Having had a CHR for several years we decided that we would like to exchange for a newer one. Went in, after booking an appointment, with two young children, which we were dreading! The whole process was quick and very easy. The team were happy to make it as stress-free as possible. Gary Lear was the salesman that we dealt with and he was extremely friendly and thorough. We will continue to use this car dealer in the future and would definitely recommend you ask for Gary Lear!

Elvis was of great help to getting my dream car with all the restrictions going on and the car came exactly like in the picture. I would highly recommend Elvis

During my MOT test on 10.11.2020 I was informed the 2 rear tyres required replacing. I was bewildered as I acquired the car less than 12 months and other than one trip to London, travel under 14 miles 4 days per week to work, a fact I shared with the member of staff. They were insistent that the tyres required changing as they were 3.5 mm thread, changed to 2.5mm when discussing with the manager, and 4mm(apparently this would have to be replaced in a couple of months). When I requested the manager to leave the original tyres on the car, I was informed that the tyres were replaced and they would not be able to put the old tyres on, although the car was still on the shop floor. Furthermore, Toyota policy is for tyres to be 3mm and above, so therefore to put the old tyres back on would hinder the completion of my MOT. When I acquired the car, 2017 registration, I had to have the 2 front tyres replaces due to pressure issues, thus my incomprehension as to why they did not detect the rear tyres needed or will require replacing under 12 months. I had to pay £124 ex VAT, my discounted price, excluding MOT. The legal accepted tyre thread is 1.6mm, confirmed by West Midlands police. I am disappointed and annoyed at the back street tactics used by a reputable company. I have acquired a number of cars from Toyota and recommend customers, albeit not from Bromsgrove. Due to the relocation of one member of the sales team in the car department I chose to use this site. The car sales personnel are a credit to the company, however beware of the service section and the unprofessional practices when undertaking MOT. I will be contacting Trading Standards and Rip off Britain to inform them of the unprofessional and misinformed experience, which pressured me to change the tyres under the misconception that I was on the verge of breaking the law. This I feel was done to achieve some agenda other than my best interest.

I recently purchased a used Toyota Yaris from the Bromsgrove dealership. My experience was very pleasant, Elvis Norford was the person who attended to my needs which was completed with a smile on each visit and with each and every query. Elvis was not only very pleasant and positive person to deal with he was very professional in his dealings with myself and my wife who attended the dealership to ensure we purchased the right vehicle. Yours sincerely Paul Nolan.

Elvis is part of the bromsgrove Toyota sales team. He was friendly and efficient and worked hard to get me the best deal he could . I am pleased with my new car and the time and attention Elvis spent sorting it out. 10 /10 for customer service. Thankyou