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Car outlet UK Dartford - Terrible experience with this company. Bought 2020 Ford Tourneo Connect in December 2023 for transporting children with special needs, on the way home (From the Republic of Ireland) after purchasing the vehicle the engine management light came on at 100miles North of London. Contacted the company and they told me to continue driving the vehicle back to Ireland and they would sort out any issues with the car.. We are now at the end of April and this is the 6th time the vehicle has been with the main Ford dealer in Ireland. The vehicle has had a range of different error codes from exhaust issues to engine problems. Dealing with a guy in the caroutlet going by the name of ASH his real name been Arthur .. not sure why they give false names… Ash/Arthur was ok to deal with at the start but he turned nasty when I asked if they were going to reimburse me for the costs €2,300. They gave me €1500 in the end after I threatened small claims court. Currently I’m out of pocket nearly €1500 at the moment and different error codes are still appearing.. This is a terrible company and would not recommend. Buyer be ware.. The cars are not checked mechanically and seem to be all bought in Auctions..
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Had a bit of a nightmare experience. Bought a wheelchair van at the end of October 2020 which had a faulty electric handbrake. After driving back there 90 miles for them to fix it, we picked it up a few days later and the problem was STILL THERE. They refused to accept our right to reject the vehicle within the first 30 days. They've just dropped it off this week, 6 weeks later, after having a second try at fixing it, and left it with an empty fuel tank even though we gave it three quarters full. Not even an offer of apology. Won't deal with these people again.
Reviewer has confirmed their email address
As I was buying from a distance, u had an AA vehicle inspection prior to purchase. My vehicle was missing it's parcel shelf and Ash assured me over the phone that they would sort this. When I arrived to collect the vehicle, I was told they didn't have one after all and to get one myself off eBay. No reduction in price was offered to compensate me. Aside from that I am very pleased with the car, but after spending so much, it's disappointing not to be perfect
Reviewer has confirmed their email address
The Car Outlet Dartford sold me a Chevrolet Orlando diesel automatic, in addition I bought an Autoguard warranty. Faults from the start included glow plugs, glow plug control module, air flow sensor, leaking air conditioning condenser.The Car Outlet told me to go via Autoguard to my local garage. They refused to contribute to my costs (Autoguard did not cover the glow plugs and only paid part of the other repairs). It was only by applying to The County Court Dartford that I got any of my costs back. Later faults were total failure of the gearbox while on the motorway, and after this the radiator split open. Mr Crone described me as "a very difficult customer". He has throughout been unwilling to accept responsibility for any of the cars many faults. In the judges words "Caveat Emptor".
Reviewer has confirmed their email address
I purchased a Jeep Cherokee from the Car Outlet, the service we got from Ash was next to none, he made us feel welcome and was very honest and he was very patient with us, that was on Sunday the 9th 4 days later my partner went back and purchased the Merc E class convertible purely because of Ash, Ash is a valuable asset to the company it is without a doubt i would recommend the car outlet to anyone when purchasing a car. thank you so much Ash.
Reviewer has confirmed their email address
Henry Petit in response to Fantastic Service from Ash
Did Ash write this review?! Lol.
Just picked up Kia Sorento which was in immaculate condition for age and part ex estate car.deal couldn’t have been easier Steve and Ash were brilliant.definately a dealer I would return to and recommend
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We purchased a Kia Sedona for our business after checking out a few of the MPV's they have on site. Steve was friendly and (importantly) not pushy at all so right off the bat we felt no pressure. We arranged a test drive and agreed to go ahead and buy it although I noted the cambelt had not been done previously. No problem at all as Steve offered to get that all done along with a pre-sale service and new MOT. They fixed the minor MOT advisories and also touched up some paint scuffs on both front and rear bumpers at no cost to us. All-in-all a smooth and pleasant deal. We would definitely recommend them if you are looking for an MPV.
Reviewer has confirmed their email address
Went to Purchase a Car today from the Car Outlet (Yaris Verso Auto) - phoned at 1-40pm agreed with salesman Ash to buy vehicle but had to find wallet to get my debit card and he sold it despite me phoning 20 minutes later as agreed - Not good and not an honorable person to deal with - feel really let down as severely disabled and needed that particular vehicle.
Reviewer has confirmed their email address
Very knowledgeable and helpful dealers, Good quality cars. I bought a van from here a few months back and it's perfect. I have had no issues with it at all. It was in top condition and a very good price. I would buy from here again.
Reviewer has confirmed their email address
Very patient, I turned up having given half an hours notice on a friday afternoon, had no idea what I wanted so I was allowed (and encouraged) to sit in and test drive as many cars as I wanted until I had decided which would be best for me. The first one the salesman suggested that would best fit my requirements, and I quote the salesman "You will want to buy this one" was of course the one I actually bought, however he patiently allowed to sit in loads of the cars in stock and we test drove my favorites so that I could confidently buy the first one I sat in. Couldn't be more please with the car, he was right, it is perfect for me. Everyone was very friendly, sorted everything I needed quickly and efficiently. Can't recommend highly enough.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
The Car Outlet
701-707 Princes Road
Dartford
Kent
DA2 6EA
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