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52 reviews from our car dealer reviews community
Leave a review for Swale Car Shop
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52 reviews from our car dealer reviews community

Leave a review for Swale Car Shop
Leave a review
"DO NOT BUY FROM THIS DEALER"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased car back in March 2023. Issue with car and dealer to took to fix. They Had the car for 3 months. When the car was returned to me it was in worse condition then I gave it to them to fix and also gave back with no fuel. Found out no repairs had been done when an inspection was done. Finance company said had to give them a chance to fix so They now have the car again which is nearly another 2 months with them as stating waiting on parts. I get No communication from them, I always have to contact them for a update. Car should of never been sold. Courtesy car given should not of been on the road as lots of faults with it and this was a car that was sold and brought back as had issues so this says it all. Gone to financial ombudsman to try and get my money back. I advise to not purchase any car from this dealer. Says on website can take a car for a test drive but they tell you that they don’t do test drives as they don’t have the insurance as to expensive. I don’t know how this company is still trading and finance companies finance there car’s

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"Muggy dealership "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car of them and regretted it straight away, broke down on the way home. Asked for money back due to it not being fit for purchase he refused saying that citezens advice are wrong on the advice they gave me. Honestly if you want to purchase a car hassle free from a honest trustworthy seller don't come to this place. You would be better off buying a car off Matildas dad in Matilda the film he seemed more trustworthy.

"Can’t believe these people are still tra"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can’t understand how these ignorant criminals are still allowed to trade. I urge you all to avoid this scrap yard at all costs. Please look else where to purchase your car as you will surely get a better and safer car and you will definitely be treated with respect. They are issuing illegal Mots knowing that the car is not road worthy not repairing the car if returned faulty because they state they have covid every week or they have twenty holidays a year. They will not refund your money but they will pay people to write false reviews that really need to be shut down before some poor driver who purchases a car from this scrap yard will either be killed or badly injured. Please do not ignore this post as it will save you money or your life. Let’s get this circus the recognition it deserves.

"Bunch of cowboys"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Disgusting people, shouldn’t be allowed to trade. Would not recommend anyone buying cars from these under developed monkeys.

"Nothing But Positive !"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Like any 'savvy' buyer - I did my research, and didn't go by what others may have a tilted bias!! Viewed the car (Mini Cooper) on Monday - by Thursday night it was on my driveway with a new MOT (not fake by the way) !! Cracked rear light housing also replaced as promised and agreed ! Found salesman 'Bill' a very personable and genuine guy (definitely not the perceived monster as per other reviews!) - transaction very smooth and hassle-free ! Car was clean on collection - I'm very happy, but more importantly so is my wife ! Would Recommend Swale Car Sales (in business for 14yrs by the way!) - all I can advise is for you to go along and see for yourselves - and make your own minds up - I did ! (and as I say ... I'm totally 'savvy and street -wise' with neither a hidden perception or agenda!! Thanks Again !

"DO NOT BUY FROM THESE PEOPLE "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought the car wary May Haven’t been able to use. It Weeks of being ignored and the car got picked up (extra cost) now had it 2 weeks and apparently still waiting on parts when it was booked in the garage 2 weeks ago Avoid at all cost they don’t like being confronted they will hang up no end of lies Read all the other reviews

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+3 Found this review helpful
"worst scammers "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Check this guy reviews before buy any car from them, they are big scam, fake MOT's passed mine with things that normally wouldn't like windows won't work and seat belts jam and from reviews i am not the only one, warranty thing biggest scam he will tell you there are postage problems for 2-3 months and then will come up with nonsense excuse and won't fix anything and when confront him becomes violent just be extra careful, if you want to risk start with finance or other way as the moment he takes the money will be impossible to talk with him .....

"From bad to worse.."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT SKIP THIS REVIEW. I thought I was savvy and not easily conned. I never submit in depth reviews but this time I feel I must. Finance approved on a vehicle I wanted and agreed on, I paid a DEPOSIT and the FINANCE COMPANY also paid the full amount to Swale car shop, I even paid for a new insurance policy. I never even had the chance to pick the car up, every day was a different excuse, lie and lie, excuse after excuse, weeks have passed. The car was still up for sale on eBay, FB, and the company website the whole time, even after being paid for, and still is The only time I ever received a phone call was to pay the deposit after that not once was I called back after DAILY enquiries, how these people are still in business is a mystery. PLEASE STAY CLEAR of Swale Car Shop/Auto Sales. BILL will promise you everything but deliver nothing these people have cost me a lot of hardship and money without even a phone call or an apology. It may seem a bargain but it will not be, DO NOT BUY FROM THESE PEOPLE.

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+10 Found this review helpful
"WORST DEALERSHIP ABOUT!!!!! CON-MEN "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

STAY CLEAR FROM THESE CON MEN!!!!!! Both bill the sales guy and the owner are con men, they are selling dodgy cars. They refuse refunds when the consumer rights act of 2015 states differently The sale's man Bill thinks he is above the law. We are having to go down the very long road of courts now. DO NOT BUY ANYTHING FROM SWALE CAR SHOP!!!!!!!!!!!!!!!!!!!!! DO NOT WASTE YOUR ENERY, TIME OR MONEY!!! I CANNOT STRESS ENOUGH HOW BAD SWALE CAR SHOP IS AS A REVIEW RIGHTFULLY STATED THEY SELL DEATH TRAP CARS AND THEY TRULY ARE THE WORST GARAGE ABOUT!

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+10 Found this review helpful
"Worse dealership I've ever dealt with"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car with SCS through Car Finance 247. Pleasant enough to start with, but if I had known what was to come I would have ran a mile. Picked car up in September but it needed an MOT so I took the car back within a week or purchase so this could be completed along with a list of faults I had found while I had the car for that short time. One of which was the car veering off to the left when driving - I was told that the car would naturally veer off due to the road having a slight dip of drainage purposes. Only this wasn't the case and it was infact the wheel bearing which should have been a FAIL in the MOT - it wasn't even mentioned on the MOT. Within 6 weeks, the car had an engine fault which needed to be recovered by the AA. I got the car recovered to my home address and on the Monday morning, I called the dealership if they could collect the car to take it in for repair to be told they couldn't recover it and that they would send 2 men down to collect the car and one could drive it back. I refused as I was told by the AA that this car could not be driven for more than a few miles - the dealership is some 30 odd miles from my home address. I suggested getting the car repaired at a local garage, which they agreed and they would pay me the invoice. Repairs came in at over £330 and they refused to pay and offered me a counteroffer of £92 which of course I refused, The car then needed a further £350 worth of work of a new wheel bearing and 2 new tyres due to them wearing so quickly through the wheel bearing fault. Bearing in mind, while this car was in for repair it was UNDER WARRANTY. I went back to Car Finance who agreed to pay me for the works carried out while under warranty and then claim back from SCS. They also suggested that as SCS offered the £92, we should allow them to pay that amount. Not once did I have the displeasure of speaking to the owner James on the phone, but I did speak to Billy, who at first was very pleasant, but once the phone calls from myself were more regular, he would raise his voice, talk over me and try and intimidate me. But that's salesmen for you. Talk the talk but can't walk the walk. Anyway - 8 weeks later, I am still waiting for the partial payment of £92 to be paid for the £700ish worth of work done on a car under warranty. They are clearly struggling with the business if they are holding onto that small amount of money. I can only speculate that the 5 star reviews that have popped up within the last month are family and friends of the dealership. I do not believe them to be genuine - a bit like the people running said dealership. AVOID AVOID AVOID!!

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Dealership Information

Swale Car Shop is an Independent dealership that is based in Sittingbourne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
52 reviews2.8 out of 5 stars — Rated Average
Excellent
22
Very Good
0
Average
1
Poor
7
Terrible
22

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  • Contact Information

    Address

    Swale Car Shop
    St. Michaels Road
    Sittingbourne
    Kent
    ME10 3DN

    Get in touch

    01795 426700
    http://www.swalecarshop.co.uk

    Opening times

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    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    13%
    Percent of reviews responded to by this dealer

    Additional Information About Swale Car Shop

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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