Car Dealer Reviews is an
official partner of Auto Trader
Left my car with Stratstone BMW Hull for a recall cable change. 10 hours later it still wasn't ready. I was told my car had been valeted by the service manager, when I collected the car it hadn't but if I would wait 20 minutes they would see what they could do. Every time I use Stratstone in Hull it is the same. No one seems to give a damn and I leave gnashing my teeth. Poor service....
Reviewer has confirmed their email address
Bit of a late review but better late than never unlike the aftercare here. I bought a BMW 320d from Stratstone BMW Hull 2 years ago and when I went to look at it there were a few issues I noticed and I was told that these would get sorted before I picked the car up. When I picked the car up it was dark so could check properly till the next day when I noticed the issues hadn't been sorted. After several phone calls and emails I have up and accepted these issues weren't going to get sorted. Needless to say won't buy from these again.
Reviewer has confirmed their email address
Stratstone BMW in Hull took my 2 series as part exchange against another BMW( both financed through BMW finance) but didn’t settle the amount outstanding on the finance at the time the sale was agreed. I’m left being chased for arrears and a black mark against my credit score.
Reviewer has confirmed their email address
Would not even give Statstone BMW in Hull 1 star if this was an option!! I went in to buy a 2nd hand 5 series - salesman said he could do better deal on new car - the exact same model I was looking at so I agreed and ordered a brand new car. I sold my car so was left without a car for 4 weeks - needless to say when my new car arrived it was the wrong model - not as high spec as the one I was originally promised. To top it all salesman said I was aware not same model - if this was the case being without a car for 4 weeks and I was desperate for my car why would I put myself in the position of still not having a car!!! After several meetings wasting my time took them a week to give me my £1000 deposit back. No apology given whatsoever. Would not recommend this dealer to anyone even my worst enemy!!
Reviewer has confirmed their email address
Having been let down with another dealer on attempts to purchase a new BMW M140i I enquired with Matthew from Stratstone BMW Hull and was delighted to hear they had one. I’ve bought several new cars over the years and I have to say, wow, these guys are impressive. Matthew the new car sales chap is a gem, he does what he says he is going to do and timely too. So focused and works hard to make things happen. So impressed, these guys have restored my faith in dealers. Just brilliant, if you are looking for a BMW or Mini then the travelling to get it is so worth it. I am travelling 268 miles round trip. That’s how impressed I am with them. Thank you Matthew.
Reviewer has confirmed their email address
Got a call to ask me if I wanted a test drive at Stratstone BMW in Hull. I live 35miles away. Arrived to be told a salesman had taken car home! The salesman promised to deliver the car for me to keep for a day. Waited two days for a call. When I called nobody was available, but they promised to call me back and over 4 hours later no response. I sent an email to the manager, who has not replied yet. This dealer clearly doesn't care about customer service. I couldn't give it less than one star on rating, but zero is more appropriate. I will take my business elsewhere.
Reviewer has confirmed their email address
The service at Stratstone in Hull was second to none, the car is brilliant after a couple of niggly things the dealership fixed. They are a brilliant dealership, we actually use them for any work that needs doing to our other cars. I honestly cannot fault them at all they were perfect. This car dealership in Hull has my recommendation.
Reviewer has confirmed their email address
Excellent Service and salesman
Reviewer has confirmed their email address
Stratstone BMW Hull is an Franchise dealership that is based in Hull. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Deals in: Cars
Manufacturers: BMW
Franchise Dealership
| Excellent | 3 | |
| Very Good | 0 | |
| Average | 1 | |
| Poor | 2 | |
| Terrible | 2 |
Stratstone BMW Hull
Citadel Way
Hull
North Riding Of Yorkshire
HU9 1TQ
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk
There aren't currently any photos for Stratstone BMW Hull, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.
Apply For Car Finance Here
Sell Your Car Here
