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I have bought two cars from Stratstone Mayfair in the last 12 months and the service I have received from Moshin Ahmed has been exemplary. Both cars were delivered within one week of me buying them
Would not recommend Stratstone Mayfair for the following: 1. They took a deposit and claimed they had placed my order for my new car 2. The car never materialised after chasing and then told there was an issue with the order after 3 months of having my money and me thinking the order was placed and the car was on its way. 3. But after calling and finding out about the issue I was told to get my car I would have to wait another couple of months 4. Asked for their complaints procedure 3 Times in writing - Never Materialised 5. I finally demanded my deposit back and compensation, got my money then they went quiet and nothing happened 6. Wrote a complaint to a manager within Stratstone and now months later nothing. Not even an acknowledgement I WOULD NOT RECOMMEND UNLESS YOU WANT POOR CUSTOMER SERVICE, POOR COMMUNICATION AND TO NOT GET A CAR FOR MONTHS AND MONTHS.
Very slow responses, if at all. Only interesting in communicating if there is something to sell to you otherwise, you are ignored. I wouldn't strongly recommend to avoid Stratstone Mayfair at all costs
Stratstone Mayfair is an Franchise dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
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