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I have taken my van to trustford annually for service and mot for 3 years. On my last visit, I pointed out the things that I knew would stop the van from passing its mot, hoping that they would do the obvious work before doing the mot. My van also had a crack in the corner of the windscreen, but they would not allow autoglass onto their premises to repair it, so I had to settle up for the work they had already done. I had to settle up my bill so far, before they would release my van for me to drive illegally to Autoglass for a new windscreen. They are now claiming that my payment was never received, but they would not have released my van if that was the case. I will not use their service department again.
Please reconsider to do ANY BUSINESS AT ALL with TrustFord in general. If something goes wrong they just keep you waiting and waiting without any proof of their intention to correct what goes wrong. Please read all the reviews before you even think of visiting or engaging with them. Also, if you do, please make sure you have the proper legal cover in case you need to get things done!!!!!
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I wouldn'r recommend anyone to this company, mis-sold and lied to just to get the sale and the aftersales care!! What aftersales care you can't get hold of anyone. AVOID if i could leave zero stars i would. sounds like i'm not the only one who feels like this.
Terrible customer service. Brought a used car end of December 2022 was told it would be ready for collection 3rd Jan. Car not ready to collect until 4th Feb! Unable to provide us with full paperwork. Drove the car for 2.5weeks before it broke down. Car spent a further 3 weeks in garage while (don't)TrustFord Epsom dragged their feet.
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Went in to have abs codes removed and tyre sensors done already replaced abs sensor with another garage but said it was a faulty part like they told me last time and had to have it repaired again charged me double what i paid last year for exactly the same thing on the other wheel complete liars and rip off merchants would never go back again as disgusting service and behaviour going to make a complaint to head office about them ripping off people with their lies
Don't take you van to them it come out worsted then it went in they make out that rats have caused a problem and you have to pay for it they are full ot shit
Appalling customer service. I called up as I was interested in purchasing a Ford Puma. Upon arrival I was ignored by the salesman that I had organised the meeting with. When he did acknowledge me I was shown a dirty, used car full of rubbish which I assume was his. When I said to him that it was unprofessional, twice, I was ignored both times. I asked if there were any other cars available, and I was again ignored. I asked for test drive and the salesman advised me I would need to make an appointment - which.I had and was the entire reason I was there in the first place. The only questions the disappointing salesman asked me were: 'What car do you want?' and 'Where are you from?'. No attempt to engage with the customer or make them feel at ease. I emailed Ford as per their request regarding this experience at their request and two weeks later I still have not heard any reply or even an acknowledgement on their part. Would not recommend.
Reviewer has confirmed their email address
I have had the most terrible experience with Ford at Epsom in the last few weeks. They do not do the work properly and charge you for it. You take your vehicle in a good condition and it comes back ruined. The customer service aren’t always the best. Be careful if you ever take your vehicle to get fixed at trust Ford epsom
Reviewer has confirmed their email address
Hi all, I have found a Kia Niro from this trader. It was looking amazing in pictures and good year 2020. Due to corona the dealer asked me to pay the car in full before making an appointment to view, also told me over the phone car is in great condition no scratches or rips. After I’ve made the payment I’ve also did insurance and head to the dealer that was 50 miles away. When I got there I’ve seen a scratch on the back door/wing near wheel arch on passenger side. After that I did a deep inspection, the car is accident repaired not declared. All round marks of polish, front bumper not aligned. When I’ve asked the dealer why he did lied about the car he said he was not aware of these issues because he got over 300 cars for sale. I’ve wasted a day, £30 travel, £25 insurance cancellations and don’t know how log I’ll be waiting for refund of £17535. Be careful! Get a professional to inspect cars when buy from them. They repair accident cars and sale cars as accident free.
Reviewer has confirmed their email address
I bought a used car from a ford trust in epson, I have lodged two complaints. The windshield in the car has a lot of "pitting" Manager Sam from Ford Trust in Epson made a appoitment after 2 months and the glass specialist said that he did not see a problem. Ford will not repair, not replace the glass.I stayed and the windshield, which is not clearly visible, is not clear is broken. The Ford Trust from Epson says it's not bad !!! I can drive with this problem ! And I am asking if the Ford Trust from Epson should sell me a car with windshield has a lot of pitting ? FordStore Epsom Tel: 01372804000 ??? At the end of this case, the sales manager Mrs. Kiran Dattani called me and informed me that they did everything....and why I leave negative feedback. when I asked what they did, he replied that they did clean the glass (nothing helped) because the front window has pitting. but that's okay, because their expert said everything was ok, he didn't even want me to send him pictures of this windshield...they have opinions and nothing else matters ! So they helped me, now I have to replace the windshield at my expense, trust Ford does not think to do anything about this.
Reviewer has confirmed their email address
TrustFord Epsom Car and Transit Centre is an Franchise dealership that is based in Epsom. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
TrustFord Epsom Car and Transit Centre
Longmead Business Centre Blenheim Road
Epsom
Surrey
KT19 9NW
0344 858 0211
https://www.trustford.co.uk/locations/1892/epsom/
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