Where do I start, I saw an ad on autotrader for a Mercedes A class, AMG LINE premium. Ticked every box I wanted and I immediately enquired with the garage, response to my enquiry was swift and polite and Nick was really easy to deal with and was very accommodating. I made him aware I was travelling 5 hours on the train to come see the car and to alleviate my worries he sent me a further video of the car as I asked to see any imperfections and the car close up. I wanted to make sure the journey was worth it so was naturally cautious. Video sent and all looked great, infact a little too good be true. The car was serviced for me and I was told that 3 new tires had been put on as a courtesy for the long journey and the price I was paying for the car I’d be expecting top quality. At this point Nick was a hero in my eyes, what a top bloke. I hopped on the train and a few connections later got to Cardiff and arrived at the garage after a quick taxi from the station. Immediately greeted by Nick who was expecting me, he opened the car and pulled it into the light so I could have a good look, and this is where the problems started. The vehicle had done just over 45,000 miles, so let’s be honest it’s going to have imperfections. A few small scratches and chips in the paintwork and I began to become dubious about the quality of the car, a few too many for my liking. The front bumper and paintwork were speckled with chips which was fairly noticeable. Next to the grill was a large mark, possibly the remnants of a bird, or a BIG fly? Regardless, very odd that this wasn’t noticed and hadn’t been cleaned as it looked like damage. Anyway, I get in the car to check the interior after deciding the exterior was distinctly average and by this point I was being fairly thorough with my checks. I sit in the passenger seat, and within seconds I notice a chip in the windscreen, and a cigarette burn in the drivers seat. Astonished I point them both out and to my amazement “they weren’t noticed” by neither Nick or the MOT’ing garage (Apparently) A further check of the windscreen showed multiple chips in the glass, yes these can be filled but the main chip/crack would need replacing in my opinion. Onto the alloys.. 3 out of the 4 were scuffed which I accept, again this is likely in a 4 year old car. The 4th alloy? No scuffs.. weird. Oh wait, I’ve looked closer and it’s been repaired.. BADLY. The scratches had clearly been cut/sanded out and repainted. Ultimately, this alloy looked garbage. Nick, then says in standard salesman lingo “well let’s see if we can do anything on the price” - No thanks, car not as described, imperfections far exceeding expectations. To make things worse, I then reviewed the videos that had been sent of the vehicle, and despite Nick stating that he hadn’t seen the chip in the windscreen or the cigarette hole in the drivers seat, somehow these were “missed” or tactically left out of the videos I was sent. Finally, Nick eventually pushed to taking £600 off the vehicle, however this wouldn’t cover the cost of the repairs / replacements etc to get the vehicle up-to standard. In conclusion, I’d be VERY wary of dealing with this company and Nick. I believe that to achieve a sale he was dishonest, and attempted to pull the wool over my eyes. He had no care for my journey to view the vehicle, which then led to another 7 hour trip to get home and more financial outlay. Also, Nick has stated via txt that he will reply to this review and refute what I have said. I did say I wasn’t going to be overly critical and I think this is a fair review. I’ve slept on the day and the incident and this is my true reflection. I also have images of the imperfections if the argument comes to that.. Disgruntled but an expensive and time consuming lesson learnt.

I travelled from Scotland to pick up my Mini Cooper and what great service from start to finish. Phone communication was brilliant and helpful advice for my journey home from Nigel. Would definitely recommend