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Bought a VW Golf for my daughter Nov 2020 from Mike at Small Car Company, which from previous experiences of buying cars at other dealers was an absolute pleasure. Not only the buying process but the after sales was unreal. We found that the car had a small coolant leak after driving for 2 days, made one phone call and was advised to drop car off when suitable for me for them to look at. Picked the car up with this issue repaired and was advised that they had replaced the Cam belt as well as it was not 100% this was all at no cost to myself.
I agreed a deal with Andy at the Small Car Company over the phone having only seen photos of it on the internet. I had been looking for a particular car for some time and their price was, without a doubt, the best I could find nationally. The car was every bit as good as it had been described. I was not disappointed! I have had the car a few weeks now and it has performed faultlessly Mike picked me up at the railway station when I went to collect the car making the process very easy. Both Andy and Mike were very friendly and a pleasure to deal with. I could not be more happy with the car and the service I received. A great company to deal with - Highly recommended.
Ive just returned home driving my Toyota Yaris (now called Mazie - end of her number plate MZT) from The Small Car Company Southampton back to Devon. Before meeting the team, their service was explanatory. I needed data to corroborate the authenticity and history of the vehicle and they sent me photos. The car was MOTd and Serviced, with particular attention to the advisories that appeared on the previous MOT. Unlike other Car Sales places, there is no hard sell and pressure. Its a friendly team, with Mike and Rob in particular making the experience less pressured and more enjoyable. I felt I could ask them anything about the vehicle, which at other branches (as a woman) I would have felt embarrassed to do. They could identify my motoring needs, ie: no sales patter about colour and trim of the vehicle, more safety, maintenance and parts. Given that I faced a long drive back with no internet connection, Mike offered the opportunity to tax the vehicle via their internet site, Making Mazie good to go.. She drove like a dream back to the Southwest, light PAS handling, Stop-start technology, and feeling of a chunky wellbuilt cabin, with the reassurance of Toyota reliability and safety. Thank you SMC, hope you open a branch in Devon soon. I like your approach. No pressure.
The Small Car Company is a great place to buy cars from. I recently bought a little black Peugeot 206cc from them, and the Sales Service was amazing. Very professional, prompt , lovely people. The after sales service was excellent when my convertible roof had a little problem, and was promptly fixed. would happily recommend this lovely place to buy a car from.
The Small Car Company is a good car company to buy from By Bill S 2 Days ago Recently bought a Car (VW EOS)from this garage, and can say that from the test drive through to collection both my self & my wife were treated well .and we would have no hesitation in going back to them or recommending them to others .we are really pleased with the car. Thank you ,Bill & Joy
Really terrible customer service, owner of business doesn't know how to conduct himself in front of customers, and lost out on an easy sell because of his over-entitled attitude. Needs to remember that he isn't doing customers a favour by simply selling a car - that's your chosen line of business.
Mike Robinson from The Small Car Company in response to It's not difficult to just be polite
Hi Lucy I'm sorry that you feel this way, but since last Thursday we had problems with all our phones lines and our internet. When you came to the garage on Saturday, I had been on the phone for nearly 3 hours trying to resolve the problem. I overheard part of the conversation that you were having with our salesman, and I stated that you would not find another car as low mileage as ours at the same price. I expressed that the VW Fox that you were looking at was the best value for money car on the internet, whilst being put on hold by our internet provider. I know that you were disappointed that I was not able to offer any further discount on the car and that I felt that the 11 months Mot was acceptable for the price of the car. I am sorry that you felt you received poor customer service, but I believe you review is based on the fact you couldn't get the deal you wanted and not just the way you were spoken to. It's a shame you feel this way, you missed out on a really nice car.
Brilliant service! I bought a BMW in September and I am really pleased with it. The car was in great condition and up to now I have had no issues at all. The car is very good value for money and I would happily recommend this dealership to anyone.
I am super happy with my Peugeot 207 from here. I have had no issues with it so far and I bought it in August. The dealers were really knowledgeable and helpful and really friendly and the car was absolutely pristine when I received it. I would say its very good value for money and of course I would recommend this dealership to anyone.
Very good experience with The Small Car Company. I purchased a Ford Fiesta in July and I am very happy with it! It was in perfect condition and I have only had one small issue but it was covered by ford as the car was only a year old so it was fine! I am really happy with the car and the service and I would recommend this dealership to my family and friends.
I highly recommend this great Small Car Company to absolutely anyone! The owner Mike is the most genuine car salesman I have ever come across. I am extremely pleased with the customer service that I received from Mike and his team. I love my new Skoda which was being sold at a very competative price and I got a very fair price for part exchange for my old Kia. I was a bit skeptical about the 3 bad reviews I read online at first - in between the really positive ones - but once I looked into it more and read the reviews thoroughly I quickly realised that I could in fact trust this garage. Having then met Mike I knew that my instinct had been spot on. (ps. there is absolutely no parking charge issue at this garage!) Mike and his small team at the Small Car Company get my thumbs up and this will be the first garage I will look at when I come to replace my Skoda in a few years!!
Mike robinson from The Small Car Company in response to Sharon Petersen
Thank you Sharon. I'm pleased that you were happy with our service and the car!
The Small Car Company is an Independent dealership that is based in Eastleigh. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
The Small Car Company
Unit 6 Botley Road
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