Purchased a 2012 Audi A4 Avant from Stillmans Aug 2022. Rightbaway became apparent that there was a problem with CVT auto gear box. Because tey swindled me into purchasing a warranty , they refused to help with repairs or dignosis. Decided to finance the vehicle with Santander .They are meant to guarantee that the vehicle is free of serious problems and road worthy. Equaly criminal lendder. Denied a problem despite email documentation of my reporting it. Then these criminals go out of business. They belong in prison, right down from the owner, managers, salesman, and Bank. Horrible nightmare still not resolved

*** UPDATE - AVOID BUYING FROM THIS COMPANY *** After purchasing my Mini Countryman from Stillmans in July 2021, I've had nothing but issues with this company, the owner Sam and all his incompetent and lying staff. After only having my car for a few weeks the DPF warning light came on so I contacted Stillmans and spoke to Mel who advised to bring the car back to them for repair which I did early October, despite not living local and having to pay the dart charge each time I visited my husband and I made the journey back to Stillmans. After a few days and no update from Mel I called to find out what was happening to be told it was going to take longer than expected, I was upset and asked to speak with a manger regarding my concerns, eventually speaking with the garage manager Dean (who after weeks of conversations I was told wasn't actually a manager and couldn't authorise any compensation or a courtesy car I was told I would be entitled to ). Dean explained he was waiting advice and a part from BMW which had caused a delay. Cut a long story short I waited patiently for my car to be repaired, constantly calling for updates and being told I would get a call back each time no response. Weeks went by and I was still without a car and having to use public transport to get back and forth to work with no further offer of a courtesy car despite asking. The day before I was due to collect my car after the repair was done staff were taking it for a test drive when I got a phone call from Dean saying the engine blew whilst on the motorway due to another fault being overlooked, the car was no longer roadworthy. I was advised to email Sam the owner of Stillmans with my shocking experience. He was apologetic and stated he would personally source me another car for the same price. This didn't happen and I was strung along for 2 further weeks with no response or update. I finally lost my patience and spoke to another manager Steve who told me he was giving me a refund as they couldn't find me another car ( a car dealer with no trade contacts or cars !!!) After 7 weeks without a car I got my money back and a half hearted apology at a great financial expense to me.

Recently dealt with Stillmans of Sevenoaks at Hildenborough as they had a vehicle offered for sale that I was interested in. It had sold by the time that I could make it to them, but they found a suitable alternative that exceeded my expectations. The team listened to what I needed, and acted thoroughly professionally in finding my new set of wheels! I'd recommend a visit, even if the initial car you're after gets sold before you get there, they'll find one that fits. (They even fitted a DiamondBrite protection kit for me for a really competitive price)

It's been on-going for months. Short version.... I reported a number of issues wrong with the car. They failed to fix all of them on three attempts. The loan car they gave me on the 2nd attempt had NO road tax or MOT. They sent the car back to me when I said "I've had enough, I reject the car, I want my money back", quoting "we can't keep the car, it's your property".

Looked their cars on eBay and spotted a Jaguar XF 2020 at a cheap price. When I checked the registration on DVLA site it said car was manufactured in 2011. I won’t be buying from Stillmans.

Absolutely terrible customer service. They do not care about customers. Of course, before you pay, they will make you think they do care by courtesy calling you every day, going the extra mile... etc. But make no mistake, once you have paid, God forbid there is something else you need them for, because they will NOT care one bit then. You have to litterally fish for updates, the person dealing with your issue is never around to speak to you or on a day off when you call (surprising considering how often they wanted to speak to you before you paid), they tell you they will call you back with updates and they never do. They have had the car I bought from them for over two weeks now (using the aftersale guarantee THEY pushed me to buy) as we found a fault shortly after driving off. No idea when I will see my car again, no update, conflicting information and to top it all up I cant even fit all my children in the curtesy car they gave me, it is so tiny. Avoid at all cost except if you think you won't need the aftersale service. I would expect a commercial gesture from them considering the huge inconvenience but not holding my breath the way things are going. Not a happy customer.

Organised to view a car on the weekend. My wife and boys turned up but car wasn’t ready. Made to wait for an hour. Car not clean, dead battery. She said my partner will see it tomorrow but when I arrived still dead battery and not cleaned. Organised to see it during the week. They forgot. Salesman got defensive and tried to blame us for expecting the car would be clean! Made to feel like we didn’t matter. Avoid Stillmans of Sevonoaks