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Terrible ongoing experience with these guys... Went and collect the car, which had no v5 or service history (which on the phone was told it had part bmw and part bmw specialist service history). They never mentioned anything about a completely rotten wheel arch. on the way home I noticed a grinding noise coming from the rear brakes, this was the hand brake had rotted away and was causing rubbing. They told me to get a quote, after getting the quote they would give any response as to whether to have it repaired or what... 3 days on I told them I'm going to have it repaired and claim it back, as I needed a car for work. The next morning they tell me they want to take it back for repairs (after being fully aware I have had it repaired). This cost me over £1200. 1 day after getting the car back the fuel pump failed on me, leaving me and my daughter stranded in a car park (they weren't interested in this). I've spent over £100 on taxis to work since and had to take emergency holiday due to all this. They have now promised me a courtesy car and let me down on this too. They've now sent £200 as otherwise I would have been unable to get to work anymore as I've exhausted all my savings and investments (once again losing a lot of money for pulling out early). I bought the car on the 30/3/2020 and still have only had the car for 1 whole day in which it wasn't even running right. Buying this car is the biggest mistake I've ever made and really recommend you don't do the same. They use dirty tactics to make you foot the bill and then you'll struggle to get it back. Whenever ringing the dealers they never can make a decision without getting back to you (which I have ended up chasing up everytime). Ask to speak with the director and they'll claim they don't have contact details for them (rubbish). They clearly haven't inspected this vehicle prior to sale and have no interest in helping resolve any of the issues. I will update this regularly for anyone to see how they treat there customers
Bought my daughter a mini from here. Asked them to re-gas air con before we took car, they didn't but said they had. Had to go back after two weeks as was overheating. They did fix that. When aircon didn't work, took it back and they said they would fix - took it to their garage they use at their direction and waited all day for part, they told me I would have to pay for re-gas. When I said no and threatened to take it further they then said they would not do repair and would put the old part back on. Had no choice but to pay for re-gas. Luckily their card machine did not work and only had about 15 cash on me, so they took this. Absolute bullies. Garage they use are shoddy too - the spark plugs they used when doing MOT were all broken. When I got my mechanic to look he wS horrified! Do not buy a car from these absolute cowboys! Rude, arrogant, charlatans. Buyer beware!
I have have two cars from this dealer .and both time there has been no service history .when the advertising says full service history there is only one key and no car manual folder .in fact it come with one key and that was it don’t no if it has a full service or not.when they have your money that’s it they are not interested
Interested in a Saab they had for sale (2018). I am over 100 miles from them so had an AA inspection done. This revealed some faults that would need sorting before purchase. Asked about having a new MOT and service (both needed) as well as faults sorting and never received a response - probably hoping that someone else will buy it who doesn't notice the faults! Complete waste of my time and money. Wish I had seen these reviews earlier.
Horrendous Company, brought a Jeep from them and the Shock absorbers went only to find out that it’s not covered on the warranty! I don’t know where they get there MOT’s done but it’s not the paper it’s written on. My friend is a Mechanic and he informs me that my car shouldn’t of passed it’s MOT. The staff are very rude and just washed their hands of the matter. DONT GO TO Stanground Auto’s
Philip from Stanground Autos in response to Awful Company
The MOT station we use are an independent company and the customer had bought the car over 3 months ago, the car could have been repaired at cost for the customer, he got very rude and threatening once we pointed out that the warranty had expired
What seemed like a good purchase with friendly smiles turned out to be a death trap of a car. The tyres were worn we accepted that but to get no apology or refund for tyres unfit for purpose is poor Salesmanship. My Son had a blowout at 60mph on the M25 and was lucky as the tyre shredded to pieces. We were told by an AA representative and Ye Corner Tyres in Watford that both front tyres were unfit for purpose. This was 3 days after purchase and we have had no apology and refusal to pay for the £80 cost of tyres. This could have resulted in a major accident.
Philip from Stanground Autos in response to No aplogy
The customer had bought a £499 part exchange vehicle and was advised that the front tyres would need changing in the near future, obviously a puncture can occur at any time, the customer was offered a full refund for the vehicle if they wanted to return it to us.
I bought a 58 plate civic off Stanground Autos and they are nice guys. But however, wheel arch trim hanging off which they fixed with wrong screws which were too long and pierced a hole in the water bottle which I had to replace because it absolutely stank to high heaven and despite phone calls which they never got back to me after messages left and text and emails within the 3 months warranty they never replied. Which is absolutely ridiculous and I'm out of pocket as needed a new washer bottle and new bolts which were rusted on.
I recently bought a car from Stanground Autos who did mention it had little defects hence why it was so cheap. What they never said was there was also major defects ,we took car back for a full refund which they tried saying they knew nothing about but did, got money back but with a sarcasum remark ,we felt humiliated they were very rude and of towards us .
Poor after service at Stanground Autos, no warranty at all even after a couple of days. Car sold with 3 months warrenty. Beware!
Jack from Stanground Autos in response to No after service
Thanks for taking the time to submit a review, we appreciate all honest feedback. We provide cars with warranty which will cover all mechanical and electrical items but not wear and tear which would have been explained at point of sale. If you are having any warranty issues during the warranty period please get in contact with us so that we can help. Kind regards, Jack
Jack from Stanground Autos in response to No after service
We provide all of our cars with a 3 month/3,000 mile mechanical warranty. Please get in touch with us to discuss the issues you are experiencing and we will be happy to help with any warranty claim you may have. Kind Regards, Stanground Autos
Made up service history. mot without car being check. Stanground Autos is a very suspect dealer, avoid by all cost. Me and my wife could being injured.
Jack from Stanground Autos in response to avoid by all cost
We have responded to all of your reviews, all of which have been removed by the websites themselves due to the content. We are currently dealing directly with the finance company rather than with you after you became very aggressive towards members of staff. We have asked you on numerous occasions to bring the car back to us to inspect any issues you may have been experiencing but you refuse. We cannot help you if you do not let us.
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