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90% Recommend
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20 reviews from our car dealer reviews community
Leave a review for Southport Automart - Cox Motor Group
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20 reviews from our car dealer reviews community

Leave a review for Southport Automart - Cox Motor Group
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"NEVER GOING BACK, CANT BE TRUSTED"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you plan on buying a vehicle from this Garage and you are lucky to read this review here beforehand then my advise to you will be NOT to proceed with that purchase BUT if it’s too late and you still want to go ahead to buy then please go see the vehicle in person, do all necessary checks, pay AA to carry out checks or any reputable mechanic as the garage is one big dodgy place. Back Story: I saw an E Class online and instantly fell in love with it and decided to buy, being an Honda Garage I wasn’t too bothered and instantly trusted them and decided to buy the car without seeing for almost 30k. I paid for delivery but changed my mind to go pick up the car myself as I was too anxious. Upon arrival I met the manager and then went ahead to physically check the car and behold all sorts of things came up while I was checking the car but I was convinced all would be sorted that I could go,mind you all these below were never shown in the advert : 1 pair of key not 2 Scratches and dents on the car 2 previous owners even thou the car was advertised as 1 previous owner. Missing carpets. Faulty headlights warning. Defective blind spot warning. Damages to to the bumper. Damages to the front Grille. Defective headlight etc To cut the story short, they have lied all through the whole process and I eventually found out the car had been previously involved in an accident which again was not mentioned but instead they tried to cover it up and pretend it’s news to them. Good news , I wrote to them pointing out how my rights Under the Consumer Rights Act 2015 were intentionally violated by them and I have since returned the car to them and received a full refund of my money. However, I have seen the car put back on Autotrader for an unsuspecting buyer to buy which will make the person suffer same emotional and financial loss as I did. Did I tell you I was left with no car for weeks and had to pay for taxis and public transport from my pocket. I am in the process of reporting the garage to vehicle ombudsman and possible legal proceedings in recovering the costs I incurred in purchasing the car due to their deception for financial gain.

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+1 Found this review helpful
"Great service and extremely helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The team were extremely helpful and knowledgable upon my visit. Thank you!

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+1 Found this review helpful
"Great service from the team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a great experience buying a car from these guys, made it easy and stress free! Highly recommend!

"Great service and friendly team "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited the dealership recently and they were a fantastic team, very knowledgeable and helpful

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+0 Found this review helpful
"Lovely site "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great team, supportive, not your average dealership

"Friendly Team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Super friendly team, no pushy tactics, they answered all my questions with no pressure to buy.

"Knowledgeable and supportive"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Southport Automart dealer has been nothing but supportive and helpful with my recent enquiry I made. Full of knowledge on the cars they have in stock.

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+1 Found this review helpful
"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great experience with Louis Higgins definitely recommend

"DO NOT BUY FROM HERE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT believe what they tell you, check everything yourself. Customer service non existent. We purchased a car and were told it had new tyres, brake discs and pads, alloys refurbished and paintwork tidied up. No new parts were fitted and paintwork and refurbished wheels were shoddy. Had to battle for 3 weeks trying to get problems sorted or car refunded. Managing Director would not even answer emails. Quoted consumer rights act 2015. Eventually we received a refund less £500. Dont consider purchasing your car from here go to a reputable car dealer! Read reviews on Trusted Pilot it says it all

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+0 Found this review helpful

Southport Automart from Southport Automart - Cox Motor Group in response to DO NOT BUY FROM HERE

We are very sorry to hear your experience with us wasn't to your satisfaction. We take complaints very seriously and have looked into the issues you have addressed. After multiple inspections of the vehicle before you purchased it, it was recommended that 1 tyre did not meet legal standards and that new disks and pads be applied, our records show this work was carried out by our skilled technicians before you took delivery of the vehicle. When you returned with the vehicle, our team offered to resolve the identified faults at our expense, or buy the vehicle back from you at a higher than the market price at that time. At that point you decided to accept our offer to buy the vehicle back from you. We are sorry we were unable to offer a resolution more to your satisfaction on this occasion, and wish you all the best for the future.

"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Once I picked the car, the process for collection was seamless. Every effort was made for the car to be in the best possible condition and more. Would highly recommend!

Southport Automart from Southport Automart - Cox Motor Group in response to Great Service

Thanks for leaving us a great review Kayleigh, we hope you enjoy your new car.

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Dealership Information

Southport Automart - Cox Motor Group is an Franchise dealership that is based in Southport. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews4.6 out of 5 stars — Rated Excellent
Excellent
18
Very Good
0
Average
0
Poor
0
Terrible
2

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  • Contact Information

    Address

    Southport Automart - Cox Motor Group
    53-55, Southport Road
    Scarisbrick
    Southport
    Lancashire
    PR8 5JF

    Get in touch

    01704 333862
    http://www.coxmotorgroup.com/locations/dealership/southport-automart

    Opening times

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    Dealership Statistics

    90%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Southport Automart - Cox Motor Group

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: Cox Motor Group
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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