33% Reviews
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33% Recommend
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3 reviews from our car dealer reviews community
Leave a review for Over Range Automotive
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3 reviews from our car dealer reviews community

Leave a review for Over Range Automotive
Leave a review
" Bought the car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought the car from Over Range Automotive. Excellent customer service, car was very tidy no pressure on you.

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"If there was 0 stars that would be them!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely horrendous! Overpriced vehicles, they didn’t seem to know what they were actually worth and the owner was incredibly rude and extremely unprofessional.Definitely will not be purchasing a vehicle from here.... ever!

"Great sales service,poor aftersales !!"
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a fantastic vehicle in August at Usk from a lovely salesman Luke. A deposit was left,and arranged to collect vehicle three weeks later. We paid for vehicle in full three days before collection but at collection we were told,that a mistake had been made and there was only one key.A little disappointed we took the car and arranged a spare key to be programmed at a cost to ourselves. Three minor issues arose with the car (Intermittent boot ram failure , a grinding wing mirror and wind noise on a support pillar). We contacted Usk car sales,who told us to book with their approved repair garage MDP landrovers( highly recommend...Craig is fantastic) .We were unable to book a repair ,due to a break down in communication and had to cancel the one appointment we managed to make,,due to a funeral. when we spoke to luke (very nice person) ,we were transferred to the owner Nick. (mmm no comment) .After being told we were now out of free warranty,and to use our purchased extended ,I explained to Nick that these faults existed under my 90 day free warranty and he was liable for repair. After a very heated discussion ,where Nick ,repeatedly blamed the repair garage he arranged for the lovely luke to collect our car.I asked him to consider paying for the replacement spare Key (we were told all along was there,until collection) or at least as a measure of good will to meet my half way on the cost..Nick informed me he would not pay for the key ,as I should have rejected the car and he wouldn't meet me half way as a goodwill gesture as he did not feel I need goodwill as I had taken the car,arranged a replacement key and therefore he did not give goodwill .( Lovely way to conduct business) On examination with Nick, he found no intermittent fault and as a measure of 'GOODWILL' offered to fit second hand parts to my car for free. as it had a very limited warranty,I refused, and nick was very quick to tell me he studied consumer law for several years, and was allowed to fit second hand Parts, to a second hand car. (I hope that doesn't apply to brakes...)He also pointed out,that the parts were not covered as they were checked and working prior to delivery ( I understood a warranty covered things that went wrong....geeezzz) . We agreed to pay 50/50 each for new parts , and on repair ,with an approved repair garage,the intermittent problem, confirmed that the part had indeed failed. ( Thanks Nick). The long and short of this review is, we purchased a fantastic vehicle,through a lovely salesman Luke , had a professional repair carried out through a very talented garage ( Thankyou Craig of MDP landrovers...ohh and the car was squeaky clean) but received an appauling aftersales service from the owner Nick, who in my opinion,puts his profits before his Goodwill!!!!

Nick from Over Range Automotive in response to Great sales service,poor aftersales !!

The only reason this customer has written this lengthy review is because quite simply she didn't get what she wanted. We don't promise spare keys as not all pre- owned vehicles comes with 2 keys, lets make that clear from the outset. This customer's expectations were astronomical and I think she wanted a brand new car for second hand money. For people who are reading this, Mrs M did get compensated and all the small issues that she complained about did get remedied, her attitude was awful and I acted completely within scope of the law and with a professional, considerate manner. This review is biased and detrimental to a small family run business.

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Dealership Information

This dealership we believe was previously known as USK Car Company. One of the major reasons is that if you search by their previous website address of http://www.uskcarcompany.co.uk it redirects to http://www.overrangeautomotive.co.uk/. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
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Car Leasing
Car Repairs
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Ratings
3 reviews3.2 out of 5 stars — Rated Average
Excellent
1
Very Good
1
Average
0
Poor
0
Terrible
1

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  • Contact Information

    Address

    Over Range Automotive
    Woodside Trading Estate
    Usk
    Monmouthshire
    NP15 1SS

    Get in touch

    01291 673314
    http://www.overrangeautomotive.co.uk/

    Opening times

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    Dealership Statistics

    33%
    Would recommend this dealer to family and friends
    33%
    Percent of reviews responded to by this dealer

    Additional Information About Over Range Automotive

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