33% Reviews
replied to
83% Recommend
to friend


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6 reviews from our car dealer reviews community
Leave a review for The Small Car Company

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6 reviews from our car dealer reviews community

Leave a review for The Small Car Company
Click on the stars to start your review
"It's not difficult to just be polite "
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really terrible customer service, owner of business doesn't know how to conduct himself in front of customers, and lost out on an easy sell because of his over-entitled attitude. Needs to remember that he isn't doing customers a favour by simply selling a car - that's your chosen line of business.

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Mike Robinson from The Small Car Company in response to It's not difficult to just be polite

Hi Lucy I'm sorry that you feel this way, but since last Thursday we had problems with all our phones lines and our internet. When you came to the garage on Saturday, I had been on the phone for nearly 3 hours trying to resolve the problem. I overheard part of the conversation that you were having with our salesman, and I stated that you would not find another car as low mileage as ours at the same price. I expressed that the VW Fox that you were looking at was the best value for money car on the internet, whilst being put on hold by our internet provider. I know that you were disappointed that I was not able to offer any further discount on the car and that I felt that the 11 months Mot was acceptable for the price of the car. I am sorry that you felt you received poor customer service, but I believe you review is based on the fact you couldn't get the deal you wanted and not just the way you were spoken to. It's a shame you feel this way, you missed out on a really nice car.

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"Would recommend"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant service! I bought a BMW in September and I am really pleased with it. The car was in great condition and up to now I have had no issues at all. The car is very good value for money and I would happily recommend this dealership to anyone.

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"Very happy Peugeot buyer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am super happy with my Peugeot 207 from here. I have had no issues with it so far and I bought it in August. The dealers were really knowledgeable and helpful and really friendly and the car was absolutely pristine when I received it. I would say its very good value for money and of course I would recommend this dealership to anyone.

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"Happy Customer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good experience with The Small Car Company. I purchased a Ford Fiesta in July and I am very happy with it! It was in perfect condition and I have only had one small issue but it was covered by ford as the car was only a year old so it was fine! I am really happy with the car and the service and I would recommend this dealership to my family and friends.

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"Sharon Petersen"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I highly recommend this great Small Car Company to absolutely anyone! The owner Mike is the most genuine car salesman I have ever come across. I am extremely pleased with the customer service that I received from Mike and his team. I love my new Skoda which was being sold at a very competative price and I got a very fair price for part exchange for my old Kia. I was a bit skeptical about the 3 bad reviews I read online at first - in between the really positive ones - but once I looked into it more and read the reviews thoroughly I quickly realised that I could in fact trust this garage. Having then met Mike I knew that my instinct had been spot on. (ps. there is absolutely no parking charge issue at this garage!) Mike and his small team at the Small Car Company get my thumbs up and this will be the first garage I will look at when I come to replace my Skoda in a few years!!

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Mike robinson from The Small Car Company in response to Sharon Petersen

Thank you Sharon. I'm pleased that you were happy with our service and the car!

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"Andy"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Colin was incredibly helpful and accomodating, he did exactly what he said he would when he said and really can't fault the service. Would reccomend the small car company to anyone, they have a really good selection of well priced small to mid size cars to choose from.

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Dealership Information

The Small Car Company is an Independent dealership that is based in Eastleigh. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews4.5 out of 5 stars — Rated Excellent
Excellent
5
Very Good
0
Average
1
Poor
0
Terrible
0

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Contact Information

Address

The Small Car Company
Botley Road
Horton Heath
Eastleigh
Hampshire
SO50 7DN

Get in touch

http://www.the-smallcarco.co.uk

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

83%
Would recommend this dealer to family and friends
83%
Thought the dealer was knowledgeable and helpful
83%
Thought issues were resolved quickly and easily
33%
Percent of reviews responded to by this dealer

Additional Information About The Small Car Company

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Directors: XXXXXXXXXX
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