Worse service that I ever experienced in UK! Terrible service - found a BWM on autotrader and wanted to buy red BWM convertible, so the Sales guy didn't even had to lift a finger to sell it and yet a month later I had to drop the sale as things were not moving!!! Couldn't even get an invoice to pay for the car. They don't respond to phone calls or emails while we paid deposit immediately! Maybe their business is so great that taking care of the customers is not a priority anymore and they are selling cars as hot pies. I should have relied more on facebook reviews warnings and not get involved with them at the first place. They ruined my birthday present - if I knew how they are we would have bought the car with other dealer!

Misled into expensive finance by this company ,I am still livid by their underhanded methods 5 years on. Do not buy from Stratstone BMW in Derby.

Through to call centres! no communication between staff at Stratstone Derby BMW! not interested in selling their car to me at all! difficult to negotiate a deal despite me having 20K to put towards a finance deal on a 60K car!!! Call back either didn't happen or took 4-5 hours over a 3 day period! Drove a 2 hour journey to find the actual car wasn't even on site and the storage was closed !! was told 3 times the car had a tow bar on it! only to find it actually hadn't !!! Staff lied about physically seeing the tow bar on the phone to me !