Sold my car to usedcar123 and I was very happy with the service. Good price and fast service. Would use again.

Having bought a car from used car 123, 2 years ago had no problems at all so when we decided to change the car again we went back, found a car we liked and agreed a deal . The after sales could do with improving, I was given the wrong mileage when I rang up to give to the finance company which caused some issues once that was sorted we collected the car which hadn't been valeted which was agreed at the point of sale, on the way home the brakes where horrendous I had to brake hard which caused vibration and the car to veer to the left, quite scary at 50 mph and my children in the car. Also a knocking noise on the rear. To be fair I called the garage back and was asked to return it and the faults would be corrected, new front discs and pads and two rear shock absorbers later at the dealers cost the car is back with me but still knocking from the rear. All in all the cars are cheap and not brand new but need checking over before they leave site. Unfortunately used car 123 won't be on top of my list when we change the car again but thanks for the swift and prompt repairs at your cost.

Please save your money and avoid buying from Used Car 123. They're very friendly when they first meet you and when they're trying to get your money. Once the sale has been made though they're unhelpful and arrogant. Very shady practices. Go somewhere reputable and avoid this dealership.

Terrible experience. These people are dishonest. Very arrogant people who think they are above any level of customer service. They must censor their reviews on other sites as the independent ones like google are full of negatives. They sold me a car for £7000.00 cash, a BMW Z4 VRM YD56WUP (for ref of the poor guy who buys it again). I pointed out a knocking sound to the rear of the vehicle prior to purchase and bought the car on the proviso that this knocking was sorted. On collection of the vehicle I was given receipts for work carried out by their garage and told the knocking was sorted by the fitting of a front suspension arm. I was also told I had a warranty that could be used at any VAT reg garage in the country. When I got the vehicle home the knocking was still present. When I rang them back they denied there was anything wrong with the vehicle and said it was a perfect example of a 10 year old car. Due to having already wasted time driving to view / purchase the vehicle and bought tax on it i decided to investigate the knocking myself and had an independent mechanic look for the issue. Within 30 seconds of hearing the noise he hypothesised the rear differential and confirmed this putting the vehicle on the ramps. He showed me the knocking coming from the unit which was a £2k job to replace. They will have known about this when they sold me it (as this mechanic knew so quickly) and hoped I would be fobbed off leaving me to foot the bill when the car inevitably lost all drive. When I asked them to find the fix of this at my local garage they refused and offered me a refund instead, knowing full well that this would leave me well out of pocket, not to mention cause me a massive waste of time in taking it back / roping a mate into coming down with me. They refused to fix it and left me no choice but to return it for a full refund. In addition when the mechanic investigated the diff issue I asked him to comment on the work they had apparently done as billed to themselves (in the invoices given to me on collection). Some of this work had not been done; for example a brake pipe which was apparently replaced at a parts and labour costs of over £100 was clearly not a new part at all but an old corroded one with copper grease over the top. In addition the tracking was WELL out when checked which it had not been on the test drive. They had clearly managed to mess this up too when doing who knows what to my new car. I have all this evidenced in videos, photos and email conversations. They still to this day maintain there was no issue with the vehicle, something undeniable by the evidence i hold. I hope the next buyer of this car reads this review and gets in touch with me as they are well aware of the bag of spanners they have sold you and are simply trying to palm it off without footing the bill themselves. In addition the levels of arrogance and lack of customer attentiveness after sales is shameful. You write them an email asking for advice / assistance and they give none, dont read the email in full and simply give you the ultimatum of either keep it / bring it back, knowing full well this is going to cost you. They ignore your concerns. Trading standards will be informed about Used Car 123...if anything in this review is false then they have my details...let them sue me!

I was looking for a specific car. I have been looking for about 6 months. I needed an automatic Astra or focus or similar. I asked these guys to find something in my price bracket and call me when they had something suitable. A week later I get a call from Neil at 123 who tells me he has exactly what I am looking for. I arrange to view the car, and it is EXACTLY what I am looking for. I paid a deposit on the car and arranged to collect the car a couple of days later. I collect the car as arranged and it is ready on time, cleaned as I asked and it only took 15 minutes to complete the paperwork. These guys even helped me tax the car AND organised that I could pay monthly for my extended guarantee at interest free payments. I will certainly be back for my next car in a couple of years. THANKS TO THE GUYS AT 123. Do I get a referral cheque for new customers that I send to you? Thanks again.

Thanks used car 123 for a refreshing experience! I bought my car in December but due to a couple of reviews about after sales service, i have waited to review this dealership. I have now covered 4000 miles since purchase with only 1 small issue that was dealt with straight away by JO @ customer care. She did all the dealings with the garage as the alternator developed a fault. Nothing that used car 123 could have known about when i bought it! Happy to recommend them to anyone and on another positive they said they will pay me for referals. Thanks guys!

I bought a Mitsubishi Outlander from Used Car 123 that on picking it up had a leaking radiator and blown turbo. As part of the sale they agreed to refurbish the wheels but on collection they were to a poor standard to the point of not even being removed from the axles to do. It also had its boot tidy missing which was later found in the valet area, The radiator and turbo were done under warranty but when i picked the car back up it had gained an oil leak from the prop shaft into the transfer box, located close to the changed turbo which in my opinion is more than a coincidence. This I was informed wasn't covered by the warranty so I had to get this fixed at my expense, not to mention the numerous times I had to take the car back for faults to be diagnosed has left a very bitter taste to dealing with them in the future. Oh and they ignore your emails when they tell you to email any problems to them like the ones I had experienced. Basically I advise anyone to go elsewhere as soon as they have your money they don't care about after sales.