The salesmen at Trade Centre Wales are cheeky and so am I, it’s all for a laugh, they don’t push you on any car, they push to sell A car.. they sell hundreds of cars weekly! The interest rates are above average in my eyes, it’s sold as seen.. so check the car over and get the warranty that covers all of the mechanics They took my car for above what it was worth! And I mean well above! I can not fault the whole team! Their process is the most efficient way to get cars sold!! And to get to the next customer. Time is money vice Versa! I’m very pleased with my buy! Highly reccomended! Just check over your car! I’m someone that gets excited with things I want! Just take someone with you to take the heat of the salesman tactics while you do your thing.

The sale of the vehicle was no problem at all went smoothly, unfortunately on the drive home the problems started. Unlike many I DID have enough fuel to get to the tesco garage up the road, unfortunately on the way there the car was pulling to the left. Upon checking the service book the next day I realised the vehicle was due a service in the next couple of weeks, not in several thousand miles as informed, considering the car was priced at £6999 I was disappointed to say the least. I decided to get it serviced by my usual mechanic and to get tracking looked at while I was there. During the service the mechanic found several faults and said he had NEVER seen so much corrosion underneath a vehicle of that age. So I contacted them and took car back for inspection to be informed it was mostly fine (the pulling to the left didn't exist and was just road camber apparently, subsequent tracking found it to be miles out) and to take it back to Kia under warranty for 3 issues. Kia were great and did the one thing under warranty, replaced a bulb that was one of the other problems and diagnosed the other as battery wasn't charged enough. However they looked at the corrosion and told me to take vehicle back to TCW as it was completely unacceptable. TCW are now refusing to take the vehicle back and refusing to pay for an independent report unless it's done by someone they have chosen local to them. I am now being forced to go to the finance company and credit card to seek a resolution. TCW customer service has been disgraceful at best. Please please please don't buy from them, since this problem several people I know have said they have had similar problems with poor quality vehicles and had to fight tooth and nail to get things sorted. This was nearly 3 years ago, I did manage to reject the vehicle eventually, but it did inspire me to start a facebook page and group about them as it was difficult to leave a genuine review at the time, trustpilot is 95% fake reviews.

Well trade centre Wales , what can I say .   I walked through the door at the Cardiff north branch . I was approached by a salesman , nice guy ( I have not got any bad words to say about him ) I told him the situation regarding my car , that I had a settlement figure but as I was 2 thirds the way through my agreement I would like to part ex it in for a newer vehicle . They were more than happy to help me . I explained that I also had another car which I would be willing to part ex . This meaning I would part ex both of my cars for something which was more suitable for my family . We walked around the premises and saw a lovely BMW z1. We applied for finance and sadly due to my credit rating was not able to get it . But I was assured that I could pick another car for 7k. Myself and my partner strolled around the site looking at cars that would not only be suitable for our family but also suitable to tow our caravan . The salesman ( a different one this time ) told us to look and let him know if we need details . We picked out a few cars , Peugeot 208 2013 and a ford focus zetec 2012 to name a couple . The salesman assured us that the Ford focus would be everything we need and it was low miles , long mot etc . We chose the Ford focus .  On the drive home we heard a loud bang ( we thought we had run over a bottle ) we carried on as normal . Now this is where the nightmare really begins . As we were driving an error dash came up on both of the car computer screens along with a alarm . Stating that the bonnet is open . We pulled over . Opened it and shut it just to make sure . We got home and went up to bed . To be rudely awaken by the car alarm . This went off countless times throughout the night at random intervals/throughout the day . And the bonnet open error message still appeared when I was driving . I phoned them to make an appointment for them to fix the problems. I stated that I need a car for work and if I was to put it in for repair then I would need a replacement for the duration . I was told no . So I made arrangements with work to accommodate this . Then as I was driving the next day I heard a lock knocking and rattling noise that was coming from the steering column/rack . I phoned them straight away and told them the problem and I wanted to return the car . Only to be coheresed into letting them book the car in for repair. I was paying a lot of money for this car and was not comfortable driving it.  Especially with my children in it . I must mention this was all within 9 days of having the car. I had enough! I phoned trade centre Wales and explained I would be returning the car . Again they said they would repair it ,i really was not happy with this as i know i have 30 days to return faulty goods. I went to my finance company and filed for a rejection of vehicle . This was all sorted out and they said I had to drive to the neath branch . I took the day off work as I live an hour and a half drive away and Intended to get another vehicle after I returned the vehicle . I thought this was considerate of myself . They sold me a broken car and i still wanted to deal with them . Most people would have ran for the hills ! I was told I had to meet "brett" in collections at 10am . I phoned trade centre Wales to explain that I might be running a bit late . They had no idea I was going there . I walked into trade centre Wales in neath . Instantly swarmed by salesmen . Once I told them the reason I was there they backed off . I explained I had to meet brett . Guess what ?! Brett was on HOLIDAY for another week . ! They showed me to a room where I met "elliot" very professional and great manners. I signed the paper and gave him the service docs and all keys . I asked elliot if I could go look for another car . He explained that I would now be treated as a new customer . Which I was a bit wary as now I don't have any part exes or deposit for a different vehicle . So at this point trade centre Wales had 3 cars from me . A Toyota auris,  hyundai coupe siii and a ford focus which I had to return as it was Broken .  So myself and my partner started to look around . We found a vauxhall mokka and a Honda civic . Both in my price range . I was happy with these vehicles. And the salesmen went and got the keys for us to have a look. As we were looking at the first vehicle . The salesman informed us that he was told by his general manager that they were not allowed to sell me any cars . I explained that they had 3 cars from me and I wanted another one . He went to "double check " with his general manager . Upon returning he just reiterated that they won't sell us a vehicle and with us not being able to do anything there.  We had to leave . Myself and my partner were stranded 50 miles away from home . We are so lucky that we have family who came to collect us. So in summary they took 3 cars from me and I left with nothing . I was not able to get a car from anywhere as it looked bad on my credit file ( which was already bad I admit ) . With no car and no transport I had to phone work to inform them that I cannot travel for work for at least 2 weeks until I get another vehicle sorted. My father in law kindly borrowed me his car on his days off so that I could get some work done at least . I looked at the contracts of the Ford focus car and noticed that there was no part ex value or deposit value . Which I found weird as I definitely put 2 of my cars into them . If you want my opinion stay far away from trade centre Wales.  If anybody else have had the same experience or any advice to give . Then please contact myself . Kylewchef@gmail.com I now have a car but I still feel like I have been had by these con artists. I cannot express how I feel and I hope this review helps other potential customers.