bought a 2015 Mini Cooper from here, within 3 weeks the engineer management light came on, i was asked to go to the dealership by Wayne, for the mechanic to remove the engine management light and said its normal for the light to come on..shockingly it came back on, i phoned the garage back to tell me i need to speak to the warranty company - i spoke to the owner Mohammed on the 26.5.22 who advised he was going to contact his BMW specialist Brabbs, Leigh - received NOTHING from Mohammed, i sent 2 further emails still no response.. i finally received a response on 15.6.22 after ANOTHER email - TERRIBLE COMMUNICATION, IRATE OWNER. No Resolution from dealership - going off other reviews seems this happens an awful lot!

Got to give credit where it’s due . Bought a Audi from this showroom . From start to finish the service was excellent. Didn’t know what car I really wanted think they thought I was a time waster . All staff was great friendly helpful and polite . Got the car I wanted so happy with it it was polished inside and out. It was gleaming it looked like a brand new car. Plenty of choice good prices and very knowledgeable. So give this garage a try you will not be disappointed. My son is going to look next month for a Audi or bmw . Lee

Absolutely fantastic service from Gary and the team, every step of the way he has been exceptional. Gary was top notch from the word go, When i rang i explained that i need the car very quickly and i lived about 100 miles away and wondered if i would be able to pick it up the next day he said i'll see what i can do and an hour later rang me back saying the have it on the lift checking it for me and doing a service and i could collect it tomorrow. The next day i drove down the car was just getting cleaned as i arrived and Gary didn't waste any time in taxing the car for me and getting it all ready for me to drive away. the car is exceptional, but as happens when buying a used car it did develop 2 faults, the nox sensor went nothing could have predicted it just a couple of days after buying it the engine management light come on , I thought to myself here we go this is gonna be a problem, Rang Gary and they was no moaning, no trying to blame me, Just "have you got a garage near you" and "i will get this sorted for you" , contacted a garage near me Gary rang them paid them they did the work. The garage noticed that they was a knocking from the engine from the engine, turned out to be the timing chain, rang Gary again and same thing ok mate we can sort it i'll give the garage a ring now, as i write this car is getting sorted thanks to the exceptional after care Gary and spirit motors have provided.

Terrible aftercare. Once they have your money you are on your own. They couldn’t care less. Should be shut down and banned from trading.

Hello, Mid March, I purchased a Range Rover sport HSE . On collection I was told a service was carried out , and indeed the service book had been stamped to confirm this. Also, tracking was said to be carried out. The only thing not done as promised was the MOT. Not a problem as MOT was booked in at a garage near me. Oh yes and I was also told that the timing belts would be checked as they should have been changed a couple of services previous but no proof it had been and was promised it would be changed. All happy times. Moving forward to the MOT, it was discovered that the service hadn’t been Done at all even the the service book had been stamped to say so. The company doing the MOT was asked to do an oil change for me. at the very least a case of fraud. Then I found out that the tracking also hadn’t been done either, and timing belts weren’t mentioned at all (which were meant to be done in the service, that never was !!! To add to all this, the key fob had a problem right from the outset, were it was using batteries at the rate of every couple weeks. Tried everything to rectify this but no luck, so I contacted Darren to see if we could sort this out, because he told me that if a problem occurs in first 3 months to contact them directly. then after that to contact the warranty company. I was told by Darren to contact warranty company directly straight away, which was totally different to what he initially told me... As the warranty company doesn’t cover key fobs I then contacted Darren again. I have not had a reply to the last 2 emails to him. Apart from all this the pre delivery inspection of my car could not have taken place as the front drivers tyre was flat along with the spare... the rear drivers side door doesn’t react to the fob, it has to be locked and unlocked manually. I have emailed several times over the last few weeks but no answer at all . Obviously I don’t expect a perfect car, but £12,000 is still a lot of money and there were other choices out there, for a better quality of same car, as it has now turned out. All very dodgy in my opinion and they totally deserve the bad reviews. I shall be taking this further

So I bought a car from the company in feb 21 I have had it less then 3 months and covered less the 2000 miles, started to hear a noise from the engine and had to call AA out they looked over my car and advised me not to drive it so I had this towed to my own independent garage where I payed for them to give me a diagnostic of what was wrong to which they did and photos as well, I got told to go through warranties low and behold warranty want no pet of it, so I went back to the garage and the owner is one of the most rudest people I have ever had the pleasure to speak to and denied 🙅‍♀️ that his company and dodgy mots was to blame. Issue with this person is still on going I have reported to ombudsman and the mot garage too this garage is clearly in breach and he gets very defensive when called out

I bought my Ford Galaxy from Spirit and after some teething problems it was taken in hand and put right without argument.They even gave me a nice curtesy car while the issues where being dealt with. The salesman Andy helped me choose the car I wanted to suit my purpose and from start to finish he was the perfect gentleman. The owner Mr Singh was a pleasure to do business with and really polite and professional. All the staff in the office where very friendly. I would recommend these guys simply because they are honest, patient and professional. I will be back for my future cars. Thank you spirit motor company : )

The communication was great during the buying process, but after that, you can whistle in the wind. My car broke down on the way home and they point blank refused to do anything about it. All of a sudden Mo(hamed) is not iin the office today would I like to leave a message? I left about 20 of them. No reply and still hiding. Andy, the salesman (liar and con artist) is suddenly not working there anymore. Except he is. If you phone as a punter, he’ll be all over you.

DO NOT BUY FROM THIS COMPANY, they will rip you off for fun!!! Bought a car £7000 cash, within 2 months the suspension brushes went, the paint was flaming off the wheels, the headlights and dipped headlights have failed and the paint job on the bumper was shocking!!! All in all I’ve paid close to £400 to have it repaired!!! The Asian owner offers to pay a third of the price for the suspension IF I use one of his mechanics!!!! Customer service was shocking I’ve had nothing but problems, I am a hardworking man and I will never put a penny in their pocket again!!! NO CUSTOMER SPIRIT WHATSOEVER!!!