After phoning Used Cars 123 at midday about a car I wanted to view they informed me it was still for sale and a viewing would be fine. So I set off driving for an hour to get there,on arrival I spoke to one of the salesman about the phone call and the car. I wished to see, "I'll just be a min he said",10 mins later he returns telling "a bit of bad luck on this one, someone else has just test driven it and the turbo has blown" I could elaborate on the whole dodgy story and sequence of events, but I really don't want to waste any more time on such a bunch of dodgy characters, but felt compelled to make everyone aware of how they operate, beware!

Just bought a car from this garage and exported it to Ireland. It was what they said. Cheers

After initially being a little dubious about buying a car so far away and over the phone we took the plunge. The car wasn't quite ready in time due to it failing an MOT, but this was sorted within two days and we drove up to collect the car. The car was what we wanted at a reasonable price. Big thanks to all the sales guys who we met there who made us loads of tea. Gary and Robert

Initially my impression of Used Car 123 was positive, fairly friendly sales guys without the traditional sales patter from other dealerships. I went to look at a Volvo saloon car, which after a test drive I was brought into their offices and presented with the paperwork for the car. It was advertised on their website as a One Previous Owner car - however on reviewing the paperwork it said 3 previous owners!I queried this with the sales guy and he said to me 'this won't be a problem will it?'. I decided to go ahead anyway and put a deposit down of 250 pounds for the car. When I arrived home, my wife and I discussed the car and we decided that it wasn't right for us (running costs too high). I then tried to contact Used Car 123 several times that evening on their out of hours mobile number, and resorted to sending a text explaining I wished to change my mind an could I have a refund of my deposit. They acknowledged the text the following morning 4 minutes after start of trading and suggested they might be willing to transfer the deposit to another vehicle. I asked to see another car they were getting in stock and asked if it would be okay to view it at the weekend with my wife. To which they confirmed that was okay to do so. That weekend we went to view said car and we were suprise to see it had not been valated on the interior and was dirty, with paint mark on the front passenger seat and my wife noticed some of the rear plastic door trim had broken off and looked dangerously sharp. Fair to say we were not impressed! I also noticed the volvo that I had originally said I wanted a refund of my deposit on sitting in the 'Sold' bay of cars and asked the sales guy why that was the case to which he replied 'he didn't know' - odd given he was the one that originally took my deposit! Arriving back home I called Sales Manager at Used Car 123 and asked for a refund of my deposit and that I didn't want to purchase any of their other cars. He responded saying that i needed to email this request in, which i duely did. A few days later i received a response saying they had agreed to cancel the sales order for the Volvo but because I had left a deposit and changed my mind the deposit was forfeited. Bear in mind I had notified them of my decision to change my mind on the car well before they had time to prep it for collection, so their incurred losses were effectively zero. Despite pointing this out to them they seem content in retaining my deposit, which I am entirely unhappy about. I have since seen the car re - advertised on Autotrader as a One Previous Owner car, despite the fact it has three and despite the fact I pointed this out to them on email that I felt their original advertisement for the car was misleading for that reason. A blatant attempt to mislead! It may come as no suprise when I say 'I DO NOT RECOMMEND USED CARS 123'.

I also purchased a used car from the Doncaster branch in February 2016 a ford focus ST for £7100 and have had nothing but problems since day one, a major water leak into the boot for starters. Front suspension bushes also on their way out even though car was MOT'ed 1 day before I picked it up. I have had repairs done to the vehicle which were agreed to be £150 for a cambelt change. Once the job was complete I go to settle the bill only to be advised that there was infact no charge as the Doncaster branch had authorised the work to be carried out in full. When I questioned this to make sure it was 100% correct, I was informed there was no need as it had been stamped by the branch. So I gladly go on my way only 6 days later receive a phone call asking for the payment as one of their employees had made a mistake. Any reputable dealership would have realised it is their own error and not even attempt to charge the customer. But as expected this place will try anything. Still the leak had not been sorted and they are now refusing to take the car back as it supposedly not a major mechanical fault However they do not seem to grasp the new consumer rights law that the vehicle has to be of satisfactory quality/fit for purpose and as described. Clearly having a small pond in the boot of your vehicle is not of satisfactory quality. Unless your a staff member at usedcar123. I have just delt with a individual the operations director Mr Hailes it's only taken almost a month to get a response from someone at the top. And yes you've guessed it he is as unhelpful as the majority of the staff there and now is supposedly "considering" court action against me. Exactly what for I have yet to find out. However I will look forward to my full refund and cannot wait to hand the car back just down to the principle of the matter. If they had of been helpful and not attempted to fight fixing the fault I may of accepted a repair but if they are so reluctant to fix a water leak can you imagine your headgasket goes or cambelt snaps?? avoid this place at all costs. its out of the way for a reason not public transport for miles and I honestly believe they have paid some reviewers on other sites Oh and according to a member of staff they regularly have cars coming back with problems and don't like paying to repair them! Speaks volumes really doesn't it Oh and if usedcar decide to even respond to this review I do have email proof of everything I have stated.

If you are fortunate to buy a car from this dealer that has no issues then well done .On the other hand if you are not than do not expect a positive outcome.This dealer has a typical back street approach to solving problems or not as the case might be. Do not be fooled by the smiley staff who are all to keen to take your money like so many in this industry.I have had to resort to legal action because they handed me back an unsafe car after a so called repair which took weeks to sort and they do not provide a loan car beware.I would rate this company a zero .You would be well advised to have any of their vehicles inspected before you leave a deposit. *************************************************************************REVIEW UPDATED 12.10.15. I am writing in response to USEDCAR123 and there reply to my complaints. Firstly let me make it clear that they have only offered me back my part exchange in order to give me a refund because they have not sold it, probably due to people not wanting to deal with them, and they are only willing to do this if I pay them £300+ for so called preparation costs. They have failed to tell people reading this review that repairs to my car were done using reconditioned parts and not new so that they could claim back the surcharge of £300 even though they claimed of my extended warranty, which I paid for. They have also failed to mention the fact they expected me to once again return my faulty car even though it is leaking fuel and oil over a hot engine due to botched repairs to which the managing director replied "these things happen". I wonder what he would have said if it had been brake failure? When I first purchased the car part of the deal was to transfer the private plate of my part exchange and onto the new car, simply you would think, but no I have now been waiting over four months and it still has not been done. Usedcar123 keep telling me that they have sent all the paperwork off but twice DVLA have stated that they do not have a record of them applying for any transfer regarding my reg. I know who I believe. Usedcar123 will I am sure reply to this review with yet another well thought out excuse but if my remarks prevent just one other person from falling into the trap and parting with hard earned money then I will consider my it a job well done. ************************************REVIEW UPDATE 16.10.15*********I am writing to amend a previous comment. It would appear that new parts were used as part of the original repair but the supplier still charged a £300 surcharge which is not the normal procedure for new parts this led me to believe these parts were reconditioned. **************************************************************************LATEST UPDATE TO THE REVIEW 16.11.15************************* just an update regarding the issues I have had with Car 123 I have been to pick up my Audi that was used as a px against the VW Touareg I purchased from them (reg no LM55 NWS ) and let me tell you I have never been so pleased to have my old car back.How they failed to sell a great convertible in summer is beyond me,but as its turned out I am happy that it was not sold Do not think you will get a full refund when you demand your money back because you will not They will tell you that preparation fees will be deducted and if you purchased the extra warranty forget it.In my case it was worth losing the money just to get rid of the Touareg and end any more dealings with this poor outfit.I must also point out that they only agreed to giving me back a refund after threatening not to unless I amended my previous comments. All this information was handed over to Trading Standards who were not impressed.Its interesting to note the car is for sale 2k more than I had bought it for? Even after I had to take back the un roadworthy car (which they had to acknowledge in writing would not be my fault should it catch fire or blow up )they would not take the time to look at the amount of oil that was pouring out onto the floor.Why? Because it was raining They were too interested in getting me away I guess so that I would not say anything to the poor soles who were looking around at the cars for sale. What a sense of relief it was to be leaving that place for the last time. Happy days.