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75 reviews from our car dealer reviews community
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75 reviews from our car dealer reviews community

Leave a review for Sascron
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"Avoid at all costs!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a Mercedes C220 from Sascron a little over a month ago and it was fine until last week. The water pump failed and the car was undriveable, I hadn't even put 500 miles on the car since pickup. We bought the 6 months warranty with the car and was told it pretty much covers everything except wear and tear. Long story short, the warranty company only offered to pay £200 of the £300+ repair bill, and Sascron have refused to cover the difference despite telling me everything (except wear and tear) is covered! Won't be buying from them again, and will be sure to tell as many as people as possible to avoid. If your car develops a fault after you drive it off the forecourt, Sascron don't want to know about it and will leave you having to pay the bill yourself! AVOID

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+0 Found this review helpful
"Great Service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just brought a car from Steve Al-Kazraji (salesman) @ Sascron. Could not have brought from a nicer person. From the off start he was a absolute gem. Polite, considerate and very honest. A real gentleman. Would highly recommend.

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"Excellent sales staff"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just bought a car from Steve Al-Karraji and the service was fantastic. Steve made promises in respect of rectification son the vehicle and delivered on them all. Steve. Couldn’t have been more helpful and was not pushy in the slightest. Couldn’t have asked for better service. Would recommend Sascron.

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"Avoid Sam"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got misled by this chap at Sascron. Too busy trying to sell a warranty and didn’t get the basics right. Misled me on a purchase then changed course after purchase.

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+1 Found this review helpful
"Great Service "
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Second car I’ve bought from Sascron and again found the team very friendly and professional. A special mention for salesman Steve Al-Kazraji who delivered everything he promised would go back again

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"avoid at all costs"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Unfortunately Sascron have made the car buying process one of the most frustrating experiences I’ve ever had. We travelled for 2 hrs to be met by Sam the salesman who had prepped the wrong vehicle for us to look at. The vehicle we had come to look at was shabby and not for us but we did find another that we liked. Sam was reluctant to let us drive the vehicle until we had agreed to purchase it. Despite Sam’s appalling attitude we sat down and had a conversation where we was told that the car had a full BMW service history that was logged online. Once Sam had disappeared to eat his lunch mid way through the conversation and we had agreed to buy the car, we was allowed a test drive. He seemed reluctant for us to pick up the car following Sunday which was the only day we could. After a 2 hr drive on the Sunday morning we was phoned and told off by Sam for being 20 minutes late for our appointment to pick up our £18,000 car. Once there to pick up the car we noticed that there were marks all over the car from where it can been mechanically polished so the car had to be sent back to the workshop to be sorted. We were given a piece of paper with service interval details and told again that the service history with the car was all present and correct. Once we had got the car home we noticed that the window washer fluid wasn’t working, which was odd considering that it had supposedly just gone through an MOT. When we phoned Sam he turned in a particularly angry little man and assured me that they were working before I picked it up. (Since then a garage has told me that they had not been working for some time) We have taken the car to BMW to have the service history printed out. We was quite bemused to find out that there was NO history for the vehicle whatsoever. Yes, we had bought a car which was to have a full dealer history and there was in fact NONE. Our experience with Sam and Sascron has been shocking. Not only have we been treated appallingly but also lied to and mis-sold to. If I had my time again I wouldn’t touch this lot with a barge poll.

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+2 Found this review helpful
"Thanks guys"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Appreciate all the help we received from Sascron and Liam, we bought our new Toyota, easy transaction and very pleasant.

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"Awful - Forced Warranty and Admin Fee"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called Sascon to make an enquiry about an Audi ...and I asked if are any hidden fees. The sales guy told me no, but when I went to their showroom his colleague told me that I need to pay the deposit before the test drive and also I found out that they have a admin fee and due to the year of the car he can't sell to me without a warranty. Awful..Image my surprise when I found out I need to top up the car price with about 1.2K.

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"The worst customer service ever!!!"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely no customer service at Sascron, salesman stuck in the 80's Arthur Daily era, make all the right promises, unfortunately in my opinion and based on my experience all lies. Sold me a £20,000 car with damaged tyres and I have no evidence that a service was carried out prior to collection as agreed and promised by John Stairs, I have opened a complaint and have had very little response or care from the company (SASCRON). If you are thinking about purchasing from here I would seriously reconsider, I have just spent 4 hours preparing court paperwork to recover £511 + £82.99 court fees, still you can't put a price on principle right. You have been warned!!!

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+3 Found this review helpful
"Wouldn't let me test drive the car"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Pushy sales staff at Sascron warranty extra admin fee £195 extr , aurthur daley got nothing on this mob !!!!!!!!!!

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+3 Found this review helpful
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Dealership Information

Sascron is an Independent dealership that is based in Thatcham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
75 reviews3.4 out of 5 stars — Rated Average
Excellent
38
Very Good
6
Average
10
Poor
9
Terrible
12

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Contact Information

Address

Sascron
Ashford Hill (B3051)
Thatcham
Berkshire
RG19 8BJ

Get in touch

01189 813 000
http://www.sascron.co.uk

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Dealership Statistics

58%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

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