I’ll get the money back when I collect the car, I wasn’t happy at all, raised it with my bank and also asked for a full refund. Two days after making the payment I was sent a bill which I had never seen or signed with a £199 admin fee added, trying to say that’s what I paid for! Manager has said he will issue a full refund within 5 days however it doesn’t sound promising and the customer service is shocking I have been blocked by the salesman so I cannot contact them, if I do not get a refund I will be pursuing a claim.
Despite a good salesman and smooth purchase of the vehicle, my issue has arisen with the aftersales care due to my vehicle being sold with an intermittent fault that is ongoing (that they failed to mention), and has resulted in my currently being carless and financially inconvenienced. Certain staff (Ian), are less than helpful over the phone and even manage to have a 'bad line' despite being on landlines! Resulting in myself being hung up on! Having spent £15,000 and having the car less than 2 months this is unacceptable and still no end in sight. The warranty company are useless and recommend repairers who in their own words 'do not have the specialists to undertake the investigation or repair' further more they only cover labour charges to a total of £60 per hour! The dealership that currently have my car for investigation charge in excess of £100 per hour. As the car was sold with this fault less than 2 months ago..... who is liable for the interim? I definitely should not be especially on top of the inconvenience and travel fares I am left to incur.
Avoid like the plague
....worked few days for them scammers greedy thi**es !!!! after 5 years and few trips to them still didn’t get paid, cheque they gave was deliberatly written wrong so worth nothing
Wish I had read these reviews before being ripped off for £1000 ! Do not sign any paperwork, deposit is non refundable but they dont tell you that
Spent a significant amount with these guys and still their customer service is a joke. They fob you off. Stay away buy somewhere else
Steve in response to Shambles
Wish i had seen your review !
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