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21 reviews from our car dealer reviews community
Leave a review for Touchwood Motors
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21 reviews from our car dealer reviews community

Leave a review for Touchwood Motors
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"Great Experience, highly recommended!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From First communications, everything went really well. Responded very quickly to emails, was accommodating with times for viewing as we were 60 miles away, very friendly and not pushy at all. Upon arrival showed us the car and was happy for us to look around on our own with no hard sale pressures. Car was exactly as described and have come home very happy, thanks again 😁

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"Buy at your peril! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Read this BEFORE you think about buying from Touchwood Motors! Touchwood Motors is a small single person business who sells sub standard cars from a small backstreet plot on a view by appointment basis. The owner who calls himself Adam (NOT his real name) sold my daughter a Mazda CX-5 with numerous faults. Within weeks of driving it away it developed serious mechanical issues. It was taken to a nearby garage who carried out a cursory inspection, confirmed the head gasket had failed and even condemned the brakes which were seized. Touchwood after weeks of discussions finally recovered the vehicle, held it for several weeks and returned it in a condition which made it even more unsafe to drive. A further inspection and data check by two independent garages revealed that 3 of the ABS sensors were faulty, a major turbo oil feed pipe had been badly repaired with plastic metal, the cabin was filling with exhaust fumes, water was leaking from the turbo gate area and there was a serious issue with the steering. We therefore rejected the car on the grounds that it was unroadworthy, not fit for purpose and actually unsafe. Despite this Adam (NOT his real name) refused to accept the rejection and only after EIGHT months of emails, calls, and finally an interjection by the finance company legal team did we manage to get part of the monies which we had paid for the car. So, in a nutshell I would very strongly advise you AVOID Touchwood Motors at all costs. He sells cars which may not be mechanically sound and in fact could be very dangerous. He then denies all responsibility and will do everything he can to delay and frustrate a legal rejection of the car. I strongly “suspect” he simply buys cars from an auction, gives them a clean and then sells them in any condition and without any credible mechanical inspection without a conscience, in this case to a single mother with small children. Touchwood motors in my opinion epitomises and actually confirms the stereotypical view of a backstreet car dealer who’s only intention is to make money from selling substandard cars.

Kirsty in response to Buy at your peril!

Similar experience but car lasted 12 months after boight it. Engine management, failed DPF errors on EPU £5,500 After inspection have been told that I’m lucky my family weren’t killed in the death trap !!!!! Bought this car Jan 2021 Just scrapped for £450 Conman should be closed down !

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"Happy with the sale"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car was sold as described, have had a few issues with the mechanics of the car so I would recommend taking out the Warranty but I'd recommend Warranty for anything expensive like a car. I would say general wear and tear of the vehicle so nothing to do with the Dealership. Swift sale and happy with the family car I bought.

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"shocking place"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car from this dealer in august 2019 the car looked fine but when got it home and looked over there was loads wrong with it so far cost us about 2500 to put right. The customer service is absolutely shocking as the salesman was so rude and arrogant and the workshop they so called repair things is full of cowboys. So if anyone is thinking about buying a car or having any work done from this company PLEASE THINK AGAIN!!!!!!!

"Happy with my new car."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything was nice and professional with this dealer. I am happy with my new car!

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"Great service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just bought a Honda Civic from Touchwood Motors. The dealer was direct, honest and straight to the point. I got the car I wanted and he got his money. We had an honest discussion about the imperfections of the car and I managed to barter down the price a bit.

"GREAT CAR"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Long journey from Lancashire to view car, but well worth the trip. Car was as described, top of the range Peugeot 3008 2-0 Exclusive, during the 220 mile drive home the drive was faultless. Great service from Touchwood Motors got collected from railway station when collecting car. Would recommend to friends and family.

"fully recommended to friends and family"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First time using this car sales , got to say very impressed with the service from touchwood. Would recommend to family and friends

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"as it should be "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

everything went as it should of done, nice and smoothly. everything that said was going to be done was done. all was sorted and ready to drive away with out new car.

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"easy transaction"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a very good reliable car. top level the team, they are very polite, friendly, and professional and would recommend them. Thanks

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Dealership Information

Touchwood Motors is an Independent dealership that is based in Birmingham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
21 reviews3.9 out of 5 stars — Rated Very Good
Excellent
14
Very Good
2
Average
1
Poor
0
Terrible
4

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  • Contact Information

    Address

    Touchwood Motors
    Washwood Heath Road
    Birmingham
    West Midlands
    B8 2NL

    Get in touch

    07540 735646
    http://www.touchwoodmotors.co.uk

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    71%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Touchwood Motors

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
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