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14 reviews from our car dealer reviews community
Leave a review for Transauto
Leave a review

14 reviews from our car dealer reviews community

Leave a review for Transauto
Leave a review
"Terrible attitude and customer service"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Alistair seems to be in the wrong job because if I was as rude and miserable as him, I would take a look at myself and make some drastic changes. Turned up to purchase a vehicle and he could hardly speak to us let alone show us the car and try to do his job which was to sell it to us. Bought a car earlier this year from a different dealer and the contrast in professionalism, service and basic pleasantries cannot even begin to be compared. Only one key for vehicle and when asked if the price could be reduced to reflect this Alistair picked up the phone and ( perhaps not) spoke to his manager who unsurprisingly said ‘No’ Don’t give them your time or money as they really don’t deserve it.

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"Purchased two vehicles"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My husband and I are very satisfied customers of TransAuto, Reading. Having today purchased two high spec vehicles from Phil, We can honestly say that we have had terrific service. From the moment of meeting, test drive, sales service and collection we have been most impressed. Nothing was too much trouble, communication was excellent and the cars were in immaculate order. Fully fuelled, with MOT, 6mth warranty ready for collection. We would genuinely and very confidently recommend Phil and his team. Thank you very much. S and K from Wiltshire.

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"5 Star Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased 2017 Ford Galaxy from Transauto. Phil arranged finance. Car was as described. Very helpful team and the transaction was done at complete ease and no pressure. I am very satisfied with my vehicle purchase. I was pleased to see all Covid 19 measures in place. My car was sanitised too. I was offered a mask free at the dealership too. These guys are very professional.

"Poor car service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Transauto ruined my Alfa Romeo due to part service. I asked the men if changed the engine oil he said yes but not any new oil in after a week the engine starting making a lot of noise when I take the car to another garage they told me there was not enough engine oil and also the gear box was empty which make it hard to change the gear until the gearbox blow up. I don't recommend if you are doing service there. Not trusted garage...

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+0 Found this review helpful

Alistair Searle from Transauto in response to Poor car service

Must have reviewed the incorrect Garage , as we have never seen this vehicle in our workshop! If we can assist in any way please advise. Alistair Service Manager

"A breath of fresh air!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a well looked after VW Golf for around £3,000 from Transauto - a great deal, including 6 months warranty. A few things went wrong - the kind of things that can't be foreseen. Drivers door Central locking module - around £200 + labour. Unusual VW NOX Sensor around £300 + labour. Missing locking nuts. All replaced without a fuss or any indication they were unhappy. Clearly didn't make money on that car but they honoured their commitment - no trying to wriggle out. 5 star attitude and I would recommend them to anyone.

"Terrible dealer "
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very poor experience with this dealer transauto and their representative...... After agreeing a purchase of a car he renaged on the deal and sold to someone else this after I paid for a hpi check arranged finance and insurance which as we all know is time consuming and expensive. Probably because we didn't use his services very unprofessional and small minded We won't be using Transauto again.

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Phil Hunt from Transauto in response to Terrible dealer

Very unreasonable review. The customer was asked for a holding deposit to enable the vehicle to be removed from the market. Also name and address details were requested for invoicing,order form and contract. This did not happen. I cannot comprehend how a deal has been reneged on prior to being agreed and confirmed. Customers can and do change their minds at any point prior to purchase. The assumption regarding the reason being for not using our services is also unfounded and incorrect! !

"Top service and very professional"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased VW Golf and part exchanged my car. Very professional and efficient service, gave me a better deal than I was offered from VW. The car was described accurately and got me a great finance package. Highly recommend Transauto.

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"purchased a range rover from Transauto"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cannot thank Phil at Transauto enough, he assisted my purchased and was very patient and helpful. He paid top price for my part exchange and got me a great finance deal. The car was serviced and accurately described, he helped me get a spare key. He answered all my questions and was very knowledgeable.

"Really bad experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Jaguar X-Type from Transauto 8 months ago. When I bought it they told me that the car was in a great condition. After 8 months I had to take 4 times the car to repair with different problems, in the last one the car was out of guarantee and they told me that they weren’t able to solve the problem, but they charge me 45 GPBs for nothing. Also with me they have been very rude. Really nice at the time of buying the car but once you have paid they don’t care. Be careful before buying a car there or bring it to repair.

Staff from Transauto in response to Really bad experience

Victor. This was a high mileage part exchange vehicle at a low price! We honoured your 6 months warranty and you were happy .Your warranty has now expired and we cannot be expected to continue to repair your vehicle without charge. We diagnosed the fault and you decided not to accept our quote. A most unfair and unjust review . If you wish to reconsider we are always willing to help and assist. Best regards Alistair.

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"Poor after care"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had quite a few issues with my car from Transauto. I have called them about it but they just keep fobbing me off. The car had not been valeted and was filthy on the outside. I think the service was sub standard. I would not recommend.

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+1 Found this review helpful

Staff from Transauto in response to Poor after care

Sorry to learn that the exterior of your vehicle was not valleted . Please book in with us for a full complementary Valet . Best regards Alistair.

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Dealership Information

Transauto is an Independent dealership that is based in Reading. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews3.7 out of 5 stars — Rated Very Good
Excellent
9
Very Good
0
Average
2
Poor
1
Terrible
2

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  • Contact Information

    Address

    Transauto
    21 Deacon Way
    Reading
    RG30 6AZ

    Get in touch

    0118 957 4549
    http://www.transauto.co.uk

    Opening times
    Mon 08:00 - 18:00
    Tue 08:00 - 18:00
    Wed 08:00 - 18:00
    Thu 08:00 - 18:00
    Fri 08:00 - 18:00
    Sat 08:00 - 17:00
    Sun 10:00 - 14:00

    Dealership Statistics

    64%
    Would recommend this dealer to family and friends
    28%
    Percent of reviews responded to by this dealer

    Additional Information About Transauto

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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