Don't buy a car from here especially if you're female! I purchased a land rover discovery in August 2023 and at the end of November 2023 the engine management light came on. We took out extended warranty when we purchased the car but was refused an appointment at the garage for 9 weeks. When we finally go an appointment 3 males working at the garage accused me of tampering with the and used bullying tactics on me. It was the timing chain that was the problem which is a common fault with these cars. We reported the males to the owners Louis Jones at the time, who dealtwith the matter at the time and had the work carried out on the car. We received the car back after getting the new timing chain fitted. We started experiencing further issues with the car when driving along the A3 and we needed to call the RAC for help. It was discovered by the RAC that the caliper wasn't put back on the front passenger side correctly. The caliper slipped down pushing against the wheel and seized the front wheel. We reported it to the owner Louis Jones and he has been avoiding contact with us since. He has also refused to provide us with a fit for purpose courtesy car. This has stopped us from taking our children to their after school commitments. We have been left without any means of transport now for days. They could have caused a serious accident and they put my family in a dangerous position. Nobody from sparshatts has apologised or made contact to see if we're ok.

I bough a car from this dealership a Mercedes Class E 2019 and collected it on the 06/05/2023. I thought that I will collect the car and drive smoothly with no issue with the price I paid. Unfortunately, I was wrong after 30 miles of driving the front left tyre start losing pressure, I get home when parking it make huge noises when pressing the brakes and steering. Fair enough, I contacted them, I called multiple times, I called the guy I dealt with he has promised after sales with call me but nothing. I’m thinking to return this car, not because of the issues but of the service. It should not had these problems from the beginning. Worst experience ever when buying a car and thinking to enjoy it instead of the stress.

Brought a golf convertible on Thursday 18th June 2020 and was very pleased with service and the car, very professional.

Great car, unfortunately, I can't say the same about the customer service at Sparshatts of Southampton. If anyone has seen 'White Gold' it is the type of service that Vince delivers! Severely poor communication, messages were not passed on, and it was frustrating to not have my emails and questions answered, or a call back when I was promised one as he couldn't wait to get me off the phone! My car was also sold without car mats, which is very bizarre. I'm still waiting for the last one. I wasn't shown under the bonnet, or where any of the controls were to arrange the car to my liking. I was pushed to find an insurance quote there and then, and pushed to have the extra warranty for the car, which I then didn't feel I needed, only to be told that he had 'already done the F ing paperwork' and why didn't I say anything earlier. I did say that I had actually called earlier in the week to cancel it! Needless to say, I won't be returning at all, and will not be recommending this diabolical service of all descriptions!