Outstanding service from start to finish from nick at Specialist Cars BMW Tring, thank you.

The experience at Tring specialist cars was a good one the gentlemen that attended our sale was very halpful and not pushy. A no hassle purchase has given me confidence to go back when the time comes to change my car. Friendly environment and people willing to spend time with you make Tring a good package when buying a BMW. 9/10 for the experience.

I have just purchased my second bmw from specialist cars tring. Ashley Nugent was amazing. I told him what I wanted and he went away to search for it, within just a few days he had found exactly what I wanted. He brought the car to my home address to test drive. Once I’d decided that I wanted to purchase it Ashley made my purchase very smooth and easy. He kept me informed from start to finish. Excellent service, can’t fault it.

I have owned multiple BMW's without fault but all this changed when I moved to Pitstone. Specialist Cars BMW Tring has by far the worst customer service department I have ever experienced. My I8 required a service which I had pre paid for, Tring were supposed to collect the car but forgot, 2nd chance 10 days later cancelled due to no I engineer. BMW customer service managed to have this done by Milton Keynes. 2nd Experience - Petrol Flap doesn't open took three attempts to get repaired including again involving BMW customer services finally fixed. September 3rd Experience - Petrol Flap Stops working 23rd December, called Tring explained told it would be fixed as soon as possible. Received a call back 3rd of January asking to book it in on the 11th (No petrol in 18 days?) Tring informed me I should get the car recovered and they could fix it the next day but if I book it in 8 days? Did as told and 6 days later still no car!!!! Stay away from this terrible dealer, I will never purchase another BMW purely down to my now local dealer being horrendous.

We initially went to Specialist Cars Tring BMW to test drive a X3 and X1. Ashley was very helpful and nothing was to much trouble for him and he was not your usual pushy car salesman. After the test drive we advised that we had other cars to look at although we were very taken by the X3 we had driven but this particular car was slightly out of our price range. Ashley came back later and confirmed that they would work a deal to come within our budget. At every point of the dealings with the garage Ashley was very helpful including how to transfer the private plate from the old car. Nothing was too much trouble for Ashley. Have purchased many vehicles over many years and I can honestly say that this was my most pleasurable car buying experience. Ashley has also kept in touch after the purchase to see if everything was ok and if he could be of any help

Have had 3 BMWs now over 11 years, recently got the third. Mark is an excellent and v helpful salesman and helps with all my additions I've needed for the car. I've found the service excellent and punctual. Will go back to Specialist Cars Tring in the future.

I had a service which I was kept well informed about by Specialist Cars BMW Tring and everything went smoothly. They did however clean the car which is a mistake. The car was poorly cleaned and I now have loads of swirl marks where there was none before. If you care about the paintwork defiantly request no wash. I know these were not there previously as I always was horizontal surfaces front to back and vertical up and down. The marks all run opposite to how I clean. Not impressed.

320d recall phoned 4 times as my car kept cutting out. Finally got booked in at Specialist Cars BMW in Tring and they booked a hire car after some discussion. Turn up get the hire car they had booked then bmw told me my car wasn’t booked in for the works. ‘On what basis were you giving me a hire car’ so had to go through booking again, phone call the next day telling me their recalls had been checked and weren’t a problem so no work required and the car was safe to use. Bring hire car back ASAP as you may get charged. But the reason i took my car there was it was cutting out at high speed this is not what I’d call safe. Rude staff and very disorganised. Looking forward to having a real garage at real prices in the future. Bmw please don’t twiddle my stars like the bottom two comments.