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Mark Hudson gave us outstanding service in purchasing a used Volvo in December. He kept us informed daily about progress of the order and delivered the car in time for Christmas travels!
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Jon the service manager always goes above and beyond. Wouldn’t go anywhere else.
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Initially I was apprehensive about buying a car on line but the staff were super polite, courteous and professional. My questions were answered in a helpful and timely manner. I cannot fault any aspect of my dealings with Holdcroft. I would certainly consider buying another car from this dealer in due course.
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I have the Volvo xc40 and it went in for its 1st service everything was very straight forward staff were very friendly and extremely helpful I dropped it off around 9am and by 12noon I got the call to collect it, Honestly can’t fault the service i receive all the staff are lovely and bend over backwards to help you especially in the tough times we’ve had.
The service manager is aggressive and should be working for a much less prestigious brand, I don't know maybe an one of those cheap Chinese motorbikes. My xc90 Volvo has 3 faults, the back doors don't lock, recall due to fire concerns just this Saturday and now it's broken down on the m6. All in all not what you expect from a 60k car with 32k miles on the clock. All I asked was for a hire car ? His aggression was so bad I started to record him and then he told me me get my key and get out of his workshop lol. I have had serveral issues with this volvo since taking ownership 5 months ago. The car is one thing but the dealership service is shocking, take time to travel to a better dealer who understands the expecting that come with a car like this. They didn't even try and help me find a hire car, the man needs some serious lessons on how to treat their customers. Just avoid. There are plenty of better dealers more suited to the expectations of Volvo owners.
Holdcroft Volvo in Stoke serviced my volvo and put bolts on front of engine drip plat cross threaded which made it sound like a boeing 747 when the air got under it the mechanic didn't give a damn nor did the management this was a new car i wouldn't pay them in washers stay away.
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Aaron in response to shoddy workman ship
Know exactly how you feel bud, got ripped off by Holdcroft last year buying two Honda's which turned out to both be faulty - one was new from factory and I paid for extra kit to be put in and they fitted cheap tat which failed and then looked confused when I said why weren't the parts fitted Genuine Honda optional extra kit? The used car was sold as approved used, and came with a whole host of faults, I then find out it shouldn't have been sold as approved used at all as it was too old and they'd registered it under a listed plan warranty indicating they knew at the time it shouldn't have been sold as such! After 6 months worth of arguing and repairwork I left them a review as I'd had enough and they refused to do any further work until this was removed, in the end they brought both cars back from me but I now find it was done fraudulently as they purposely undervalued both vehicles to maximise their own returns whilst leaving me out of pocket! As a thank you for everything they put me through they banned me from not just their honda dealership in Cobridge but ALL Holdcroft dealerships to prevent me sharing my experience with other customers.
Shoddy /shady is an understatement,we saw a car we liked on their website so went to see it,however when we walked round the cars NON of them had prices in the window's ,a salesman Chris ,finally approached ,we explained we had seen a Renault Captur for £8000 on the website ,he then showed us the car and we test drove it ,we decided to buy it and put down a deposit ,however 3DAYS LATER he phoned us up to say he had shown us the wrong car ,the car he had showed us was £10,500 and apologised !! HOW ON EARTH CAN YOU MAKE SUCH A MISTAKE ,,NEVER EVER TRUST HOLDCROFT
Aaron in response to Don't trust a word they say !!
Know exactly how you feel bud, got ripped off by Holdcroft last year buying two Honda's which turned out to both be faulty - one was new from factory and I paid for extra kit to be put in and they fitted cheap tat which failed and then looked confused when I said why weren't the parts fitted Genuine Honda optional extra kit? The used car was sold as approved used, and came with a whole host of faults, I then find out it shouldn't have been sold as approved used at all as it was too old and they'd registered it under a listed plan warranty indicating they knew at the time it shouldn't have been sold as such! After 6 months worth of arguing and repairwork I left them a review as I'd had enough and they refused to do any further work until this was removed, in the end they brought both cars back from me but I now find it was done fraudulently as they purposely undervalued both vehicles to maximise their own returns whilst leaving me out of pocket! As a thank you for everything they put me through they banned me from not just their honda dealership in Cobridge but ALL Holdcroft dealerships to prevent me sharing my experience with other customers.
Holdcroft Volvo Stoke is an Franchise dealership that is based in Stoke-on-Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Holdcroft Volvo Stoke
Leek Road
Stoke-on-Trent
Stoke-on-Trent
ST1 6AT
01782 950570
https://www.holdcroft.com/volvo/locations/1994/volvo-stoke/
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