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18 reviews from our car dealer reviews community
Leave a review for Stoneacre Hull
Leave a review

18 reviews from our car dealer reviews community

Leave a review for Stoneacre Hull
Leave a review
"New car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have now got our new car, I would like to thank Lewis as he was bloody amazing, everything went trough smoothly, and he helped with everything making the process as stressless as possible . 5 stars for lews l, a quality dealer

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"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Outstanding service from Start to finish when my car went in for its service. First time used Hull Branch and wouldn’t use any other now. Great guy who Collected and dropped car off for us. Also Tech who did service and guy who called to Let us know the car was all done. Really happy with the cleannf valet of the car too. Customer Care and Service all Round. Thanks Shannon and Lucy for the lovely surprise tin of sweets we love them. Top Garage

"New car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car salesman Jack, really efficient, no hassle made the transition from old to new car very easy.

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"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to Stoneacre Hull to test drive a Suzuki Ingis. Ashley met me when I arrived and put me at ease. He sorted everything out for me and got me a very good car. Ashley and James are very good and make the process easy. I will be back next time.

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"Herrendous experience!!!! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID AVOID AVOID AVOID!!!! My experience from August 2022 until the present date has been lengthy and herrendous with this company so I'm going to bullet point main events : *purchased this (2016 ds4 crossback) vechicle on the 11th of August 2022 from the Hull branch for £9995 with a £337.50 3 year lifeline guarentee with a £2000 part exchange for my mini cooper. *I didn't collect my vechicle until 4 weeks later as it wasn't road worthy and failed on an mot for several reason including a faulty head lamp, front tyres under legal limit, oil leak to front of engine the list goes on..... *I collected my vechicle approx 4 weeks later after paying up front on the 11th of August exchanged details log book etc *I recieved two parking fines from London first that I had to challenge and then followed by a Dartford crossing fine all in the mini cooper I part exchanged and handed over details to be told they'd done there side of the paperwork and I had nothing to worry about *I started to get a grinding sound and clicking when I turned a corner and my engine management light kept coming on I took it into Scunthorpe branch and it was a disc catching apparently the work was done under warrenty and my engine light had gone off for now..... *a few months later my engine management light reappeared I have only had this car under 9 months then followed by an emmisons fault *I booked it in with stoneacre Scunthorpe but because I had gone over 12000 miles since purchase I wasn't covered in my life line guarentee I paid for a full service to reinstate this guarentee £367 but they wouldn't deal with this nox sensor fault and according to them they don't deal with citreons anymore so can't do anything else for me(also discovered on the service was a faulty ball joint to the front drivers side that needs repair) *I now have it booked in on the 5th of June with another local garage and today 20th of may I have a light on saying it will be impossible to start engine in 700 miles, I work 25 miles from my work place. In a nut shell in 9 months I have paid almost £800 for a lifeline guarentee/service, £9995 for the vechicle, X3 penalty charges for a car I part exchanged and a car at the end of it that isn't road worthy and I'm unable to get to work. I pray someone reads this and avoids stoneacre so they don't go through the herrendous experience in 9 months I have had to deal with!!!!!! P.s. Avoid all positive reviews on Google as your pressured Infront of the sales men to do a review as they compete on sales and reviews etc

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"Not helpful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very disappointed with Harry, went too fast for me to understand what I had let myself in for. He gave me the impression he was giving me a good deal but all he was interested in was his commission. I had a Suzuki Swift which I bought from new on PCP, only had £6,000 to pay it off. I ended up with a Suzuki Igness, paying a lot more over four years. Never liked it, bottom end of the Suziuki range..

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"Just bought Hyundai"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a second hand swift and Louis Overton the sales guy was 10 out of 10 not pushy at all and very helpful

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"Just bought a second hand swift"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a second hand swift and Harry the sales guy was 10 out of 10 not pushy at all and very helpful

"Car trade in "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited this weekend,we were very impressed and would definitely recommend to anyone ..our sales man Ollie was friendly and the service he provided was excellent. The whole process from start to finish was 10/10

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"Shocking"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They cancelled the curtesy car insurance without telling us leaving us to drive an uninsured car around for the weekend. Embarrassing really Minimum effort to fix q basic problem with our cad after we bought the warranty. The car they sold us is a shed

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Dealership Information

Stoneacre Hull is an Franchise dealership that is based in Hull. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews3.8 out of 5 stars — Rated Very Good
Excellent
12
Very Good
0
Average
1
Poor
1
Terrible
4

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  • Contact Information

    Address

    Stoneacre Hull
    Clarence Street
    Hull
    Kingston upon Hull
    HU9 1DH

    Get in touch

    01482409162
    http://www.stoneacre.co.uk/dealership/stoneacre-hull/

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 08:30 - 17:00
    Sun 10:30 - 16:30

    Dealership Statistics

    72%
    Would recommend this dealer to family and friends
    11%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Hull

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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