No other way to say this apart from, buying from this dealership has been the worst experience of my life. I have finally been able to break free after rejecting my faulty vehicle under the consumer rights act. Constant lies, failure to deliver and false promises. Car was 3 weeks late and arrived faulty in feb 2019 (it was brand new). In service 6 times / 11 days over 10 months with no fix, offered a replacement that was 2 years older, 20,000 more miles and would’ve cost me over £5000 more. But was told it was a ‘great deal.’ They also seem to implement a bribery system where they give you free stuff in exchange for good feedback.... but oh wait they don’t actually give you anything that is promised. (I was offered alloy cover that never got given). The feedback pays their bonuses apparently. I made 56 phone calls to the dealership equating to 3 hours on the phone trying to make contact. Attempts were also made to contact Stratstone customer service which was also met with rude staff and incompetence. I had a faulty car which didn’t seem to warrant proper inspection or fix - aside from software updates. Even once the head office agreed the rejection, I was told I needed to return a good will gesture payment I received for the poor service, because I was returning the car. I was also told I’d get a great deal on a new car for the inconvenience - fast forward to me receiving an email for a £33k brand new car... which again was ‘an amazing offer’. This was nearly double the budget I told them. This dealership will seek to be the best in the world until they have your money. Once the ££ in the bank they will not pay you an ounce of respect or resolve issues. Phone doesn’t get answered, get patronised and fobbed off and your intelligence insulted. Staff lie to you, and those who do seem decent tell you it’s a terribly run dealership. The car that Mercedes accepted as faulty is back on the forecourt ready for the next customer to make a mistake, LR19HRO, FYI. This dealership will take your money for a defective product then refuse to acknowledge you thereafter. Please please PLEASE avoid for the sake of your stress levels, mental and physical health, your time and money.

Came in to look at a B-Class for my mum on the Motability scheme. Met by a really helpful salesperson called Adam who showed us the different specifications and colours you could get. Didn't buy on the day but he made us feel very valued as customers. Would recommend to anyone including family and friends

My car was in for service and i decided to look at a few cars around the showroom. I was approached by a lovely sales person called Lily who showed me a couple cars and we had a nice chat about them. I will be coming back in to purchase at the end of the year when my contract runs out.

Really Helpful sales team outstanding knowledge as I enquired on the new EQC, really prompt service, Waiting to hear back about my company car allowance. will definitely be placing the order here.

Came in to look at getting a C-Class and spoke to Aidan. Very helpful when it came to explaining all the cars features and different engine sizes. Would recommend anyone interested in buying a Mercedes to visit this dealership.

I purchased an A-Class from Jake and the service was great right the way through. Very helpful from the initial test drive to the collection of my new car. Also a big thank you to Kelvin who did the handover on the day of may collection. Would recommend to anyone buying a Mercedes Benz.

Quite humorous really that the dealer’s website boasts about great service. My vehicle arrived faulty and after 4 trips into servicing, it is still not right. Oh and it’s only 5 months old. Any attempt at customer service is blagged in exchange for a good review... to get their bonus. Still awaiting for my complaint to be dealt with and an actual resolution to the problem rather than just ‘we will do an update.’ Avoid Mercedes of Wakefield at all costs, go to Leeds or another one which MIGHT be better

just had C-Class Mercedes serviced at Mercedes Wakefield and what a load of rubbish went in everything working came out with the rear lights not working anymore they tell me I need new ones because they were corroded they were working fine when I went in not working when I came out and did not tell me that was not working and let me drive on the highway with no rear lights on a Mercedes you are crap I would never use your dealership ever again

Dont think that because you are buying a 3 pointed star from a main dealership that you will be treated with respect. My experience at Stratstone Mercedes in Wakefield today was disgraceful. I don't expect anyone from Mercedes to contact me because I dont think they care. My experience is pretty poor. The salesman are no different to any other. They are equally as likely to spout any stories that suit them. I no longer have any respect whatsoever for any of them. I could write a book on their antics. They're 100% worse than estate agents.