Speedway Motorcycles from Speedway Motorcycles in response to What a tosser

We remember you well, its most likely his mom leaving this review as when you left we remember you screaming wait until you see what I write on the Internet. You purchased a Honda CBF 125 that we informed you of and you saw on the advert as a CAT N. You asked us to hold the bike to which we explained no as we had lots of interest in the bike. Only a deposit would hold the bike as it would then be sold to you. You agreed as you wanted the bike and didn't want anyone else to buy it. A week later you arrived and had your "mechanic" inspect the bike. You then decided to try and get insurance and decided that you didn't realise it was a CAT N, even though it was clearly advertised that way and you were informed of it over the phone. You then demanded a refund of your deposit, we explained we don't refund deposits as we explained we had turned people away who wanted to buy the bike. However we gave you your deposit back. At that point you decided you wanted to look at another bike, you could have told us that before wasting our time sorting a refund we could have just moved the money onto another bike. It was at that point due to your argumentative behaviour that as a business you had messed us around that much, that we made the choice we did not want to sell to you. The reason you are so angry is you drove a long distance and wasted not only our time but your own and didn't like being told no. We as a business didnt nothing wrong, we were polite and Professional. We refunded you and simply acted in our best interest to not deal with you. Safe to say the next day the next day the customer who we were originally made to tell the bike had sold, was delighted to hear they could have the bike. All the best! Speedway Team

April French-griffin in response to What a tosser

Firstly i would like to start by saying how childish you actually are. His mother did not write the review as pathetic as you are that is simple not the case you are trying to make yourself 'look' the professional business that you clearly are not. By saying I screamed at you saying I will put this on the internet is quite frankly rather amusing when I said that to you in a normal voice due to how were pathetic you were being and yes I am having my say as i feel sorry for the people who have dealt with you in the passed i have read many bad reviews on the internet about you business and you always come back fighting your corner with absolute lies. I have seen the one about the poor little boy with learning difficulties whom you treated like garbage!! . Also i would like to add yes your advert stated CAT N but we had missed this as it was at the bottom of the add not really being advertised as such as a CAT N. It was my partners first ever bike so actually we didn't actually know what a CAT N was (hence why we rang the insurance company to see what is actually meant) but unfortunately you couldn't be bothered to come out and help us and talk to us about the bike, if you had this would be a completely different story on one hand as we would of ended up all being happy and buying another bike off yourself but the other you were far too rude and have twisted this story to suit you and the face of the business. The refund was never told to us also was never demanded at all yes the mechanic came with us to help us as like we explained WE HAVE NEVER BROUGHT A BIKE BEFORE!!! I am still in shock of how you acted that day and how you have came back and lied to us and the public. I really feel sorry for people like you all that was needed was for you to apologies not make up a story. Have you ever heard the customer is always right? I find it funny how you believe us travelling to you pissed us off when it really didn't that wasn't a factor in this it was purely how rude you were and your staff i stand by what I put in my last statement as it's very true and i'm glad i came to the internet it's a powerful thing and even if it stops one person coming to you then ill be happy as no one should of been treated the way you have treated us. I have ran a business since I was young and no once have I ever treated a customer like the way you have treated us and other people I have seen and before you try and act funny and a big one no i'm not a hair dresser I am an electro plater so yes I know how businesses are ran. This is far from the point I am trying to make and I could tell the correct side of the story again and again but never the less you think your a big person by the way you commented back but to me you look as ridiculous as the day I met you. Also to your comment about our behavior couldn't be more far from the truth we were very polite to you and your staff and if you didn't go into a huff and a puff like my 5 year old niece does then you would have known we wanted to keep looking plus if you had spoken to us in the first place! also we never wasted your time if that's the case you really shouldn't be running a business selling things, as people do need advice and help. The distance we traveled (wasn't that very far) and our time has nothing to do with us being upset and shocked by you that wasn't anger at all, I am cheesed off as I have seen so many angry comments about you and your 'team' and you lie every time to cover your butts but to say you were polite and Professional is extremely far from the truth even before the CAT N and refund you never spoke to us until you got your ass in your hand you send your not helpful minions I am sure we would of had politeness and Professionalism if we waved money and brought something that wasn't right for my partner.Regards to the other customer comment you didn't have to tell him it was sold if he came before us! Also you made a comment about taking it off the internet which was another lie you were caught out on as we were watching it!. I am glad you sold the bike and I am happy to say my partner brought a better bike more expensive but better from the nicest genuine bloke I've ever met and it was saddening to hear he knew all about you and your poor temper and horrendous customer services skills by yourself and your staff. I truly hope one day you may tell the truth and act like a gentlemen. Also it's nice to hear you remember me :) A tip for the future lairs never prosper. All the best!!

Speedway Motorcycles from Speedway Motorcycles in response to What a tosser

You are entitled to your opinion, albeit false. You say you received no help, no conversation from anyone. Yet Matt stood outside and went over the bike with you and answered the questions that yourself and your mechanic had about the bike. He only left you when you started to make a phone call, did you want him to hover by your side whilst the phone call was being made? At any point after that 3 members of staff were available to answer any questions. However they all kept their distance from you as we were in the middle of a lock down under strict government guidelines. Hence why no one stood by you the whole time. The bike was brought out to you and then we left you with it to look round. If you see that as rude and unprofessional then fine that is your opinion, however in our eyes that was the safest option to reduce contact for ourselves and you. Not sure what your job has to do with anything, the fact that you started to get irate and the people with you had to tell you to stop explains it all. I'm sure you'll come back with "its all lies!!!" We have no reason to lie, the facts are simple. He purchased a bike knowing by paying a deposit we were turning interested customers away. He didn't read the listing which was crystal clear it stated in the subheading and item description that it was CAT N. He then came looked round the bike asked questions to which all were answered, you were not ignored. He changed his mind demanded a refund, which if you were seriously interested in another bike you would have mentioned at that point. We then issued a refund. After which we decided that it was best to not sell anything to you and let you buy from elsewhere. We didn't get irate, we didn't get snappy or rude. we simply said we would not like to sell you a bike. If that has hurt you so deep down and badly which it seems it has, then we wish you all the best for the future. As a business it would be unrealistic of us to expect that from the thousands of people we deal with that every single one is happy with us. Any business who has a huge number of customers would be lying to say 100% are happy. However we make an effort to respond to the ones that are factually inaccurate. We have nothing to hide, we are open with our customers. Unfortunately you were looking for a showroom experience and during covid 19, the best we could offer was keeping our distance and answering questions as an when you asked them. Glad you found a bike, all the best.

Peter wells in response to Lexmoto bike

Strange that all 3 separate dealers that have dealt with speedway say the same thing useless they lie lie lie none of them will touch this company with a barge pole now they have all had enough they even snoop on you're Facebook posts to get out of warranty repairs they will argue about anything they mis inform luckily I kept every email but it doesn't matter they will argue that the emails don't exist anyway

Staff from Speedway Motorcycles in response to worrying

Hi. It is common practise that we need to investigate a vehicle to check any issues or faults and rectify under warranty. As stated previous please book in asap as the fault is most likely just a carburettor flush or clean due to standing. You have a warranty in place for this which covers you at no cost.

Matthew in response to worrying

Funny that mate had the same thing and took me 7 mths to reject it with the finance they now have to have it back for a full refund try getting in touch with the ombusman

Arthur Suttie in response to worrying

Well it wasn't a carb clean it was the intake that was split and had been from day one bikes only on 1800 miles and it's in for the other intake which has split now the bikes spent more time in transport and waiting on parts than its been on the road

George davis in response to Paul

It seems Paul that you are simply a victim of buyers remorse. I have had many dealings with Speedway to which I have found them a great company. If you saw after you purchased it that it stated it was a private sale then you clearly didn't even read what you were buying. You should always HPI check anylon vehicle before you purchase it. If it stated that it was a private sale on the advert for knew of their mechanics, why are you reviewing the business? Your basically trying to slander a company for helping someone sell a bike that Speedway don't even own.