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The phrase “avoid like the plaque” is fitting for this garage. I bought a Quasqui from here on finance... the car was returned within 3 days because the heating wasn’t working, the geometry of the steering wheel was out, buttons were broken and the engine was making ticking noises... three weeks later we received the car back, heating was fixed BUT the steering geometry was still wrong, the engine still wasn’t correct and we had the added bonus of an empty fuel tank and cigarette ash on the back seat... Had to get a independent assessor out to look at the vehicle to see if we were telling the truth... Swale refuse to pick this up and, it’s only because we have it on finance, that anything is being done... to add insult to injury the car broke down 10 miles from my house and had to get towed back home...
I was sold a Zafira 10 plate and was told that any thing wrong that was highlighted in the inspection report I got after purchase would be fixed. Vaxhaull inspected and told me the gearbox was faulty and needed a new gear box which would cost 2700 when I brought the car for 4000. The garage don't tell me about faults picked up on the fault machine I only found out coz the dopey mechanic (who needs to view you tube videos) left the machine in my car and I saw it. Keep away and do not use Swale Caar Shop.
Bought small second hand Punto which developed a couple of faults after a couple of weeks. It was taken straight in and dealt with, no quibble and the nice mechanic, Andy, fixed everything and went above and beyond to make sure the job was done properly. Very grateful. Thank you
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Nice to talk to initially but if you have a problem, even in the first month they will try to get out of repairing the vehicle. I had an issue with my car which would be covered in the 3 month warranty and they said they wouldn't fix it. Happily on this occasion my finance company are covering the cost. If I was you I would shop elsewhere as they don't check vehicles properly.
Reviewer has confirmed their email address
I very much wish I'd read the reviews below as clearly the only ones from real customers are accurate. I've had my car 2 weeks and it's broken down twice, they are refusing to refund my money (I won't accept a second repair) and the owner James is refusing to speak with me directly. I'm protected under the 30 day Consumer Act but they appear to believe they are above the law. Dave is beyond rude and cannot retain any information or return calls. I will continue to update as this progresses but as it stands I'm currently speaking with trading standards and other avenues to publicise this complaint. If you have complained about this company, expect to hear from me.
No problems with the motor and I am glad to be back on the road again, the process was swift and the sales guys were helpful. I would buy from them again most definitely.
I have owned my Ford Fiesta for 3 months from Swale Car Shop, The only issue that I had was a faulty stereo system in the car (which i should have checked prior to inspecting it), they replaced it with another one on that day and I am happy with the service they provided me with. I do not know why there are so many negative reviews in regards to this business as i saw no fault in their service!
just purchased a car from Swale car shop and agreed a px valuation on my car after they had looked it over.Collected my car from them in the morning and in the afternoon received a phone call from them that their was a problem with the gearbox on the car that I had px to them and they wanted me to pay and have it repaired I have refused to pay because they looked over my car and was px as seen.They got very abusive and threatening over the phone and are refusing to give me my 3 month warranty which I am entitled to.Hopefully I have not brought a duff car but would not deal with them again and have had their threntening behavior logged by the police in case their are any repercussions.
Unknown in response to Dave
What car was it?
James Capon from Swale Car Shop in response to Dave
We accept the criticism of the few customers that have had bad experiences with us. After an extensive examination, we have now completely revamped our preparation and after sales procedures to vastly improve the whole buying experience. We have sold 2000 + cars in the last 4 years which have generated only a very small percentage of problems , however , one is to many and we have been working very hard to correct these few issues.
Bought a car not 5 months ago, told all working fine. immediately on driving off the forecourt a warning light came on. They had a mechanic look at it about 3 different occasions. One occasion they had the car for a week, appeared to have done nothing apart from damage the car key. Vauxhaull dealer independently told me it could be very expensive to fix. Swale car shop have done nothing to fix, offer any solution, refund or apology. The car has now started smellin of petrol, which I am terrified is something serious. Have already been speaking o trading standards and it now looks like I will have to take them to court. Disgusting service.
Reviewer has confirmed their email address
James Capon from Swale Car Shop in response to Mrs O
We accept the criticism of the few customers that have had bad experiences with us. After an extensive examination, we have now completely revamped our preparation and after sales procedures to vastly improve the whole buying experience. We have sold 2000 + cars in the last 4 years which have generated only a very small percentage of problems , however , one is to many and we have been working very hard to correct these few issues.
The first guy i saw just chucked me the keys i fell in love with this 1.4 polo needed a lil tlc but didnt look a big job so i paid a deposit and said can all the work be done by next week, yeah sure.So the following saturday i first saw dave looked like a proper car sales/business man. I checked the car over, everything looked okay bit of a mess thought they might have been busy.Its my first car and first time buying, when i said mate the windows dont go down to the onsite mechanic he said theres nothing he could do about it...and so did dave. Once it was signed for they didnt want too know.Later on the car conked out a roundabout. I took it to a proper well known mechanic where i live and he couldnt let me have the car back until i got some front brakes,he told me it would be a death trap to let me drive away.Also had too get a new cd player,fuses and then found out there are no speakers and all the cables are cut on the inside of the door. This was found out by a very expensive mechanics company called skinners of rye.Will be contacting the trading agency this week.just keep spending money i havent got they rip you off with out a care im 24 and very gutted!
James Capon from Swale Car Shop in response to Mitchh
We accept the criticism of the few customers that have had bad experiences with us. After an extensive examination, we have now completely revamped our preparation and after sales procedures to vastly improve the whole buying experience. We have sold 2000 + cars in the last 4 years which have generated only a very small percentage of problems , however , one is to many and we have been working very hard to correct these few issues.
Swale Car Shop is an Independent dealership that is based in Sittingbourne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 5 | |
| Very Good | 0 | |
| Average | 1 | |
| Poor | 5 | |
| Terrible | 5 |
Swale Car Shop
St. Michaels Road
Sittingbourne
Kent
ME10 3DN
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