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I went to Simpson motors, was told to come in at 9am the next day, car will be mine. i asked if this is the quickest way or is online quicker. was told to come in, sort it at 9am. I take the Morning off work, go in and told the car is gone to someone ONLINE! I could have done this online if the person told me this would guarantee me the car. I went there with the understanding, the car was reserved for me. Obviously not. WILL NOT BE BACK.
Reviewer has confirmed their email address
Bryan Simpson from Simpson Motors in response to Promised car, then sold to someone else!
Good Morning Stephen, Its Bryan Simpson emailing you back, Sorry to hear that you are dissapointed with your experience with us. I have discussed the situation with Ricky , Its always a diffucult one for us when there is more than one person who wants to buy the same car, Someone always get let down unfortunatley there is not a way to keep both customers happy as we only have the 1 car. I know you are ofcourse dissapointed but please try to see it from our perspective in a situation like this we need to operate on a first come basis we cannot turn a buyer away who its wanting to go ahead with a purchase and is prepared to pay a deposit to secure the car on the hope that a customer from a previous day comes back. Without a commitment of a deposit being paid all cars are still available for purchase. You can imagine how many people on a daily basis tell us they are coming back and we dont see them again, So we cant be expected to turn other customers away on the hope that you would come back today. Under your own admission Ricky suggested coming in at 9AM to tie the deal up if you wanted to go ahead , I beleive it was roughly 9.20 before you were here which unfortunatley was the window of time where the other customer phoned and paid a deposit to secure the car. If you had been here at 9.00am as suggested the car would have been sold to you. I can assure you there was no intention of lying / misleading you in anyway as ofcourse this would be couter productive on our part as we are here to sell cars not delay the purchase or put people off them. As it stands the deal with yourself actually appealled to us more than the deal we have done as we were keen to have your car as a part exchange giving us replacement stock to sell on again rather than the other customer who doesnt have a car to trade in, However we do not favoritise any customers particular deal over another regardless of if it suits us better than than another and all our customers have the same opportunity to proceed with a purchase if they want to on a first come first serve basis i can guarantee you that you were not personally undervalued as a potential customer in anyway. How would our other customer have felt if we told him that sorry you cant buy the car as someone viewed the car yesterday and they also had a part exchange which we want so we are going to wait and see if they come back in or not before we would sell you the car? Thats not the way it works unfortunatley. Apologies again that you feel dissapointed by the service you recieved , We wish you all the best and hope you manage to find another suitable car. Kind Regards Bryan Simpson
My partner bought a car from this garage last week and here’s how they put out a car ! Tyres chunk out them and Bryan Simpson just said it can have 10 chunks out off a tyre stay clear go and look else where and get a safer car and someone who wants too listen when you have a issue there are dirty marks on head cloth full valet lol
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David in response to Spend £15995 on a car but not interested
Don’t believe that and a mark on the head cloth warrants a one star for valeting on a used car? over reaction.
Jamie in response to Spend £15995 on a car but not interested
Noticed this same review on another site no mention of valet just tyre or tyres?.is it a chunk out a tyre? or tyres covered in chunks then as your unverified review would suggest ? (Not helpful).
I live locally and always check here when it's time to buy or sell my cars. I had the chance to sell my car and Bryan was genuine and very helpful. Would highly recommend Simpsons motors
Reviewer has confirmed their email address
Bryan Simpson from Simpson Motors in response to Brilliant service
Hannah, Thanks again for your business and taking the time to leave us some feedback, Its appreciated. Kind Regards Bryan
I called this car dealership this morning at 10 30am to express my interest in a Mercedes SLK & to confirm I would call in around 3pm to view the car. I spoke to Graham who was polite & would welcome me along to follow up my interest. I explained to Graham I was from Glasgow but up in Inverness on a weekend break with my wife & that I would come visit them on the way home. We arrived at Simpson’s at 2 30pm & viewed the car which my wife & I instantly fell for. As it was raining quite heavily Bryan said they would bring the car indoors to get a better look (with roof down) etc. There was a slight problem with the retractable roof but was merely down to the battery needing a charge which after doing so resolved the problem. I asked if i could take the car for a test drive & to my dismay was told how was that possible. I assumed he would allow me to take the car out. Graham asked if i would be comfortable sitting next to him, i said as I was wearing a mask & sanitised my hands & expected he might do the same but instead his reply was (well no so we’re snookered) ?? Surely if your a car salesman & you want sales you at least have to allow customers to test drive the vehicles, especially when your willing to spend in excess of 13k. I think this was a poor service & bad salesmanship for Simpson’s especially after reading some pretty positive reviews before my visit. Anyone thinking of buying from this company i would suggest clarification of a test drive before a waisted journey.
Bryan Simpson from Simpson Motors in response to Very disappointed
Michael , Apologies you have felt let down by the experience you had when you visited us. Unfortunately due to covid restrictions and insurance implications we are unable to offer test drives, Some garages are offering unaccompanied test drives which our insurance does not cover us for, I know some other garages are also offering test drives with member of staff in the car wearing masks, This is something i strongly disagree with as social distancing cannot be maintained whilst in a vehicle with or without masks. This is something as a company i have made the decision not to allow as i will not ask any member of my staff to put themselves at risk for the sake of a test drive or sale of a vehicle. We have had some customers walk away due to no test drives which i can understand but i am prepared to take this loss in exchange for the safety of my staff and customers visiting us, This is our main priority at present due to the ongoing situation. However i agree this could have and should have been explained to you in a better manner than it was upon your visit to us. I did overhear the conversation myself, When you asked for a test drive Graeme was trying to explain that neither he or you should be joining each other in a car during the present circumstances to which to which you responded that you wouldn't buy any car without driving it, To which he responded along the line of "Well we are snookered as it cant be done" i agree this may have came across sarcastic which i apologise for and assure you that was not our intention. We are finding the majority of our customers understand the situation and are impressed with the many changes we have made at the dealership to make it as safe an environment as possible for everyone on site, Albeit inconvenient in some cases but it must be done. I apologise once again and would be happy to welcome you back to the dealership at any time in the future to which we will make sure you are looked after appropriately Kind Regards Bryan Simpson
I just bought my second car from Bryan at Simpson’s Motors and couldn’t recommend them enough. He took the time to answer all my questions and both cars I have bought have been flawless! I can’t see myself going anywhere else in the future.
Bryan Simpson from Simpson Motors in response to Great Service
Claire, Thanks again for your continued business, Great to hear you are enjoying your new car ! Look forward to seeing you again soon. Kind Regards Bryan
Bought a Honda Civic from Simpson Motors, no trouble with car. Went back to them and up graded to Honda CRV customer service was great no trouble at all in helping you out If looking for a car would definitely recommend them.
Bryan Simpson from Simpson Motors in response to Great dealer
Alan, Thanks again for your business great to hear you've enjoyed your experiece with us both times. Enjoy your car and we look forward to seeing you again soon. Kind Regards Bryan Simpson
I thought service was excellent from start to finish would highly recommend Simpson Motors and i will definitely be back for my next car thanks again. Kerry davidson.
Bryan Simpson from Simpson Motors in response to Bought my daughters first car citreon ds
Kerry, Great to hear you enjoyed the experience with us and your Daughter is enjoying her car ! Thanks Again . Kind Regards Bryan Simpson
Found the process with Simpson Motors very straight forward and hassle free from start to finish, Cars all very well presented and the staff couldn’t be any more helpful will definitely be back when it’s time to change again!
Bryan Simpson from Simpson Motors in response to Great company
Stephen, Thanks again for your business , Great to hear you are enjoying the car ! All The Best Bryan Simpson
Purchased a Jaguar XF from Simpson Motors and collected car today. From start to finish I had exemplary attention and service. Nothing too much trouble as I looked at two or three other cars before deciding on the Jag. Professional, knowledgeable and friendly treatment. I'd pop in regularly if I didn't live 150 miles away.
Bryan Simpson from Simpson Motors in response to Excellent experience
Ash, Thanks again for your business, I greatly appreciate you taking the time to leave us some feedback. Look forward to seeing you again in a few years when its time to change. Kind Regards Bryan Simpson
Simpson Motors is an absolute shambles of a company. No customer care whatsoever. Badly let down on a number of occasions. your finance gets accepted, the finance company contact you before simpsons motors do to let you know you've been accepted yet THEY'VE SOLD THE CAR TO SOMEONE ELSE!?! And tell you that you can't have it. What kind of service is that?? You'd think a smaller company compared to the likes of Arnold Clark etc would be glad of business especially if finance had been accepted on said car, but instead sell it to someone else and don't even have the courtesy to inform you, knowing that you're extremely keen and have been phoning up enquiring frequently over a period of time, test driven it and come to a compromise on a higher deposit as it is what they requested. Phoned up enquiring and the attitude of the salesman even though knew of keen interest was so standoffish, as far as I'm concerned the company knew they were selling it to someone else and knew my finance had been accepted otherwise the finance company wouldn't have contacted me yet didn't even bother to say. Absolutely appalled at the shocking service of this company. Looks like from other reviews I've dodged a bullet and am actually glad I didn't get the car. If this is what their pre-sale service is like, who knows what the aftercare is. Laughable.
Reviewer has confirmed their email address
Bryan Simpson from Simpson Motors in response to Appalling
Thank you for phoning and again like your google reviews lying blatantly over the phone , but it has helped as we can now confirm these numerous review’s have in fact came from the initial source we had thought. We are now seeking legal action as this cause for “slander” you have consistently lied through every statement you have made. Attempting to intentionally damage the reputation of a long standing family business. I can assure you google don’t simply just remove any review flagged without necessary means. They know where the reviews originated from regardless of how many different accounts & names you make up. We will be in touch in due course. Regards Bryan Simpson
Simpson Motors is a family run business by Raymond Simpson and his son Bryan Simpson. Raymond Simpson has been supplying quality used cars to Dunfermline and surrounding areas since 1980 when Simpson Motors was originally established at Mid-Beveridgewell in Dunfermline, He quickly outgrew that site and moved to our current premises in Rumblingwell Dunfermline which has 4 times the capacity of the old garage.
We have been in business for over 35 years now and have built up a large amount of return customers who actively recommend us to their friends and family. In more recent years we have found people travelling from all over the country to take advantage of our great deals & cars.
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 40 | |
| Very Good | 2 | |
| Average | 2 | |
| Poor | 0 | |
| Terrible | 4 |
Simpson Motors
Rumblingwell
Dunfermline
Fife
KY12 9AS
| Mon | 09:00 - 18:00 |
| Tue | 09:00 - 18:00 |
| Wed | 09:00 - 18:00 |
| Thu | 09:00 - 18:00 |
| Fri | 09:00 - 18:00 |
| Sat | 09:00 - 17:00 |
| Sun | Closed |
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