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Would not even give Statstone BMW in Hull 1 star if this was an option!! I went in to buy a 2nd hand 5 series - salesman said he could do better deal on new car - the exact same model I was looking at so I agreed and ordered a brand new car. I sold my car so was left without a car for 4 weeks - needless to say when my new car arrived it was the wrong model - not as high spec as the one I was originally promised. To top it all salesman said I was aware not same model - if this was the case being without a car for 4 weeks and I was desperate for my car why would I put myself in the position of still not having a car!!! After several meetings wasting my time took them a week to give me my £1000 deposit back. No apology given whatsoever. Would not recommend this dealer to anyone even my worst enemy!!
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Having been let down with another dealer on attempts to purchase a new BMW M140i I enquired with Matthew from Stratstone BMW Hull and was delighted to hear they had one. I’ve bought several new cars over the years and I have to say, wow, these guys are impressive. Matthew the new car sales chap is a gem, he does what he says he is going to do and timely too. So focused and works hard to make things happen. So impressed, these guys have restored my faith in dealers. Just brilliant, if you are looking for a BMW or Mini then the travelling to get it is so worth it. I am travelling 268 miles round trip. That’s how impressed I am with them. Thank you Matthew.
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Got a call to ask me if I wanted a test drive at Stratstone BMW in Hull. I live 35miles away. Arrived to be told a salesman had taken car home! The salesman promised to deliver the car for me to keep for a day. Waited two days for a call. When I called nobody was available, but they promised to call me back and over 4 hours later no response. I sent an email to the manager, who has not replied yet. This dealer clearly doesn't care about customer service. I couldn't give it less than one star on rating, but zero is more appropriate. I will take my business elsewhere.
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The service at Stratstone in Hull was second to none, the car is brilliant after a couple of niggly things the dealership fixed. They are a brilliant dealership, we actually use them for any work that needs doing to our other cars. I honestly cannot fault them at all they were perfect. This car dealership in Hull has my recommendation.
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Excellent Service and salesman
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Stratstone Hull BMW is an Franchise dealership that is based in Hull. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: BMW
Franchise Dealership
| Excellent | 3 | |
| Very Good | 0 | |
| Average | 0 | |
| Poor | 0 | |
| Terrible | 2 |
Stratstone Hull BMW
Citadel Way
Hull
North Riding Of Yorkshire
HU9 1TQ
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