Great customer service and advice given by Max today at Teeside Audi, very patient and helpful couldn’t of asked for more

Thanks Tom for showing us our New car very helpfulll brilliant Customer service thanks a million

After buying an Audi TT from Lookers Newcastle repairs were needed in the first year because of normal rear brake wear and tear and Teesside Audi Stockton agreed to make the repairs as they are nearer to our home. A couple of months later the brakes made a noise again. We contacted Teesside Audi to discuss and Steve the service manager rang me back. He arranged for our car to be booked in for a free diagnostic check the next week. Following that check the other side rear brake caliper had now failed, again due to general wear and tear. Steve arranged to have that brake issue repaired at no cost as a goodwill gesture. I rang to thank him for this and he remarked that it was fair to do so following the other work we had very recently paid for on the brakes. I think that this was a very good of him to acknowledge the circumstances from our side and to make the latest repair with no further charge. Our service adviser was Tasha Dodds and thanks to her for her help on the day of the repair. Overall we were very happy with the service we received from Teesside Audi.

Richard provided an excellent service Sorted out all our issues Could not do enough for us

Be careful buying a car from this dealership.Do not believe them Andy Mcamley and manager Gary do not listen to your requirements Car and Insurance wise.The handovers are non existent and the after service the same.

I must commend highly Audi Teesside for their first class customer service. In particular Fiona Williams and Seamus ,the manager, Their efforts and support during a recent service were outstanding and the technician who carried out the service and health check was first class. I would thoroughly recommend Audi Teesside to anyone wishing to purchase and maintain an Audi.

I had a technical communication problem - mobile phone to car in that I could not log in - reception was friendly and helpful - Darren happily sorted it for me in his friendly and efficient way. It makes life much easier with staff like Darren around

Visited today and spoke to Gary and Max I’m regards to an Audi A3, great advice given to me and didn’t feel pressured at all to make a decision. Thanks, will be back

I never leave reviews, but to be honest this is for anyone considering using this franchise. Sales guy responsive and collected details over and above during the remote sales process, fair play. Travelled nearly 300 miles to pick up the car. Was met with a different (though minor|) spec change from advertised (no air con controls for rear passengers). Was confronted and belittled when questioned it. Should have walked away there and then. Was offered a small concession so went ahead having travelled so far. Swapped in my spare wheel and they took my jack and put with the trade-in in error. Requested it be kept and I could have it collected but no joy or response whatsoever.. Car developed brake issues on the drive back. Alerted them the following morning. Still not been resolved 6 weeks later as Audi locally not interested. This is not in my opinion anything other than a move units operation, money cleared so they move on - especially with clients that are not local. Shame. Buyer beware. Put me off Audi for life.