This dealer is let down by the service department. My service book is not stamped for a pre delivery service and I put the car details in myself. When due for a service I was inundated with texts and emails to book in on line and still I had to queue. I was greeted with "It will have to come back" why cant a recall and satnav upgrade by done at the same time as a service? I had a survey and received an email from the Danielle Smith who claimed to be the Service Manager asking when she could call I replied giving two dates I had no reply and waited by the phone and which did not ring. I even sent a reminder email after the first day. I presume she was told to send something and could not be bothered to follow it up the attitude of “Its only a customer” and “there will be another mug along soon”. The Service Department treat customers as a bit of dirt. I will never have another Hyundai while they treat customers with such destain.

Purchased car from yourselves last week, James gave excellent customer service, very friendly, good banter no hard push, Even when he had to do all paper work again, the next day, as I changed my mind, as one of the cars I had wanted to see couldn't be found, the next day it popped up on my phone, my husband wasn't to keen on me ringing to check, The car was found , so off we went back to see it, And yes like I thought loved it, My husband, wasn't to keen change as everything was sorted, but when he saw it he changed his mind, and James was brilliant, changing all paper work over, He has fantastic customer service, my husband was in that role 40yrs and I still am, so we know what's excellent Service and James has it Thank you, He won't forget us 😂😂

i have dealt with Sandon Road Motors for about 30 years. never been disappointed with any deals i have done.