We would like to say a big thank you to Younus Sohail at BMW Derby for all the help he gave in our purchase of a BMW X5. It was worth the travel from Hull. He went above and beyond expectations and was so very patient in helping us set up web cam to enable a meeting, as we had no idea. It was a pleasure to have met Younus. Thank you

Jason Comfort, Motability specialist, excellent customer service,very customer orientated, very professional, dealt with him today couldn't have been more helpful, thank you Jason

After the initial botch up of a car they sold me, I was forced to open up a case against these dodgy car traders. They then sorted some bits out and promised me further things, I have been ignored ever since. Avoid these guys at all costs - use any other dealer group, from my personal experience Sytner are great for BMW.

Scammers! I will stay clear of this franchise. BMW Derby Stratsone duped me and sold us a car online during the pandemic with dents and unwilling to resolve because it’s 5yrs. They're totally out of BMW UK control and they can do what they like for their business. Aftercare is awful and they don’t care.

Trying to get a PCP sorted and they are beyond useless. From 10k being mistakenly taken from a bank account to staff not knowing what to do to process documentation. Plus the sales men are beyond useless!!

Service team were brilliant! In and out job and reasonable price! Loved the courtesy car!

We brought a brand new car 320I last month, the service was perfect!!! very pleased customer.

I drove 2 hours (100 miles) to derby to view a car which had been incorrectly advertised, I called the dealership twice to confirm information about the car before setting off and to confirm if the car was ready to be driven away that day and was told it was. Before going on a test drive i was told by salesman 1 that the vehicle wouldn’t actually be ready for another 2-3 days which was not what I had been told on the phone. After going for a test drive I was going over the facts and figures about the car with one of the salesmen. Firstly, I was told that the vehicle had not been through preparation so I would have to wait around 2 weeks. I was annoyed about this but I was willing to wait to ensure the vehicle had been through the necessary preparation. I had taken an experienced car trader with me who spotted that the vehicle was advertised with 1 owner but actually if i bought the car, i would become the 3rd owner. I was really upset about this as I specifically questioned this on the phone before going there. The salesman then called the manager NATHAN WINSON who came down to speak to us. Nathan then came down and began speaking to us in an extremely rude and intimidating manner. We were made to feel unwelcome and Nathan went as far as saying “if you want it at that price, take it. If not, I’ll sell the car today not a problem”. My friend who has experience of advertising on AutoTrader tried to explain to Nathan that the error made on the advertisement was manually entered and that somebody had manually changed the number of owners. Nathan did not like being corrected by my friend about the vehicle being advertised incorrectly and became extremely defensive and his language and tone became extremely unprofessional. I did not buy the car and ended up leaving the dealership with a different opinion about BMW as a whole. Although Stratsone Derby does not represent BMW as a whole, I feel that a reputable and trusted company like BMW should be represented by someone who at least has the very basic level of decency and attitude towards customers. As a previous customer of Mercedes, i can comfortably say that the customer service I have received from them over the last 4 years is a million miles better than what I received at Stratstone Derby.

Worst of the worst these guys Giving a bad name to BMW Very quick in response but when they have your money it’s like they changed their number and don’t want anything to do you, stay clear of Stratstone