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Bought Galaxy and had it delivered 2 weeks ago what a mistake Car has been in repair workshop for over a week with a massive oil leak between gearbox and engine going to cost a fortune to repair You just cannot get in touch with this dealership - email addresses dont work and neither does the contact form My personal advice is steer clear and go elsewhere
I’d been looking for a car for a while and came across there advert for a Toyota avensis so I rang and they described it over the phone for me as I was a 2 hour drive away from there the car was exactly as described when I got there they handed me the keys and left me to look round the car with no hassle or fuss I had to find Jaffer to take me on a test drive there was no pressure on the test drive and I had a long test drive and then I was left to think about it and look round again I had to find him again to buy the car it makes a change to deal with a decent honest garage and they can’t do enough for you you can see why there highly rated and nice people to deal with you won’t be disappointed the car is amazing many thanks
All the information required about my new car clearly explained and I am happy about the car and service I have been provided by the staff member Adeel was excellent. I would recommend to friends and family members to make their purchase from this company.
I was highly impressed about Raz professional approach to business. In fact he is on top of his job
Reviewer has confirmed their email address
Raz was very professional and patient. In fact am highly impressed about her customer service
Asked to view a car, told it would be available to view from the next day at 1:30pm. Car wasn’t even within an hours drive of the dealership when we arrived, albeit late at 2:15pm. No one helped or spoke to us, definitely don’t agree with reviews on here their customer service is diabolical.
jaffer mohammad from Top Gear Stoke in response to Awful Business.
Here is what actually happened - You called to view a car. I myself told you the car is in Wolverhampton but I can get a driver to run it to Stoke straight away if you are definitely going to come to which you said yes. You us a time and the car arrived 30 mins before the time you told us so I thought ill send it for MOT as they had a slot open because the MOT was very short. When you arrived my colleague came out to you, told you straight away we have sent it for an MOT because it was really low and it will be 10-15 mins from completion if you don't mind waiting. Thats it, to that you had such a stroppy attitude and walked off like royalty. We paid a driver to bring it back on an urgent basis because you were coming, we got an MOT done on it because you were coming to see it and for the sake of 10-15 minutes this was the attitude we got and on top of that this lovely review which is far from the truth. I always put myself in the customers shoes and think to myself, is this how I would have reacted if I was told the car is at MOT and will be back in 10-15 mins. Never, because its only a good thing that was being done to it.
Connor Nixon in response to Awful Business.
The ‘business owner’ is a total liar. Not once were we informed of anything to do with an MOT, instead we were told ‘yeah it isn’t here yet’ and then we were explicitly told by your staff that the car was still on its way from Wolverhampton. Good excuse you’ve made up, only took you a month or two to come up with it.
I bought a mark 5 Mondeo off Top Gear Stoke ltd and it was sold without the cover for the door lock. I was promised that this would be ordered and sent straight to my address and that they were easy to get hold of. Nearly 2 weeks later I am still waiting and after messaging them I have been ignored. There are quite a lot of chips in the paintwork and some minor scratches. The car was put through an MOT on the day that it was brought to me but it was brought to me with a headlight bulb out and the coolant level was well below the "min" line which to me states that the MOT was not a ligitimate MOT test carried out. The material on the back seats where the isofox is, is all pulled out and the car arrived in a scruffy mess, it needed a good valet. That is what I got for £5,800... Cheers Top Gear Stoke 👍
Having been anxious about buying a car online during the Covid restrictions I can honestly say that Top Gear Stoke made the whole process very easy. Jaffer answered every question I had and arranged to send me a video of the car taking time pointing everything out . He explained that the car could be delivered to my home address -with no obligation to purchase if the car was not to our liking on delivery -with just the petrol cost to cover . My partner has Parkinson’s & we have recently got a dog so needed an automatic car and a SUV or estate with a large boot . The car we bought is ideal -very comfortable and a good size. Jaffer arranged a part ex with my car and the driver that came with the new car was lovely & explained everything to us -went through all the controls & explained what we needed to do to sort out the new registration and helped to put our private plate on retention in readiness to put on the new car . After parting with my car I realised I had left a pair of glasses & my favourite cd in the car .! Following a phone message to Jaffer he kindly checked and retrieved these for me and has agreed to send them on to me . That’s what I call excellent service! I wouldn’t hesitate to recommend this garage to anyone who is anxious like we were about buying from them . First class car and customer service.
Reviewer has confirmed their email address
Do not buy from them... they sold me a car with a problem and under warranty they kept me with no car 6 months... and after 6 months they start telling me it was my fault and they can cover my warranty even when i spoke with the mechanic who suppose to repair the car and he said clearly is not my fault, they want to give me the car back faulty and telling me the car is OK.. it is a family business and Jaffer's dad is a bad man as in his attitude ... i finish exchanging the old car with another car plus I've had to give extra money from my pocket even if I've stood 6 months with no car.. bad company...
Reviewer has confirmed their email address
Bought the car blind, had it delivered at a small charge. Received it on Thursday. Gave it a total clean sorted a couple issues but its outstanding. Many thanks
Reviewer has confirmed their email address
Top Gear Stoke is an Independent dealership that is based in Stoke-on-Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Top Gear Stoke
Pitt Street East
Stoke-on-Trent
Stoke-on-Trent
ST6 2EL
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