53% Reviews
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30% Recommend
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13 reviews from our car dealer reviews community
Leave a review for Swale Car Shop

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13 reviews from our car dealer reviews community

Leave a review for Swale Car Shop
Click on the stars to start your review
"Avoid"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Nice to talk to initially but if you have a problem, even in the first month they will try to get out of repairing the vehicle. I had an issue with my car which would be covered in the 3 month warranty and they said they wouldn't fix it. Happily on this occasion my finance company are covering the cost. If I was you I would shop elsewhere as they don't check vehicles properly.

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+0 Found this review helpful
"Do not use this company"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I very much wish I'd read the reviews below as clearly the only ones from real customers are accurate. I've had my car 2 weeks and it's broken down twice, they are refusing to refund my money (I won't accept a second repair) and the owner James is refusing to speak with me directly. I'm protected under the 30 day Consumer Act but they appear to believe they are above the law. Dave is beyond rude and cannot retain any information or return calls. I will continue to update as this progresses but as it stands I'm currently speaking with trading standards and other avenues to publicise this complaint. If you have complained about this company, expect to hear from me.

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+3 Found this review helpful
"Steve"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No problems with the motor and I am glad to be back on the road again, the process was swift and the sales guys were helpful. I would buy from them again most definitely.

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+0 Found this review helpful
"Jones"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have owned my Ford Fiesta for 3 months from Swale Car Shop, The only issue that I had was a faulty stereo system in the car (which i should have checked prior to inspecting it), they replaced it with another one on that day and I am happy with the service they provided me with. I do not know why there are so many negative reviews in regards to this business as i saw no fault in their service!

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+0 Found this review helpful
"Dave"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

just purchased a car from Swale car shop and agreed a px valuation on my car after they had looked it over.Collected my car from them in the morning and in the afternoon received a phone call from them that their was a problem with the gearbox on the car that I had px to them and they wanted me to pay and have it repaired I have refused to pay because they looked over my car and was px as seen.They got very abusive and threatening over the phone and are refusing to give me my 3 month warranty which I am entitled to.Hopefully I have not brought a duff car but would not deal with them again and have had their threntening behavior logged by the police in case their are any repercussions.

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+2 Found this review helpful

Unknown in response to Dave

What car was it?

James Capon from Swale Car Shop in response to Dave

We accept the criticism of the few customers that have had bad experiences with us. After an extensive examination, we have now completely revamped our preparation and after sales procedures to vastly improve the whole buying experience. We have sold 2000 + cars in the last 4 years which have generated only a very small percentage of problems , however , one is to many and we have been working very hard to correct these few issues.

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"Mrs O"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car not 5 months ago, told all working fine. immediately on driving off the forecourt a warning light came on. They had a mechanic look at it about 3 different occasions. One occasion they had the car for a week, appeared to have done nothing apart from damage the car key. Vauxhaull dealer independently told me it could be very expensive to fix. Swale car shop have done nothing to fix, offer any solution, refund or apology. The car has now started smellin of petrol, which I am terrified is something serious. Have already been speaking o trading standards and it now looks like I will have to take them to court. Disgusting service.

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+0 Found this review helpful

James Capon from Swale Car Shop in response to Mrs O

We accept the criticism of the few customers that have had bad experiences with us. After an extensive examination, we have now completely revamped our preparation and after sales procedures to vastly improve the whole buying experience. We have sold 2000 + cars in the last 4 years which have generated only a very small percentage of problems , however , one is to many and we have been working very hard to correct these few issues.

"Mitchh"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The first guy i saw just chucked me the keys i fell in love with this 1.4 polo needed a lil tlc but didnt look a big job so i paid a deposit and said can all the work be done by next week, yeah sure.So the following saturday i first saw dave looked like a proper car sales/business man. I checked the car over, everything looked okay bit of a mess thought they might have been busy.Its my first car and first time buying, when i said mate the windows dont go down to the onsite mechanic he said theres nothing he could do about it...and so did dave. Once it was signed for they didnt want too know.Later on the car conked out a roundabout. I took it to a proper well known mechanic where i live and he couldnt let me have the car back until i got some front brakes,he told me it would be a death trap to let me drive away.Also had too get a new cd player,fuses and then found out there are no speakers and all the cables are cut on the inside of the door. This was found out by a very expensive mechanics company called skinners of rye.Will be contacting the trading agency this week.just keep spending money i havent got they rip you off with out a care im 24 and very gutted!

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+1 Found this review helpful

James Capon from Swale Car Shop in response to Mitchh

We accept the criticism of the few customers that have had bad experiences with us. After an extensive examination, we have now completely revamped our preparation and after sales procedures to vastly improve the whole buying experience. We have sold 2000 + cars in the last 4 years which have generated only a very small percentage of problems , however , one is to many and we have been working very hard to correct these few issues.

"w jones"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car needed lots of work doing on it only 1 month later even though they told me noise was lack of use. They will not get my recommendation.

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+0 Found this review helpful

James Capon from Swale Car Shop in response to w jones

We accept the criticism of the few customers that have had bad experiences with us. After an extensive examination, we have now completely revamped our preparation and after sales procedures to vastly improve the whole buying experience. We have sold 2000 + cars in the last 4 years which have generated only a very small percentage of problems , however , one is to many and we have been working very hard to correct these few issues.

"Adam Parker"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've just been in to Swale Car Shop and had a fantastic experience, Dave and Jimmy helped me find the right car that suited my requirements and got me a superb finance deal that saved me thousands that a online broker didn't! Definitely come down and see these guys if you're in the market for a quality used car. Adam Strood.

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+1 Found this review helpful
"Harriet"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a 1st car for my son from Swale Car Shop. Very impressed with the service provided and helpfulness of the salesman as I am a single mother and was very wary about buying a car. THEY ONLY SELL THEM, THEY DONT MAKE THEM

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+0 Found this review helpful

Mrs P in response to Harriet

No, they don't make them but they do have a duty of care to the customer to ensure they are thoroughly inspected before sale - which in the case of our car (and many others it seems) was not done!

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Dealership Information

Swale Car Shop is an Independent dealership that is based in Sittingbourne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
13 reviews2.6 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
1
Poor
5
Terrible
3

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Contact Information

Address

Swale Car Shop
St. Michaels Road
Sittingbourne
Kent
ME10 3DN

Get in touch

01795 426700
http://www.swalecarshop.co.uk

Opening times

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Dealership Statistics

30%
Would recommend this dealer to family and friends
46%
Thought the dealer was knowledgeable and helpful
33%
Thought issues were resolved quickly and easily
53%
Percent of reviews responded to by this dealer

Additional Information About Swale Car Shop

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