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16 reviews from our car dealer reviews community
Leave a review for Used Cars Of Bristol

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16 reviews from our car dealer reviews community

Leave a review for Used Cars Of Bristol
Click on the stars to start your review
"Most friendly helpful car garage"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very pleased,have just bought a white bmw five series. Immaculate car a brilliant drive. All staff professional and always helpful. Would not buy anywhere else. Kevin

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+0 Found this review helpful
"Very unethical practice."
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I was looking for a car, I saw one on their website and the salesman I contacted, who was terribly charming, suggested I put down a £500 deposit to hold the car until I saw it. He assured me I could get the deposit returned If I changed my mind without any problem. I trusted him and put down £500, I did change my mind 24hrs later having found another car. He also sent me a form to sign to hold the car he said. I did this stupidly without reading the small print because I trusted him. When I asked for my deposit back the manager, whom I had tried to get hold of for over a week, simply refused. He said I signed the contract and despite only holding the car for 24hr he kept my £500. I pointed out that his salesman promised me there would be no problem getting a refund but he just referred to the signed form and refused to reimburse me. I told him this was extremely unscrupulous practice. The car still has not been sold so I had not prevented them from selling it within the 24hrs and that his salesman had verbally reassured me I could get the deposit back. I told him I was just being ripped off £500. I presume this is how they supplement their income. I feel totally cheated and conned that the salesman assured me there would be no problem but then got trapped into signing the form. If he had told me by doing do I was entering a contract that would loose me my money I would of course not done so. This is very sharp practice and emphasise the widely held view of used cars salesmen. I would advise anyone NOT to put a deposit down on a car as you will never see it again, if you change your mind. I would also advise everyone to be extremely wary of this firm and its practices from my experience.

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+1 Found this review helpful
"Disorganised"
1.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We visited the showroom at Used Cars of Bristol yesterday as they had two cars we were interested in. Despite a phone call the day before no effort had been made to make either car accessible for a test drive. Of course we wanted to test drive a car before sitting through the paperwork to apply for finance but they seemed to want us to apply for finance before we test drive either car which seems a strange way round of doing things. Despite two visits in a two hour period they did not make any effort to enable us to try either car. One of the cars we were interested in had clearly had an accident at some point, when we pointed the replaced headlight and resprayed bumper to the salesman he seemed completely taken aback that we'd noticed. You could have made a sale yesterday but lack of organisation, transparency and ability to negotiate lost it for you. We ended up spending 6k on a car yesterday, but not with Used Cars Of Bristol.

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+2 Found this review helpful
"Awful Service"
2.6 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Called Used Cars of Bristol and advised them what cars I was interested in and asked if its possible to test drive, the guy on the phone was polite and said yes of course, come in this afternoon. Arrived at the garage and the sales man was very rude, not at all helpful (older guy, his desk was right by the door, tobacco on his desk, larger chap - describing where he sits so you can avoid him if you go there) I was looking at 2 cars - he advised that I had to make my mind up which one I wanted to test drive (obviously inconvenient of me to want to test drive two to compare how they drive). He then wanted to talk figures before the test drive (which is fair enough) but when the Manager came over, he was even ruder to us. He quickly told us 'its 5:40, we close at 6, do I want to buy a car or not from them'. Well I did, but i'm not spending £12k on a car without test driving it. The service was appalling. I honestly think as my husband and I are a young couple they didn't think we could afford a car. We had fantastic Service from Carbase yesterday, the guy was helpful, NOT AT ALL PUSHY and he got £13,600 from us yesterday.

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+5 Found this review helpful
"JakeS"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a mini cooper diesel from.them and had problems straight away. There was a lot of vibration from the gearbox when idling, and we got it checked out by a local reputable garage. They told us it needed a new dual mass flywheel and also new front brake discs and pads. Used cars of Bristol refused to replace these parts or pay for them so we had to spend over a thousand pounds on.the car getting it fixed. There were also.missing interior parts which they did agree to replace but despite phone calls have never done so. Go to a dealer that actually cares about their customers and accepts their legal liability for problems with the car they sold you.

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"Pete1"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was a great value for money, looking at other cars on websites all had higher mileage or older and for more money so this was excellent. I would go as far as saying its a 7 out 5 ha. I do have one thing on going they are sorting for me so i hope to have this sorted soon.

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Dealership Information

Used Cars Of Bristol is an Independent dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews3 out of 5 stars — Rated Average
Excellent
6
Very Good
1
Average
1
Poor
6
Terrible
2

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Contact Information

Address

Used Cars Of Bristol
Vale Lane Industrial Estate Vale Lane
Bristol
Avon
BS3 5RU

Get in touch

0117 953 3336
http://www.usedcarsofbristol.co.uk

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Dealership Statistics

43%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

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