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58% Recommend
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24 reviews from our car dealer reviews community
Leave a review for Swandale Motoring Group
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24 reviews from our car dealer reviews community

Leave a review for Swandale Motoring Group
Leave a review
"Very helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I managed to source a vehicle through swandale motoring group, very good experience, helpful team, saved me alot of money as I purchased a rare Porsche 911.

"Rude and untrustworthy car salespeople"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a 63 plate BMW 520d a couple of months ago off Swandale Motoring Group, namely a salesman called BIlly there. He pushed me into buying an AA breakdown and recovery warranty on top of the purchase price, He told me it would cost 300 pounds for an 18mth policy and the AA would send me the details directly. A month later, i had heard nothing, so i contacted the AA, and they told me that the garage had purchased a 3 month basic policy for me, I called Billy up at the garage and he tried to fob me off with some rubbish about me only agreeing to buy a 3 mth policy for 300 pounds, not the 18 mth policy we agreed upon. He refused to refund my money, and left me with no option but to leave a bad review, so as to warn other car buyers to avoid dealing with SWANDALE MOTORING GROUP!

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+13 Found this review helpful
"Great service and after care"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

brilliant customer service plenty of choice, no pressure sales. To be honest the cars sell them selves, all in very good condition

"Great Service from the Lads"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Mercedes CLA from the Swandale Group. Great customer service and experience from the lads. Made the transaction smooth and were really helpful and informative. Gave me all the information i needed and i drove away a happy customer. Would recommend Swandale Motoring Group to anyone reading.

"Outstanding service from swandale"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my Range Rover Evoque from swandale motoring group. The car was excellent value for money and the team provided outstanding customer service in terms of their friendliness and politeness. There was no dealing with pushy sales men with this company. I left a refundable deposit over the phone to secure the vehicle and when I went to collect the vehicle it was exactly how it was described. I highly recommend this company to anyone that is planning on buying a vehicle and I will be using them again if I ever need a vehicle in the future.

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+5 Found this review helpful
"Outstanding service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Top guys really pleasure to do business with, brought a range rover evoque, was exactly as described, great price and exactly as described, will definitely be back in the future, 5 star guys, keep up the good work

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"Rude"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Contacted them after seeing an advert describing a car as a Vauxhall Astra SRI, I checked on the gov database and they confirmed it was actually a Design. I questioned this with them to which they argued with me and told me my opinion was not wanted. Certainly not the way to treat a customer. All in a text message as well so thank you for providing hard proof Swandale!

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+9 Found this review helpful
"Top service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I rang up the Swandale motoring team on regards to a Range Rover they had in stock, Had a few questions for them over the phone as I would have been traveling over 4 hours to see/collect the car. I was happy to leave a holding deposit over the phone after speaking to a member of the team,Once getting to leicester train station I was then collected from the Swandale team and brought back to there four court, car was exactly how discribed on the add and also over the phone. In fact it was better in person. Can't fault the lads and also there service. Will be back for my next car. Top service.

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+7 Found this review helpful

Staff from Swandale Motoring Group in response to Top service

Thank you for writing this FAKE, review about our company, we are a family business which has strong worth ethic, we would take on any negative feedback and correct it if need be... but this is clearly a review trying to ruin our reputation..

"Absolute disgrace! "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please save your money and go elsewhere. As with the previous review, my car went wrong pretty much as soon as I got it home. The car was deemed to be in excellent condition but has turned out to the far from. This is now costing me hundreds to put right. Swandale Motoring Group offered to reimburse and have since changed their minds and refuse to take the car back. I'm now also pursuing them through the small claims court. Avoid at all costs.

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+7 Found this review helpful
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"Absolutely Awful experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In September last year, I purchased a VW Golf from Swansdale Motoring group and I have had nothing but issues with it. The dealer has lied through his teeth about the car. When I received it it was in disgusting condition. It was filthy, covered in wrappers, kids hair clips, glitter and there was dog sick in the boot. Not long after having the car it was revealed that there was a major water leak. When It rained the foot wells actually filled up with water. The dealer was argumentative, claiming there there was nothing wrong with the car and that they have valeted the carpets which is utter rubbish. I had to get the finance company involved and he tried to lie to them top. In the end he has been sued for the costs. I would not recommend Swandale Motoring Group to my worst enemy.

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+4 Found this review helpful

Joanne Button in response to Absolutely Awful experience

Hi, Can you send me your details please. I'm now going through the same process against this garage and think we can probably help each other. Absolutely disgusted with them and their attitude since I've bought the car which has now cost me hundreds to put right. Anyone considering them should avoid at all costs.

Staff from Swandale Motoring Group in response to Absolutely Awful experience

Hi Joe, We do apologise you have experienced this with our selfs. We believe your car was booked in to your independent garage, We then offered to pay for the cost to have the problem solved, Once receiving your receipt from the company there was nothing to say what the fault was apart from (diagnostic with no fault found) which we have proof of with the invoice you sent across. (antifreeze changed) that is not something we cover as traders & don't think any trader does. Also you find the car costly to run as you think it's expensive on fuel (that's also something we can not help you with unfortunately) once again we do apologies if we have been unable to help you in this case. Feel free to contact the team if you would like to discuss it further. Regards, Swandale motoring group.

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Dealership Information

Swandale Motoring Group is an Independent dealership that is based in Leicester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
24 reviews3.3 out of 5 stars — Rated Average
Excellent
13
Very Good
0
Average
0
Poor
5
Terrible
6

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  • Contact Information

    Address

    Swandale Motoring Group
    746A Melton Road
    Leicester
    Leicestershire
    LE4 8BD

    Get in touch

    07577 747750
    http://www.swandalemotoringgroup.co.uk/

    Opening times

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    Dealership Statistics

    58%
    Would recommend this dealer to family and friends
    8%
    Percent of reviews responded to by this dealer

    Additional Information About Swandale Motoring Group

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    FCA Ref: XXXXXXXXXX
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