We wanted to view some hybrid cars and asked the lady on reception to point out hybrid cars to us. They did not have any in the showroom and we were told that the member of staff with a hybrid car was not in until Tuesday. Two male salesmen sitting in the office looking at their computer screens were not interested in helping us when the Receptionist spoke to them. We pressed the issue with receptionist and eventually she told us that a salesperson would show us a hybrid used by another member of staff! Charlotte was helpful and friendly but the car we were shown was not for us. Such a shame the two male salesmen had no interest at all in sales but no doubt they get a commission on any car sold!

Returning a Passat for Warranty work was expected to be a pleasant and helpful experience. Not the case at this dealership. Quite frankly the lady on service reception was offhand, unfriendly, unhelpful and abrasive enough to put off anybody from using this dealership again. After an exchange of words, I was dealt with be a professional young man. Will never use this dealership again.

Despite a booking slot I was kept waiting for 20 minutes, despite the showroom being quiet.. Gave up in the end and will be going to VW at Macclesfield. They obviously don't want the 28K sale!

Bought a 1 yr old golf from Stoke Volkswagon in 2020, the salesman was very helpful when I was handing over 20k + but since I’ve had the car doesn’t like responding to emails over a service book I wanted, think I’ll get the car serviced at a dealership which knows how to communicate with customers

I am writing this review on behalf of my uncle who is 86 years of age. My uncle has had a number of problems getting used to the car the main one being getting used to the clutch. The first clutch was replaced at a reduced price and the second one my uncle paid £1900 for the job which also included a flywheel. I returned the car today as the windscreen wiper was juddering and was told that part was not covered! My uncle has spent a total of £23000 with this garage in a couple of months ! Would never deal with Volkwagen Stoke again.........

Bought an ex demo from Stoke VW the car is a T Cross. I was told it doesn’t come with a handbook? I have phoned several VW garages and they all said “0f course they come with a handbook,” The car keeps flashing up refer to handbook. Referred back to VW Stoke still waiting for them to respond. The car cost £21000 !! Would not recommend them.