After being accepted for a Sandero, I was told I had to produce insurance for the process to proceed. I came back an hour later after paying my current insurer to switch to the new vehicle. By this time the car had sold, nice to know. Not the end of the world I guess. So we find another car. I refused to change my insurance until everything had gone through due to my experience quite literally an hour before hand. I waited in all day for delivery on the car a week or so later, the driver never turned up so I called and they were super busy so were going to have it delivered the next day. Again, not the end of the world. The driver turned up the next day 6 hours late, stinking of cannabis and making me sign all the paperwork without even getting a look at the car as he was in such a rush ( it was also dark ). He then asked me to drop him to the hotel. No one mentioned taking the driver anywhere, but I wouldn’t ever leave him stranded, so dropped him down. The next day I noticed a chip in the windscreen. I phoned up and was told I had signed it off so it was obviously fine on delivery. Makes sense I guess, but argued the toss about the fact I was never given the opportunity to look over the car and was shut down pretty quickly. The car itself was fine, a couple of bits not mentioned on the original ad of interior damage. But again, not the end of the world, I’d had enough by this point. Within the next 2 weeks the coil pack went. I was a mechanic at the time and knew that coil packs just fail, so no fault of the company. I was told I had paid for lifetime warranty on the vehicle but there was never any paperwork to show this. I slapped a new coil pack on and went on with life. A year came around and I went to renew my tax and couldn’t find the v5. I never recalled receiving the v5 through the post, checked my usual stash for v5’s. Nothing. Went on the gov website to see if it ever got changed over and it hadn’t been changed since it was originally bought by the previous owner! Fab. Contacted them to no avail. So now I have to pay out for a v5 that’s sat in their office somewhere. Originally very helpful prior to owning the car, useless since! The car itself has been fine, but the entire experience was just god awful. Never again!