If you want an Audi for your own sanity do not use Group one and particulalrly Hatfield - Customer service - 0 , Liars - 10 , biggest bunch of clowns I have ever come across and believe me I intend to disrupt every sale they have by randomly tueeling people how bad they are - just randomly walk around the showroom and advise people they are making the biggest mistake of their life by using these idiots - in fact lieing idiots

Bought a used Q3 from this dealership. Repetitive false information and lack of communication. Brakes require replacing less than 6 months of ownership. Total deflection of emails and lack of customer care. Avoid.

Unrivalled customer experience here, as always . I can't fault Audi Hatfield in any way...they go above and beyond every time I bring one of my cars in. Stephen the Service manager should be running the place! He will go far. Thanks to all that looked after my new RS6 today, McLean bill of health, and a recall was outstanding to update the ECU , done while I waited, with a nice Latte 😀 👍

I purchased the car via a long-distance sale and was unhappy with the car after collection. I informed the Hatfield Audi 3-days after collection, however my concerns and request to return the car have been repeatedly ignored. I am still waiting to speak with Mo Jhet the Sales Manager 6 weeks later about the issue. I have the right to a full refund Distance Selling Regulations’ and the right to return/exchange under the Audi Used Approved Scheme. i would like the Dealership to honour its obligation to return the car but they continuously ignore all correspondence and all contact attempts. Do not buy from this dealership, very untrustworthy bunch. The sales process was also underhanded with them adding lots of additional items including GAP and Tyre cover to the invoice and reducing the agreed sale price of the vehicle, so it looks like your paying less for the car and if you decide to remove the items they will just put the price of the vehicle back up. I thought this was a main dealership not a dodgy backstreet garage! Zero Stars 0

I bought my Q5 5 some 5 years ago. Love the car and initially the service I received was excellent. Then the service manager left and service levels declined dramatically, until a young service executive took over my case. Since Luke Heatlie arrived my contact with Hatfield and quality of service I have received has been excellent. Luke is ‘on the case’, very helpful and has completely turned my attitude to Hatfield Audi around! I never realised how much one member of staff can do to change perception of service levels!

After initial confusion regarding documents after sale of A5 Hatfield Audi could not have been more helpful and resolved all of my concerns within one morning special thanks to Andy Paine who could not have been more professional and helpful despite my overreaction genuinely grateful thank you

I purchased a car from Hatfield Audi. Having thought the process went smoothly and I left with a good deal, once reviewing my paperwork this was not the case. I had been mis-sold insurance products which had been made clear they were 'thrown in' only to later review over £1500 worth of insurance products had been deducted from my cash deposit without us knowing. No costs were mentioned regarding the insurance products. I feel very deceived by Audi and have not had a good first experience at all.