I purchased my car via Audi Teesside and have had multiple problems with it. It is an Audi Q3 35 TFSI Vorsprung S Tronic. The car has been back and forth to Audi for repairs to a number of issues but Saturday the 14th January 2023 was the final straw for me. I got in my car to take my son to football to find water dripping from the roof of the car into the electrics within the cabin. When I turned right, the right-hand side internal lights within the cabin came on. When I turned left the left-hand side lights came on. The ceiling in the car was soaking wet with water running down the inside of the car and onto the floor soaking both the interior carpets and mats. Also, water was dripping into the back seats and centre console. This was clearly caused by a serious leak located within the panoramic roof which I reported to Audi some weeks prior. Having explained and showed photo evidence of what was happening, I was asked if I have a sunroof or panoramic roof to which I replied yes. The lady went on to state that she knew what the issue was and it’s an ongoing issue. On the 20th December 2022, I attended the garage as planned to be told it was an issue with the panoramic roof. I was told that Audi Teesside could not fix my car on the day but would need to be booked back in for the work to be completed to repair the issue. This was booked for the 7th February 2023. I expressed my concern that given each time it rained; water was entering my car. I called Audi assist who came out within the hour and stated that once water is in the electrics of the car there's nothing they can do. My car was recovered and taken to Audi Teesside lunchtime Saturday the 14th of January 2023 approx 12.55. Six days later, Friday the 20th January 2023 and despite several attempts to contact the garage to try and find out where my car is and whether the leak has been repaired, There's been no courtesy call to update me. Today (23.01.2023), after making a formal complaint, I receive an answerphone message to say my car is ready for collection tomorrow, no explanation, no apology. Tried to call back twice, not available to speak. Is this a joke? To say I am appalled with the customer service of a highly regarded company is an understatement. I finally got to speak to someone at Audi Teesside on Friday 20th of January at 16.30 who advised that the lady dealing with my car wasn't in at work. I asked her if she could confirm my car was there but she couldn't confirm that the car was even in the garage, I asked to speak with a manager to be told nobody was available but that she would send an e-mail and ask someone to be in touch but this wouldn't be till Monday. I am now seriously concerned that the ingress of water from the defective roof has caused permanent damage to the electrics of my car and I no longer have confidence in the reliability of this car. I believed that when I was purchasing a vehicle from a reputable company like Audi, that I would be purchasing a reliable car that would be a joy to own and drive but this has been far from the case. This is the first Audi I have owned and my first dealings with Audi Teesside and I can't express how disappointed I am. Audi prides itself “in delivering an outstanding customer service experience” but my experience has been far from outstanding. In fact, it's been abysmal. I no longer have any confidence in the reliability of my car and no desire to drive again.

Stood for 15 minutes in the parts department … rang the bell 4 times no one came and then left …. So rang the parts department 10 times no answer… lost for words

Terrible after sales service all staff and managers making excuses between them never received a phonecall yet from them and they have had my car for almost 5 weeks Will not be getting my next car from here They only want to know when you are purchasing the car

Spent 15 mins in showroom today - wanted to buy a new Audi Q7 - totally ignored - not one member of staff bothered 6speaking to us or asking if they could help

Saw internet price for 19 plate Audi A2 of £21500. Agreed this price with my car trade in. Put deposit down on the Sunday, discussed finance deals quoting the initial price on Monday. Told them Tuesday I would travel over on Thursday to buy, to be told 'sorry human error, if want car have to pay £3000 more.' Thought I had entered into an agreement but apparently not so. Needless to say asked for deposit back. 5 days on no sign of the refund.and the car still showing on Heycar at the original price!!!!!!!!!

Rang Teeside Audi to order a new car which i had there offer from after going on line for the sum £26,200 but with the discount £24,289 i had already tried another dealer the lady said yes come in and you can have the same ,and they would take my 6 year old peugeot car in as part exchange ,when i got there she said i could have a new car in march with the new letter ,she then went out and looked at my car which i had spent £280 pounds for new discs and brake pads and it was in perfect working order ,she came back and said i'm going to see someone id already agreed to give£8.000 pound as a deposit on th new car .after a while she came back and said ive got a trade in price for your car she said its £150 pounds i said i will keep it and sell it myself,then she offered me a deal which was nothing like i was hoping to get, she advised me to pay the £8.000 deposit and pay about £400 a month for 4 years and at the end to pay £1.800 pound to own the car .ive since contacted another dealer and my payments will be £180 after an £8.000 deposit and at the end pay only £10 pound to own the car my advice is to keep clear of this dealer ship if that's how they treat there customers.

I sourced an Audi Approved vehicle from this dealership using Audi’s own national site. The vehicle was in excellent condition and minor cosmetic details were addressed, however, I didn’t realise until after committing to purchase the car that the price it was offered at would be “massaged” to help cover the costs of the defects. Sadly, what should have been a very positive experience was badly tainted by these hidden costs. Wouldn’t recommend as I believe this to be unethical for a franchised main Audi dealer.