I purchase a smart car for my wife which was advertised on smart approved from Mercedes Ayr after leaving a deposit I was contacted the next day asking if I would pay in full although I wasn’t collect The car until the week after as I was travelling from Bristol I did voice my concerns as I haven’t seen the car and being in the motor trade for 37 years went against my better judgment but being reassured it was in perfect condition and seeing I was buying a smart approved and from a main agent I agreed to pay after flying to Glasgow then catching a train I was picked up from there local train stain by the dealership ,the car was in the showroom covered by a sheet as soon as the car was revealed I started looking around the car and immediately noticed the rear drivers side wheel had curb damage but far worse was the side wall of the tyre was split but had been glued back together and tyre painted over as to cover it up I immediately pulled at the split that was so deep it exposed the cord this ment the tyre was in a very dangerous condition I had a 400 mile and a 7 hour drive back home and it could have catastrophic if this tyre would have blown out on the motorway I expressed my concerns as if my wife would have collected it she would not have noticed they took the car off and changed the tyre when the car come back it was left outside I started looking around the car and noticed a scratched door the bonnet had been touched in with a touch in stick ( wrong shade of white ) a nasty scratch around the glove box area and another wheel had been curbed 2 in total the salesperson went and got the sales manager who immediately come out with an aggressive attitude who could not care less I had no option on taking the car as I was so far away from home I would have certainly left it there if I wasn’t and had my money back they refunded me £150 but having noticed more damage I asked for another £200 to get the car into a standard my wife would be happy with they refused to refund anymore after getting home the next day I contacted stratstone customer services I also contacted my local smart Mercedes dealership who advertised me to contact Mercedes customer services as well customer services at Stratstone didn’t want to no didn’t even offer an apology and said they wouldn’t respond to me again and Mercedes customer services said they would get back to me but didn’t so when I contacted them they said the response from the dealership was that the tyre wasn’t that badly damaged and was replaced immediately no concern or apology given whatsoever I have been in the motor trade for 37 years and never experienced such appalling behaviour this car was supposed to have gone through a 130 point check this tyre was illegal and wouldn’t have been able to leave a mot station until I noticed it they were happy on me taking the car and driving 400 miles shame on them would I buy from stratstone again never would I buy another Mercedes product again probably not thankfully I took pictures of this tyre and I have contacted vosa and sent them the pictures as stratstone and Mercedes don’t care less

I just purchased my new car from Mercedes Ayr, couldn't praise them enough! Salesman Richard, Helen on reception and holly who dealt with delivery of my car. Thank you all so much! I will definitely recommend your dealership to family and friends. Thanks again

Beware of Stratstone Mercedes in Ayr. Avoid at any cost. I bought a car from this dealer and expected the reliable Mercedes service. Sadly i had 2 very bad after sales experiences. First issue took 2 months and second issue is taking weeks and still not resolved. Complete misery and grief. Im now in touch with the motoring ombudsmen. Absolutely nightmare. I would never ever like to come here again or any other Mercedes dealers. I actually feel like selling my Mercedes and buying a BMW or Audi. I feel horrible driving about with a Mercedes badge. Utter disgrace. Extremely bad customer service. I never waste time giving reviews but this review is a favour for other customers. Save yourself your cash.

Survey Any Other Comments? My car was taken into Stratstone Ayr with a management light on. I paid £100 for the diagnostic check. They then said further investigation would be needed and suggested it could be a fault with the timing chain. I was shocked at this as thought that a timing chain fault on a car with 42,000 was not possible. Stratstone Ayr had the car for a week and returned it to me saying that the timing chain was not at fault, but they had fitted a tensioner on the timing chain. When I got the car back it was exactly the same as it was when they took it from me. I spoke to them and they assured me that they were contacting Mercedes Benz as they felt it could be a cam shaft problem. I have got no further with this, as they say now that Mercedes Benz are not interested, but I have since discovered I have an oil leak emanating from the area they worked on. All in all I have been left with a car with an oil leak as well as the problems which have not been diagnosed and have paid Stratstone Ayr £487 for the privilege. If I could give a minus score I would. Have no confidence in Stratstone Ayr or Mercedes Benz at all. Will now have to find some way of getting this problem solved, having already paid Stratstone Ayr for their alleged repair. Facebook Twitter Previous Send