Not a great dealership to buy a brand new car from! The whole experience was definitely not what you would expect from a Mercedes Benz dealership. The sales team from the manager to sales people were very unprofessional and delayed the purchase and handover due to administration errors. When the time eventually came to collect the new car I wasn’t given the welcome you would expect from Mercedes Benz and felt as though they wanted me just take the car and go. In the process of purchasing the car I had a few emails from the manager who at no point took any responsibility for the administration errors which delayed the handover and some of his words were frankly unacceptable for a person in his position. He made me feel as though it was my fault the errors had occurred. When collecting. The new car the manager didn’t even take the time to meet with me and the handover was just basically underwhelming. Overall experience was not what you would expect.

Terrible and aggressive staff. Keep way way away from them.

So i bought a car in October from this dealership. it had done 1700 miles only about 4 months old. I live in London and obvs the dealership is in Ayr. All of the telephone was ok and they agreed to pay my £100 travel once i had left. Once i left in the car 15 miles down the road the passenger tyre was flat. They also said that the car was immaculate, not true it had a scratch on it. both of these things i let go. Waited for a few month still no travel expenses like promised. Now February they are just ignoring me. this is a Mercedes garage how is this happening. CUSTOMER SERVICE IS SHOCKING

13 grand payment not refunded more than 7 days past now Dont have hold of services they offer i am waiting for a refund for 7 days plus now for 13 grand and they cannot get hold off as the payment they take is not controlled by mercedes benz as just confirmed by Priya at Ayr - i have no satusfactory answer whatso ever as to when exactly my payment will be recieved. Never going there again forgot sake refund my money.

Recently I bought Mercedes c class plug in hybrid from Mercedes Benz of Ayr. I am very pleased and satisfied with their service especially of their sales executives, Maria Javid. She made the whole business easy and quick. Cheers!

Maria was excellent from first phone call to new car collection would definatley use again very good customer service

Collected our new car on Saturday. Only really dealt with Chloe and she was so nice through everything. Got the option of paying before collection or viewing first then paying. Car looks in great condition & not had it long but no issues with it so far. Would def use them again.

Shocking, shocking, shocking. Do not buy from this dealership. Part of the Pendragon & Stratstone group. Firstly, bought my 16,000 mile car and was informed I must pay before I can collect the car. Said I would pay the balance on collection, due to me not because of distance being able to view the car, Was told this was not possible. I had to pay the balance over the phone. On collection I noticed the car had 22,000 miles and not 16,000 as advertised. This is not a slight discrepancy. This is a difference of 50%. I was not offered to check the car over. Anyways, got to the car. The NS of the car was parked hard up against the Showroom so was unable to have a good "walk around". I was in a hurry as the day was getting late and had a near 300 mile drive home. On inspection the next day is was noticed that the NSR quarter of the car had been very badly repaired with paint flaking off, Poor OSR quarter repair, Tailgate Trim falling off, Exhaust Trim falling off, Centre Console Leather ripped, missing Warning Triange, OSR Wheel buckled (this wheel later corroded at an increased rate, was obviously damaged along with the NSR quarter and poorly repaired), no Book Pack, no Service History record, was told that because of distance my Train Ticket would be refunded (this did not happen), no MOT paperwork. This should have been enough to warn me off and had I not sold my other car privately to finance this car then I would have likely returned it for a refund. The car returned to the dealership after a fashion for a very poorly executed repair. One poorly executed Smart Repair covered up by another poor Smart repair. Very obviously done by a smart repairer which resulted in paint and filler falling out of the NSR Bumper end. I informed the dealership of this and no response or reply. It has been noted by a professional that there is barely a panel on the car that has not has a very poorly executed paint repair. To add insult to injury, the car has been into my local Mercedes-Benz dealership 6 times in 2 years for faults. In my opinion this dealership are not worthy of holding the Mercedes-Benz franchise nor should my car ever have been sold as a Mercedes-Benz Approved Used Car.

After contacting the dealership to arrange a test drive in the new E-Class and explaining that I was looking to order a car for March delivery, the test drive was arranged for Tuesday. Late Monday night they contacted me to say the car wouldn't be there and I would have to re-arrange. When I attended the re-arranged appointment, I was left sanding for 15 minutes, when the sales person finally showed me the test drive car - it was the previous model E class! Complete waste of my time. Went to Harry Fairbairn BMW in Irvine and ordered the new 5 Series!