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Got a call to ask me if I wanted a test drive at Stratstone BMW in Hull. I live 35miles away. Arrived to be told a salesman had taken car home! The salesman promised to deliver the car for me to keep for a day. Waited two days for a call. When I called nobody was available, but they promised to call me back and over 4 hours later no response. I sent an email to the manager, who has not replied yet. This dealer clearly doesn't care about customer service. I couldn't give it less than one star on rating, but zero is more appropriate. I will take my business elsewhere.
The service at Stratstone in Hull was second to none, the car is brilliant after a couple of niggly things the dealership fixed. They are a brilliant dealership, we actually use them for any work that needs doing to our other cars. I honestly cannot fault them at all they were perfect. This car dealership in Hull has my recommendation.
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Manufacturers: Sells a variety of makes and models
Stratstone BMW Hull
Kingston upon Hull
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