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68 reviews from our car dealer reviews community
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68 reviews from our car dealer reviews community

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"Awful - Forced Warranty and Admin Fee"
1.6 out of 5 stars See
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I called Sascon to make an enquiry about an Audi ...and I asked if are any hidden fees. The sales guy told me no, but when I went to their showroom his colleague told me that I need to pay the deposit before the test drive and also I found out that they have a admin fee and due to the year of the car he can't sell to me without a warranty. Awful..Image my surprise when I found out I need to top up the car price with about 1.2K.

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"The worst customer service ever!!!"
1.4 out of 5 stars See
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Absolutely no customer service at Sascron, salesman stuck in the 80's Arthur Daily era, make all the right promises, unfortunately in my opinion and based on my experience all lies. Sold me a £20,000 car with damaged tyres and I have no evidence that a service was carried out prior to collection as agreed and promised by John Stairs, I have opened a complaint and have had very little response or care from the company (SASCRON). If you are thinking about purchasing from here I would seriously reconsider, I have just spent 4 hours preparing court paperwork to recover £511 + £82.99 court fees, still you can't put a price on principle right. You have been warned!!!

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"Wouldn't let me test drive the car"
1 out of 5 stars See
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Pushy sales staff at Sascron warranty extra admin fee £195 extr , aurthur daley got nothing on this mob !!!!!!!!!!

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"Poor customer service"
1.8 out of 5 stars See
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Really poor customer service at Sascron and their credibility is in question. They advertise they inspect all the cars and are roadworthy before they sell them. So, can somebody explain me, how come after I bought a car from them and they serviced it, provide me a clean Mot and they gave me a proof of changing the cambelt, the car had couple of issues like a loud metallic click then you were steering? Hmmm.... And very difficult to reach somebody.. All the times are in the meetings or have clients.. Somebody will call you back - that's their answer to all the problems.

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"Don't sign untill your sure its all good"
3 out of 5 stars See
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I found the Sascron sales team most accommodating, dealt with John Stairs great guy and really helpful, and sorted the chips in the windscreen quickly that had appeared between viewing and collecting (missed on PDI!!!) problems started day after I collected the car, when I viewed the car the tyre pressure warning light was lit, on collecting the car found all lights out, you would assume all ok, NOT this time the day after I had the car the light came on again, on checking the tyre pressures found 3 tyres at 33psi and one at 22psi, topped up to 33psi (assuming this to be correct) a week later down again to 30psi, took to garage, found an non repairable puncture in the tyre all other tyres still at 33psi, new tyre and £185 later and tyre pressures set. all tyres where low and puncture missed on PDI, Sascron refused to take ownership, in conclusion sales good, workshop practices and PDI poor (missed windscreen and tyres) and aftersales and customer service poor. A good experience quickly turned to a nightmare.

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"Great Experience, Great Service."
4.8 out of 5 stars See
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I had two very enjoyable & entertaining days with Marcus @ Sascron in Thatcham. Having seen an Audi Q5 car on their website & spoken to Marcus on the phone I was pleased to find all was 'present & correct' when I arrived for my test drive. The car drove like a dream & Marcus took me through all its gadgets & knew the car well. I tried to Part-Exchange my Audi Q7 with them ( as they advertised ) however because they didn't deal with LHD cars I had to sell it to another dealer & sadly lost money. However Sascron very kindly allowed me to do meet this dealer on their premises where he bought the car & transferred the funds immediately into my account, this then allowed me to finalise my purchase on the Audi Q5. Marcus was very attentive throughout the whole buying process, is immediately likable & extremely professional he is an asset to this company. The reason for 4 stars rather than 5 is simply because Sascon do not mention on their website that their 'Safe & Sound Warranty' for one year is an obligatory extra charge of £695.00 ( incl vat ) & admin charges are an extra £199.00, which bumped up my budget way over & was a shock ( its bread & water for the next month !). They also do try to sell you all the little extra's but that's normal & up to you to decide......its company policy. I will return to trade in & upgrade my car in two years so long as Marcus is still there & can look after me.......its rare to find a sales person who is honest, upfront & makes buying a car stress free. I would definitely recommend Sascron to my friends & family.

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"Avoid. No customer service & No replies"
1.4 out of 5 stars See
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Sascron were very helpful when you are buying a car but once you have signed the paperwork good luck getting any response or help. We purchased a Discovery 4 from Calvin at Sascron, 1st problem was that it was registered disabled so he sent us to a post office to tax it, they wont do it because the V5 needs changing so ended up having to sort this ourselves. Next, 40 mins in to the journey home the car breaks down on the M4. Brakes smoking etc. They want us to bring it back to them. Ended up getting our recovery to a service station and waiting 8 hours for them to provide us with another car we had to insure just to get home (took a month to get refunded to us). They collected the car and 'repaired' it. Next longer journey we took it on, same thing again. This time I have fixed it as their garage seems incompetent (Changed one side of the brake shoes and not the other and did not adjust them) I'm still waiting to try and at least get the money for the parts I have had to replace but customer services just don't reply and you can't phone them. Warranty provided doesn't cover the car as they 'mistook' the mileage on the policy when they took it out and they are still overlooking some smaller issues the car had when we got it (tow bar had no key and 2 locks are playing up) If you are considering a purchase I would steer clear of this bunch of useless money grabbers. No customer service and very very poor communication, let alone their garage skills. Avoid Customer services - If you wish to contact me I suggest you call me.

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"Recommended"
3.6 out of 5 stars See
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MERCEDES M CLASS - I am from Glasgow Scotland and this is my first car from Sascron. Initially my suv had a problem so I had to stay overnight but I was treated fairly and suv fault was rectified by sales man Marcus and his mechanic team. Marcus went out of his way to lend me his car so that I can drive and stay at friend place and in morning every thing was OK. Defect was gone and I was ready to drive back to Scotland. Touch wood so far so good. I am enjoying my M Class without any problem.

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"Avoid"
1 out of 5 stars See
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Bought a car from Sascron 3.5 months ago to now find out the clutch has gone.. we paid £900 for a warranty that doesn’t cover it as apparently in 3.5 months it’s ‘wear and tear’. Once you’ve purchased a vehicle the customer service is awful, they don’t wanna know but are amazing when you want to buy a car! and we actually left a positive review on auto trader as we were happy with the staff at first but after sales problems is horrendous. Avoid! It took 5 days to even try to speak to someone about it as every time I rang, there was always excuses about the managers being on the phones etc.

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Josh in response to Avoid

I previously wrote a bad review after the aftersales treatment with the clutch on my Nissan Qashqai. I just wanted to thank Steve for doing his best to help us solve our issue who is going out of his way to get it sorted. We are therefore very happy all round with Sascron.

"Avoid "
1.4 out of 5 stars See
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Resolving issues

I saw a car on auto trader and we drive up to Sasacron to see it, at first glance it looked wonderful but upon closer inspection I found minor faults. The back wiper needed replacing, a bulb was out/ blown and one of the indicators was stuck on constant. I asked the sales person could the issues be fixed on the car before I put down a deposit but was told no it would be done after I'd bought the car. After going inside to check the details and car history it transpired the car hadn't had a service since 2015, as you can imagine I was not best impressed. They knew I wanted to potentially take the car on the day, I had pre arranged the visit to ensure a smooth sale and so was bitterly disappointed. A family member encouraged me to view another car they had spotted on the way in as we had driven quite some way.. it looked great but was in the middle of the forecourt so I couldn't do a test drive, I indicated I was interested and asked to see the cars paperwork. It was unavailable as was told it was at the other site. I rung up a few days later at 11:30am and arranged a test drive and to see the docs at 5pm that evening. We turn up at the allotted time and the car isn't there but being prepped at another site! We have to drive over to the second site and wait... finally I get to do the test drive but disappointingly it had a knocking noise . The adviser ensures it will be looked at and fixed before I collect the car, I'm a bit sceptical but ask to see the docs (which I had mentioned in the call)  and low and behold they didn't have them. What a total waste of time I'm livid, I'd have walked away at this point but Iv got £500 deposit down and I can't afford to lose the money that they were unwilling to refund. I requested a curtesy call to inform me what the mechanics had found but none came, so I had to call back, the issues was found and the parts ordered and would be fixed and ready for collection on that Saturday. I wasn't going to transfer any more money until I had another test drive to check it had been fixed and get to see documents/ service history/ V5 you know all the normal stuff you would expect. The adviser sounded annoyed on the phone and said he was in for another 20 mins could I do the transfer to pay for the car. No I asked to come for another test drive on that Saturday and asked them to have the docs ready for me to inspect. The adviser was very off and said it might not be ready on Saturday for me to drive, odd considering I was meant to collect it on that day a few minutes earlier in the call.. so why is it suddenly not ready?! Trying to keep my cool I arrange to go on Sunday and asked that the docs be avalible and if it's all okay I'll pay in the week and collect on the following Saturday. Iv been very flexible visited several times to see this basic paperwork and wasted alot of time, the advisor then informs me that they could only hold it until Tuesday as they like to get cars out quickly. I ask for my refund on the deposit so I could go else where, I am refused. I did get another viewing and thankfully the paperwork finally materialised but looking at the paperwork it turns out it's an ex rental... I was never told this, again I breath it's not a problem but I do like to know. I bought the car because I couldn't afford to loose the £500 and thought my dealings with the company was done... Think again. I get the car home and that noise is back the one they said they fixed..  lucky for me it's under manufacturer warranty, I take it to the Seat who actually fixes the problem.. but I didn't have a car for a week. All in all it was a total joke the car wasnt cheap, they sold it knowing it had issues, their pre sales check is worthless, customer service is appalling, pushy finance sales and can honestly say I have never had such a horrible time buying a car, I was lucky that Seat stepped in to help me. Avoid this dealer like a plague.

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Dealership Information

Sascron is an Independent dealership that is based in Thatcham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
68 reviews3.5 out of 5 stars — Rated Average
Excellent
34
Very Good
6
Average
10
Poor
8
Terrible
10

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Contact Information

Address

Sascron
Ashford Hill (B3051)
Thatcham
Berkshire
RG19 8BJ

Get in touch

01189 813 000
http://www.sascron.co.uk

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Dealership Statistics

58%
Would recommend this dealer to family and friends
0%
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