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I have had an Audi for some time, and greatly enjoy it, and it has proved reasonably reliable. However trying to drop off an collect from the Sytners Dealership in Nottingham is always a painfully slow process. So far, three out of three visits to the service department has resulted in a 1/2 hour delay (record being almost an hour), because they can't simply take the keys (despite phone promises that this would be possible). Why do they insist on trying to show me a Job Card, which I am too wound up to read, and even if I did read it, I am confident doesn't actually cover enough detail to be meaningful. If they really wanted something to be read and checked, then it would not be whilst sitting around in the dealership, but could be done much better online. Failing that, instead of making me (and others) wait in reception, then they could surely issue the job card to be read during the otherwise waste of time? I realise that some people regard the process as much more important than I do, but surely it does not take a genius to realise that until they start doing the service and inspections, they are only able to include routine items in the Job Card, hence all the booking in process needs to be is a very simple check list. Those that want a more detailed appreciation of their problems, could opt for a more full session, but I suspect that most people really just want to drop their keys, and check that it is booked in for the correct service (and even that is dealer reviewed - not user choice).
Purchased and paid in advance for a TT collected it on the 31 March 2021 with nothing more than a low resolution video, accompanying commentary included the following comments 'the car has just landed with us this afternoon, be going through full stages of preparation to do a full cosmetic report to ensure it meets the super high Audi standards we have here. First questions I asked in replying email were; is the SH up to date and with nothing missing, any marks or scratches to the bodywork or interior. the sales rep spoke on phone said SH was all up to date, no comment about interior or exterior. Upon collection I noticed the car was not particularly shiny inside to out, floor matts were wet! less than 24 hours later I found a chipped windscreen and the handle missing from the center console sliding drawer lid, both seat backs actually hanging off and a sifnicinat scuff on the bumper, following this I scrutinised the car in detail, I found the back of the car actually dirty, green mould stuff was around the badging, rear window frame and around the doors and the bodywork was cover in light scratching/swirlmarks. further investigation I found incomplete SH, the last service and inspection was overdue by one year! also service items (5) were missing from the service history certificate. within days I found the drivers seat back was working its way backwards while driving. spoke to NA and they proposed to bring me a loan car and take mine back for attention, I asked if I could deliver the car in person and have a face to face conversation to ensure nothing is lost in translation, this was agreed OK. drove 80 miles to NA to be asked how I was getting home as there wasn't a loan car as I did not ask for one ( ive just driven 80 miles BTW, how do you think im getting home) After this I insisted that my car is picked up on a transporter and returned on a transporter, they agreed to this. When the transporter arrived it didn't have a loan car on it. At this point idd had enough and rang NA and told them I was rejecting the car (I left a message with someone called James as neither the sales rep I dealt with or his manager was in work) I also asked to speak to the dealership director and formalise a complaint. 2 hours later the sales rep rang me and advised that a loan car was on its way as soon as my car was dropped of at NA. bare in mind the delivery company knew nothing about bringing me a loan car. I said to the rep you know im rejecting my car, he said yes, im bringing you a TTS though Les. He advised the sales manager would ring me tomorrow to discuss the rejection. Tomorrow came and went without a call from the used sales manager or the dealership director, nobody from NA contacted me to discuss the complaint I wished to formalise. 3 days later the used sales manager rang me to advise of the delay while parts are in shipment, I mentioned did he know I was rejecting the car, he said yes, but I 'kind of dismissed it' as we delivered to a TTS, They were his actual words. at this point he put me onto the head of sales who said I cant reject the car due to them being 'too far into it' he did advise the service history certificate would be updated (although I didn't get a revised copy of it) the car was returned to me on a transporter one week after with the assurance from the used sales manager that all the work was complete and I would be pleased with the car. While I did say to them I don't care how long it takes to get the car fixed I didn't mean or intend them to take nearly 5 weeks to get the car returned back to them to start fixing it (conveniently beyond the 4 weeks allowed to reject a car) Upon inspection the car was very shiny, but, a 12" scratch was still on the bonnet and the LHS of the car was covered in tar spots ( I have pics) and the badging and window frame was still unsatisfactory. When I mentioned these unresolved issues the used sales manager advised me the car was polished with an inch of its life and the car looked beautiful. He apologised for the scratch on the bonnet and noted it wasn't something I mentioned to him in previous emails and conversations. After two weeks and washing the car 3 times all the light scratching/swirlmarks are re-appearing. At this point I ended coms with NA as I felt I was wasting my time and loosing my sanity. While these events were in process I had two managers tell me how much they were 'bending over backwards' for me. Well Nottingham Audi, if you think you've all bent over backwards in selling me a car with a whole myriad of issues and allowed me to pay for it upfront then followed that up with absolute buffoonery during the remedial work then give yourselves a jolly good pat on the back you've earned it. If the dealership director thinks its OK not to respond to a a customers request to formalise a complaint you need to pat yourself on your back also.
I ventured into the Audi dealership (Lenton Ind Est, Abbeyfield Rd) late Thursday 13th May 2021, just prior to closing. A salesman approached me (Sean), who was friendly and polite, took my contact details and the car I was interested, Sean said that he would call me the next day once he took a look on the system. I explained I was interested in a Used A3 S-Line vehicle, Petrol, 1.4 - 1.6 engine equivalence. Sean called me Friday 14th as promised in the morning, he said that he had taken a look at their system and progressed to inform me of a vehicle, the spec of the vehicle was not what I originally specified, it was a 2.0 Litre Diesel, Tronic, Sean quoted the vehicle was just over £27k. I reiterated the model and details that I was interested in, Sean said that he would take another look, I made it clear that my intention was to test drive the vehicle of interest, once located. Sean again took the vehicle requirements as well as suitable colours of interest. We confirmed an appointment on Saturday 15th May @ 11am. Saturday I turned up to the appointment as agreed, I initially had to wait for Sean as he was with another customer, around 10min later Sean came to collect me. We sat down he asked me to remind him of the vehicle credentials I was interested in, I was a little annoyed by this as I had already specified twice before the credentials of the vehicle of interest. I was under the impression that Sean had taken notes. I said I had done some further investigation on the models and was interested in either A3 Sport & S-Line models. I enquired what were the differences between the two models, I had already ascertained differences from the Audi website, but was also interested in differences which the website may not specify which I expected an Audi salesman to know. Sean said if he takes me through the build car feature on the website that would provide a good idea of the differences. I had absolutely no interest in purchasing or ordering a new car and I knew this was a sales tactic. I went along with this ploy, Sean began to navigate through the screens, by the 4th screen I am sure the calculator had generated a build price of £27-£28k, at that point I decided to put a stop to rouge. I re-iterated that I was ONLY interested in a Used A3 2020 vehicle. I seemed to know more about the vehicle spec variants than the Salesman, I had quickly viewed the Audi site earlier that morning to understand this in 20min, I repeatedly corrected Sean when mentioning model variants eg 35 TFSI was the 1.5 Petrol engine etc. This was quite disconcerting, it is a Salesman job to have detailed knowledge of ALL vehicle specs & variants! Progressing through the appointment Sean mentioned that during the appraisal of my vehicle he would need to test drive it and check the tyre treads. This was a first for me, in previous experience salesmen during the car appraisal switched on the engine to check the mileage and checked the body of the car, physical driving of vehicle was never requested. As expected Sean asked questions about the car, I answered all the car history questions, Sean progressed to check the vehicle, took pictures of cosmetic dints, one dint he pointed out and asked if i was aware, I said "Yes", I have no control over people who open their car doors without checking, it was a small dint the paintwork throughout the car was perfectly intact. The part exchange vehicle is nearly 10yrs old, less than 60,000 mileage and mechanically sound. Sean did his little drive of the vehicle in the Audi Car Park and checked all 4 tyre treads. Sean switched the engine off, Sean specified that the Fan was going for quite some time after switching off the engine and asked if I was aware of this! I replied "Yes, of course it is a standard built in feature of the vehicle, the fans remains on a few seconds after the engine is switched off as part of cooling the engine." I reiterated "This is core functionality of the car not a fault". I know of several car that have this same feature, one would expect a Salesman to be aware of this. Back in the showroom, Sean went on to say he did not believe that they had a Petrol A3 for me to drive and that they had a demo which I could test drive, the demo was a TDI 2.0 litre Diesel, ideally not the car I wanted to test drive. I enquired that I overheard another salesman take customers to test drive an A3 and if he could enquire if that vehicle was the spec I was interested in, I said that I would be willing to wait upon the return of that customer if the vehicle was more aligned to spec of interest. Sean replied did I know which salesman, I said I only overheard the salesman say he would bring round the A3 for the customers to test drive I did not look over. I enquired if Sean would be able to check on Audi system if an A3 was booked out for a test drive with which he could check the spec. Sean said that it does not work that way and he would be unable to check! He further mentioned that he had another appointment soon, which gave me the impression of being rushed it was 12.15, On that response I decided to go ahead with the test drive of the Diesel A3. I further decided to query the Appraisal of my car and asked Sean if it was standard procedure that a Salesman test drive a vehicle and check tyre pressure, as I had NEVER experienced this in the past! whilst I was there, I did not witness the same treatment to any other customer! Sean replied "Absolutely 100% this is standard and we do this for ALL customers who are interested in part exchanging a vehicle, 100%", I remained doubtful and let my expression relay my thoughts to Sean's response, I am well aware that Audi would never resell a Ford Focus and that the vehicle is sent straight to Auction. In addition I overheard another Salesman selling a new A3 to a couple where he enquired if they had a vehicle to part exchange, they said they would be paying cash and not interested in exchanging their existing vehicle, the salesman said that it was not a problem and that they like to take the hassle away from customers by allowing part exchange, he said the vehicle would go straight to Auction and if issues are identified with the vehicle afterthefact, there is no recourse on the customer and Audi take full ownership. This information differed quite somewhat to I was told by Sean whereby when stated that he had to check for faults by driving my vehicle, which absolutely contradicted the "100% statement that all customer vehicles are test driven and tyre tread check during the appraisal!", at no point did the other salesman mention to the other customer that those steps would be undertaken! I also decided to ask what time Sean's next appointment was at, Sean replied 1pm. We then progressed through booking the vehicle for a test drive, Sean mentioned what excess would I like to select, again I was confused and said "Excess for a test drive", Sean showed me the form, £50 Excess was checked by default, I said does the dealership insurance not cover this!? again a first for me! Sean selected the Dealership option, upon reading through the loan agreement it returned an Excess of £500, I questioned this and cancelled the agreement, Sean required assistance to reset the loan agreement, upon his return he said the excess would be £250, I challenged and said that initially there was a £50 option, he abruptly replied that he could not select the £50 excess, the system does not allow it. I said I work in software and if the option was initially available for selection by default, then there would be nothing to prevent re-selection. To cut a long story short the £250 excess was the only way to progress. At this point possibly 45min had passed since Sean appraised my car, I asked if he could provide me with the part exchange value of my vehicle, Sean abruptly replied "it has not come back yet", I looked bemused, 45min with todays technology, he could not give me the exchange value? I said I would like an idea to work out how much I would need to pay cash for the vehicle, Sean said it would be ready once I returned from the test drive, another Sales tactic, which I am well aware of. From experience a salesman can tell you within 5min of appraising your vehicle what the part exchange value is! I gave Sean a bemused REALLY look, to which he retorted "it would be the same as We Buy Any Car website value". I sat and continued to read through the loan agreement in detail, I noticed that the customer in addition is responsible for replacing petrol used during the test drive, at this point I decided not to progress with the test drive of vehicle spec that I had no interest in purchasing. I said If I am forced to sign a loan agreement to test drive a vehicle with an excess of £250, then I would rather drive the exact vehicle of interest. Overall, I felt Sean wasted my time arranging an appointment when he knew that the vehicle of interest was not available for me to test drive. I made it clear that my intention of the appointment was to test drive a vehicle, Sean was 100% aware of this, it was obvious Sean's intention was to sway me into purchasing a new vehicle. I had caught Sean in several misleading statements during the appointment all detailed in this review eg Vehicle availability, Car Appraisal requirements etc. I felt I was treated different to other customers due to being Single Woman of Afro Caribbean descent, I could over hear how other Salesmen dealt with customers and to reiterate, whilst there, I witnessed no other appraised vehicles being test driven or tyre tread checked by other Salesmen, I felt that I was singled out and treated poorly by a salesman who became unprofessional and rude when challenged! I would NEVER venture back to Audi Abbeyfield Road, Nottingham dealership and would rather take my business elsewhere. Spending over £20k is a lot of money and you deserve to be treated with respect and honesty. This is not the treatment you would expect from a dealership, I went to Audi for a more professional and honest service. What I witnessed and experienced was the same underhanded salesmen techniques widely known, their interest is solely to ideally sell a new car, due to the commission/benefits a salesman will receive upon achieving this. However, money is money, I could easily afford to buy a brand new vehicle and pay cash lump sum, the money was never the issue, however the attitude of Audi was an issue, they seem to judge a customer on affordability, but have no idea on a persons true intent. I may have been swayed to pay more had I been treated in the correct manner, but this would never be a consideration going forward! If you have taken the time to read this fairly descriptive review of events, I thank you. A final summary below to close this review. My advice take heed of the other review on this site, all these people having similar opinions as well as myself is a statement in itself, we do not know each other nor met, which says something of the overall lack of professionalism and underhanded tactics of Audi Nottingham Dealership!
Customer service is awful want to charge to even look at a car. A car I bought new from them, has always been serviced by them. I will change my car to another brand and not from any Sytner dealership either as they don't care about customer service. If you are reading this and think about buying or go to Nottingham Audi my experience would be don't. Go elsewhere I made this mistake and now regret it
I called Audi Nottingham this week, about 09.30am 10/12/19 and spoke with SERVICE name Paula, could be wrong. I called Audi Nottingham for some advice, as I bought a Q8 from an independent dealer. The car is only 9 months old (still has 2.75 years warranty). And the price was allot less than what a Audi dealer could offer. Hence independent. The attitude from this Nottingham dealership/department, stinks. They told me to go back to the independent dealer, as I never bought the car from, them. No conversation, no help, no advice, nothing. My advice I you have an Audi, or looking for help. In the first instance stay clear of Audi Nottingham, either call or go to Lincoln Audi. Lincoln bent of backwards to assist. Thank you Audi Lincoln. WELL DONE to Audi Lincoln, they will get my custom from now on!
Disgrace to bear the name of Audi. I currently drive an S63 and was looking to purchase the new S8 and called the local Audi garage. I spoke to a chap who was very helpful and arranged to give me an extended test drive on the 20th December and return the vehicle back to them on Saturday 21st December. I was pleased with the service and the sales person reminded me to come in with my driver’s license on the day of collection. Since making the booking the sales personal called me to confirm that the dates had not changed and I was still happy to take the car on the 20th December, I confirmed I was. 20th December 2018 9am I sent my driver to Nottingham Audi and after 1 hour of frantically looking for the A8 that was supposed to be loaned to me could not be found. I receive a call from the sales person and my driver who both confirmed the car was not there. I was very upset and was in total disarray that Nottingham Audi can just loose cars! 15 minutes after my driver left I received a call and was told that the car was there but due to the insurance criteria they could not release the car to the driver. I asked the sales person is the car physically there as I don’t wished to inconvenience and he confirmed “Yes it is but we just cannot release it to the driver”, I agreed with the sales person that I will pop down at noon and collect the vehicle. The sales person retained my license and suggested that he would have the paperwork ready to save time. 11:45am I have at Nottingham Audi and waiting a few minutes to meet with the salesman and also sign the paperwork and take delivery of the extended test drive, the meet and greet was pleasant but I was ushered to a private office. Once we both sat the salesman went through the pleasantries can then advised me that the car was not there!!!! I was in complete and utter shock! I replied to the salesman that I spoke to you today and you advised me that the car was there but you could not release it to my driver but you will retain my license and have the paperwork prepared. He just looked at me like was speaking another language and had no compassion for his major lack of sincerity and inefficiency. He made no apologies and simply did not have an explanation to why the car was not there after he confirmed to me verbally he could see the car and it was ready for collection that very day. Audi Nottingham need to review this complaint as there inexperienced staff could be mistreating many of the Audi customers and the mark is highly respected all over the work but the team at Nottingham just have no clue about customer service!
Simply avoid buying a car from Nottingham Audi. There are plenty of dealers and other brands that will treat you far better. They were misleading and don't want to know when there is a problem. If you must by an Audi, make the effort to find a better dealership even if you have to travel a little out of the city. If I could give a minus rating, I would. You have been warned.
After a previously disappointing experience at Nottingham Audi resulting in buying a car elsewhere, I went in apprehensive. I was greeted by Roger who listened to exactly what A3 id like and matched my requirements. So pleased with my new car and very happy the attentive and friendly service. Thank you Roger!
Was sold my car at Nottingham Audi on the basis of a 5 year service plan. This turns out to be a 3.5 year plan - so the car was mis-sold. Rude, completely unbothered attitude. Neil Jarvis couldn't even be bothered to return my call, that's how much they value their customers. I will never set foot in that place ever again. Will be going to Lincoln Audi in future just like everyone else.
Nottingham Audi are amazing. Visited four car dealer showrooms, and these guys topped them all, with hospitality, service, welcome and care. Between Leah, Roger, Duncan and Jonathan, we could not have asked for better service or better customer care. Personable and warm, without guile, genuinely interested in us as people and listened to our needs and what we were looking for, providing us with what felt like a highly personalised customer experience. In contrast to other dealerships who engaged us in what felt like their sales agenda, Leah, Roger, Duncan and Jonathon placed our wants and needs in the driving seat of their engagement with us. We wanted to begin with a test drive and unlike every other dealership that is what they started with, and carefully ascertained our thoughts and thinking and brought their expertise and insights alongside what we were looking for, ending in an excellent purchase for us resulting from a brilliant customer centric approach. Each visit and appointment we have had with them was characterised in the same manner, and even if they weren't dealing with us directly in that stage in the process, remembered us and took opportunity to come over and say hullo. Genuinely nice bunch.
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Lenton Industrial Estate 11 Abbeyfield Road
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