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January 2022 I ordered the new I4 with techno pack plus, was advised that the car was due September but then told it will be November. I wanted it under a company name and Mark was meant to call me in April to run the finance under the company at 4.9% apr but he didn't. When i took my old BMW back for a service, i spoke to another new car sales person who said mark will call me to get the documents off me. This was in July but still nothing. I was then told on the 26th October 2022 that the car was in the uk and to collect it on Monday 31st, mark called me on Saturday to tell me the company didn't pass but they can still do it under my own personal name. He left it until 345pm on Monday to tell me the apr was going to be 8.9% to which i replied - your telling me 2 hours before i collect my car that the apr has nearly doubled and yet you didn't us ky jelly. He refused to speak to bmw finance but i did and when he found out about the complaint he then tried to sort something out. In the end - i didn't even deal with him as he said he couldn't do anything about it but the new sales car manager managed to get the apr down and resolved the issue fully. Jessica has been great from when she took over until the end. So when i collected the car - they didn't tell me 3 parts of the techno pack were no longer available. They offered to get the dash cam installed when i was free and give me a car in the mean time. Jess booked it in for Thursday and i turned up at 9.00 but jodie who booked the car in looked confused as to why i was asking about the hire car. 945 and i was still waiting. I went up to jodie and asked what was taking so long and she replied i was not meant to get a car and they were trying to source one now. I asked if they could hurry as i needed to get to work, so she went to go to the back office and mumbled under her breath your lucky to get a f in car. To which i reacted. I would rather not need to pop back to them to do what should have been done before i collected a brand new car. She didnt apologise and denied swearing but didnt deny saying that i was lucky to get a car. When I went to collect the car she sat there ignoring me and then when i was served by jess she just started giving me evil looks. She is front of desk but with her attitude and inability to deal with customers, she should be back staff or even cleaning the cars instead. Cars dont talk back yet.
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Service was second to none would recommend Sytner for all services staff were professional very happy to deal with Sytner at Chigwell
Really pleased with the service from Macy Fullerton being informed the whole way through was reassuring and the follow up call today was really appreciated. Great customer service, thank you.
Macey Fullerton was my service advisor and she kept me informed through the whole process. This contact made all the difference to my overall experience with BMW. Speaking with the same person throughout and having regular updates made all the difference. Thank you Macey
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I took my car in for a recall. Excellent customer service, thank you Macey!
A big thank you to James Parson for the time he took to help me purchase a fantastic car. He has gone above and beyond to ensure that I am happy with my purchase and his communication with updates has been excellent. I would recommend him and BMW to my friends.
I took my car for service and everything went smooth. Everything was done on time and as said. Extra shoutout to Darren who done the extra mile for me regarding my service. I felt well looked after. Thank you
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I just wanted to record my thanks to Jackie Everett, Bodyshop Advisor, BMW Sytner Chigwell, for overseeing recent body repairs to my 4 series convertible. I have dealt with Jackie on numerous occasions. As ever, she was the model of politeness and efficiency, speedily dealing with the third party's approval of the repair estimate through to the completion of the work to an exceptional standard, all within a week. This vindicated my decision to have BMW Chigwell undertake the repairs under Jackie's stewardship rather than having them undertaken by the third party insurers designated repair body shop. I have been a customer of BMW Sytner Chigwell for many years and will continue to be so given the exceptional standard of customer service I always receive.. They always deliver.
Reviewer has confirmed their email address
Had some recall work done and what an excellent service. Just what you expect from bmw. I Was being looked after by a guy called reggie who went out of his way to help me and what an great job he done. Kept me updated and even called a couple weeks later to see how my car was doing. Highly recommend dealing with reggie if you get the choice. What a pleasure
Reviewer has confirmed their email address
What an amazing experience I've had at Sytners Chigwell! I was looking for a car to suit my build and needs. I needed it quickly. I was lucky enough to speak to Tim who I believe is the Business Manager. He took the stress out of searching for me. He found a beautiful BMW totally that surpassed my expectations. Beautiful and comfortable! Lovely and friendly Tia Stephensen made the transaction very easy for me. I felt stress-free. Tim along with Tia handled the whole transaction very professionally and gave me peace of mind. A 5-star rating is surely not enough but 5 stars i will give. I will recommend Tim at Sytners Chigwell to everyone that needs an enjoyable car purchase. As you've no doubt gathered; I'm a very happy man! 5*****
Reviewer has confirmed their email address
Sytner Chigwell BMW is an Franchise dealership that is based in Loughton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Sytner Chigwell BMW
Langston Road
Loughton
Essex
IG10 3UE
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