18% Reviews
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72% Recommend
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33 reviews from our car dealer reviews community
Leave a review for South and West Motors Ltd
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33 reviews from our car dealer reviews community

Leave a review for South and West Motors Ltd
Leave a review
"Excellent customer service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service! I had a bit of a difficulty to get to the south & west motors as I travelled from a long distance by a train. Without hesitation I was picked up from the train station for no additional fee and no negative comments. The communication has been excellent. The paperwork was done quick. I wish you best of luck to your business and many happy customers in the future.

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+0 Found this review helpful
"Mokka"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely disgusting customer service booked for a test drive only to be told on arrival they had sold the car, fuming is an understatement. Stay away !!!!!!

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+0 Found this review helpful

South & West Motors Ltd from South and West Motors Ltd in response to Mokka

Hi, we are sorry for the inconvenience caused. Upon arranging your appointment we advised that in order to reserve a vehicle we would require a refundable deposit otherwise we work on a first-come, first-serve basis. Unfortunately you declined this and another customer arrived onsite earlier the same morning of your viewing who decided to go ahead with the purchase. Although this is a rare occurrence, it is a risk if the vehicle is not reserved. Again, I apologise for any inconvenience but hope the above clears up any misunderstanding. All the best.

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"Not Trustworthy"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The dealership is not trustworthy or honest as they omit or hide critical information associated with the vehicles. When I inquired about the car before purchase, they indicated the car only had minor scratches in 3 places. However, I have come to realise that they have hidden the other damages perfectly, so much so that I couldn't pick it up when I bought the car. When I wash my car, each time I'm discovering new damage in both the interior and exterior. Also, they indicated the car was previously used as a family car, but that's a lie. I found out that it was used as a lease car for a company before it was sold to me. They have omitted crucial pieces of information so conveniently to ensure they maximised their profit. DO NOT TRUST THEM!!

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+1 Found this review helpful

South & West Motors Ltd from South and West Motors Ltd in response to Not Trustworthy

Hi Ahamed, I’m sorry to see that you were left unhappy with your vehicle. I do note that this vehicle was purchased back in July 2020 and your review has now taken place 1 year later. We never received any contact from you following sale to discuss your dissatisfaction so believe that this review is quite unreasonable considering we were never given the opportunity to help. We are also perplexed by your issue advising that the car was great upon your visual inspection in person but that it deteriorated later. We do not use or know of any products on our vehicles which could present this very odd problem. We do hope the car has been reliable and still in use a year later and wish you all the best.

"Used car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a vehicle from this garage. We live along way and due to covid we thought we would purchase and it would be delivered. The lady we spoke to advised car immaculate it comes with warranty we would do all our check before dispatched. Upon receipt of vehicle car was filthy, driver said it rained,( I checked the forecast for UK and there's was no rain) the car has been used or number plate has been. Used by criminals and the car has been listed on the police national database as a intrested vehicle for the police. We wasn't informed this on purchase as we would definatky have bought this. The service history wasn't great as it had had numerous breakdown. When questioned we was advised I refused the car wash this was tottaly incorrect as the car was delivered 2 hours later than expected. The police national database we were informed we are not obliged to inform And we could return the vehickle with the 7 day return. Minus deposit and delivery but would. Be charged mileage for going over the mileage when delivered. Overall I think this is the worse garage regards to trust and sales and I have bought many cars with many garages over the years. I think it was the lady on the phone who has a trustworthy voice. But I really hope you keep. Well clear.

South & West Motors Ltd from South and West Motors Ltd in response to Used car

Hi Tahir, we are sorry to see that you have been left disappointed following your purchase. Upon the day of delivery, you were not given a specific time of arrival but were advised that it would be mid afternoon - this was due to having another delivery scheduled earlier that day and also taking into account the over 250 Miles journey. To keep the delivery costs low, the vehicle was driven to you and the Manager had anticipated having the vehicle cleaned prior to delivery on route, but after receiving numerous phone calls from yourself to express urgency in delivering as early as possible, a decision was made to deliver as is. Upon arrival, the Manager offered to pay for a valet as there was a facility close to your address, which you declined. You were handed a letter from the authorities confirming that this vehicle (as per its’ VIN) was NOT on the Police Database and was free of any issue. This is because a similar vehicle using the same reg plates had flagged up for speeding in London - as advised it was established by the authorities that it was absolutely nothing to do with the vehicle you purchased and was cleared, hence the letter confirming as such. Of course, as there was no issue with the vehicle mechanically and it was as described we advised that if you wanted to return the vehicle it would be minus delivery cost. We did offer you the opportunity to view at our site but you declined. We also note that you mislead us by advising that this vehicle was being purchased for an elderly relative for personal use. We later found that you will use it for a Taxi service - which the AA Warranty does not cover. You were informed as such prior to purchase but mislead us with regards to this. We do hope the vehicle has since been as initially expected as we note we have received no complaints with regards to its’ reliability. Ultimately we appreciate that your experience was not as expected. We wish you all the best.

"Khalid Bedewi"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The best seller you can trust ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ , Prices ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Customer service ⭐️ ⭐️ ⭐️⭐️ ⭐️ Never loss with Nazz 👍🏼💪🏻 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Carry on guys we will buy from you again 💐💐💐💐😊

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+1 Found this review helpful
"Excellent service! definitely recommende"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From start to finish the customer service was exceptional. The advert was detailed and accurate with 30+ photos of the car giving me confidence to do a 350mile round trip. Email and phone communication was very prompt and polite. Very accommodating for the test drive and vehicle walk around and appreciated our journey time. Open and honest discussion. Considering we bought a trade in the dealer knew more about the car than the main dealer we spoke to about a similar model. We visited during the Coronavirus pandemic and garage was well set up for social distancing and hygiene. Thank you for all your help, fully recommend this garage

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+2 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Relaxed, pleasant car sales establishment. No pressure to purchase.

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+3 Found this review helpful
"poor"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

found a car on their website, asked if was nice was assured it was clean. arrived today to view it...travelled over 100 miles to see it. it was as rough as they come. I was told there were no dents, the car was awful. The lady was lovely, but come on, you have to be genuine and honest....not fair to waste peoples time

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"I feel great"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just bought a lovely car from these guys the service i got was brilliant no pushy salespeople i would definitely recommend them to anyone who wants a second hand car

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+5 Found this review helpful
"Very friendly"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The best car dealers i have dealt with. Really helpful and honest. I will definitely be telling all my friends looking for a car to use them. The whole experience was a good one and they are by far the best.

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Dealership Information

South and West Motors Ltd is an Independent dealership that is based in Bath. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
33 reviews4.1 out of 5 stars — Rated Very Good
Excellent
25
Very Good
0
Average
1
Poor
3
Terrible
4

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  • Contact Information

    Address

    South and West Motors Ltd
    Batheaston Service Station London Road East
    Bath
    Bath and North East Somerset
    BA1 7RL

    Get in touch

    01225 571 910
    http://southandwestmotorsltd.co.uk/

    Opening times

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    Dealership Statistics

    72%
    Would recommend this dealer to family and friends
    18%
    Percent of reviews responded to by this dealer

    Additional Information About South and West Motors Ltd

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    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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