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Delighted with our new vehicle a Black BMW 2 Series M Sport Coupe 2021 plate x demonstrator 2002 miles on clock. The sales person, Will Houldridge, Stratstone BMW Hull, gave excellent service from enquiry to delivery of our new vehicle 😬. Thank you also to the sales manager, Stratstone BMW Hull, who was also excellent! A very happy customer. Loraine 😬
I bought a 435d convertible and when I picked it up they stated the spare key was at another branch and would be forwarded to me in 2 weeks. After chasing them for 3 months I still do not have the spare key. I have spoken to many of the staff including head of business. All stated they would help ... but they do nothing!
Just check their reviews. All of this will potentially happen to you. Like more than 50%, you gonna have a problem with your business. Paid deposit to secure car, very stressful because you have to chase them, they wont phone you. 5 days later, I’ve been told the car was sold to somebody else. I mean… REALLY! Dont buy from them. It will be just headache. You have to chase them for your deposit to be refunded as well.
As per other reviews, completely apathetic and not interested in any form of customer care or satisfaction. Luckily found out how bad they were before taking the car so have cancelled but they are being as difficult as possible and asking for monies which are not due. Have had to get BmW financial services and the financial ombudsman involved due to their completed lack of understanding of the financial products they’re selling. Having bought multiple cars from BMW dealers over the years, Stratstone Hull really take the award for the worst I’ve had the unfortunate luck to deal with.
Take your business to Halliwal Jones or Sytner. Shocking levels of Customer Service Horrendous experience in purchasing a vehicle for my father. Having put a £500 deposit last Wednesday, Jack said we come on Monday to collect the vehicle, he made it clear the price was the price & no negotiation was possible. As the spec was quite specific we drove 3 hours to get to Hull. Met by a no real enthusiasm we made way to the vehicle, upon first impression the vehicle seemed prepped to standards. I was only disappointed with the amount of fuel in the tank, Jack claimed he could only fill in £10, considering the value of the vehicle & knowing the distance which we had travelled from set the wheels in motion of the whole experience. As the paperwork was being processed I decided to take a closer inspection of the vehicle. Upon this a scratch on the front bumper, a dent on the back panel & cob webs under the deployable spoiler was found. Immediately I pointed out the defects to Jack who acknowledged that these bits had been missed in the prep. He assured me he will sort the issues out. In the meantime the payment process was underway & soon enough paperwork had been completed. The cobwebs had been cleaned & someone was working on the scratch, despite this the scratch was still visible & the dent hadn’t been touched. Jack called out his manager, I went through the two remaining issues with him & explained Jack had acknowledged that these had been missed in the prep, at first the manager commanded my checking of the vehicle, thereafter He went on to say ‘as the vehicle Is 2 1/2 years old you have to expect certain defects’ He proceeded by offering me a mere £100 off a alloy wheel cover package priced at a additional £499.00, leaving me questioning are they being difficult & awkward only with me? By this time my father was tired & the only other alternative was to travel to Brighton for a similar spec vehicle. As the deal was done we decided to take the vehicle with the dent & the scratch. Upon leaving Jack said he will refund £50 to cover the cost of repair. I doubt this will cover a inspection never mind a repair. I cannot come to terms with the service received upon spending a very large sum at this dealership. What did we do to receive such unbothered attitude & no care? I can only think of two things... 1. Finance is king 2. Skin Colour
If you have had your car worked on by Stratsone Hull chances are that you paid £100 ph for a semi-skilled agency worker with little to no formal BMW training. Just drive past and the large lettering in the Mini window begging for M.O.T tester and technicians is a clue to how desperate they are to get suckers to work for them. They are owned by Pendragon who ride rough-shod over civil, employment and safety laws with impunity. The bullying culture and insane targets (productivity and efficiency) they set makes it impossible for you to get a job done on your vehicle without serious compromises to quality. They subject all vehicles to a highly dubious vehicle health check which is just falling short of fraudulent mis-representation and contrary to govt M.O.T standards. A common staff room game when I worked there was name the resignations, 74 was the score in one year, not including the 7 nervous breakdowns by staff. Pendragon/Stratstone should not be allowed to trade. Pendragon Stratstone anyone want to challange this? Video evidence of Mini M.O.T being passed (off site ) and time stamped as passed at 3:15 pm with car stripped on ramp time stamped at 3:02pm. It gets worse but I think you get the idea. STAY AWAY FROM THESE CROOKS.
Sales person very helpfull,nothing seemed any trouble,no waiting and car ready at time arrival
Purchased a second hand BMW3 Series last week dealt with Tom who was helpful knowledgeable and most of all a great sales man not pushy just forthcoming and could answer any question relating to the cars we enquired about. The team from first point of contact at reception made you feel special. The, car was collected on Saturday handover was great and we’re more than happy with the service and the car. Thank you Tom and team.
purchased a BMW X2 demonstrator from STRATSTONE BMW HULL they couldnt do anymore it was a pleasure not a chore. TOM ,JACK VICKY and RICHARD THANK YOU.
Contacted Matthew Symons (sales team leader) and checked availability of a BMW M2 and was confirmed it was still for sale. Proceeded to take a £500 deposit over the phone and confirmed my intention to travel by train the following weekend. 3 days later I received a call from Matthew explaining the M2 had now been sold to another person and to add insult I would have to wait several days for a refund and no compensation for my £125.50 train tickets. Very poor service from a main dealer who I had intended to spend my hard earned money. Would not recommend this sales man or Stratstone BMW in Hull.
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Manufacturers: Sells a variety of makes and models
Stratstone BMW Hull
Kingston upon Hull
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