I loved the car when I first saw it and the team at the dealership were very helpful in getting everything sorted for us and went above and beyond. Unfortunately, the after-sales service has not been up to the same standard, as we have been chasing a refund for a tracker which we had fitted but later discovered the car already had one. For this reason, I would give it 3.5 stars. It would have been 5 stars otherwise.

Since purchasing the car, I have had a few issues and struggled to get through to the dealership. I have had to go through the aftersales team to have a wheel bearing changed. For this reason, I would give it a three star rating.

Having recently purchased an Audi A4 from V12, I dealt with a gentleman called Darren, who was talkative and easy to get along with. The only criticism I have is that he was a bit pushy when it came to the extended warranty.

I purchased a BMW X5 from V12 Sports and Classics. I decided to swap the X5 for a different car, and the process was smooth with no problems. The customer service was good.

No issues, pleased with the car, it was a quick process, wasn't any delays or waiting around. I took the car for a test drive, that didn't feel rushed I got a good feel for the car to make my decision that I wanted it. All in all it was a really good experience I would definitely go back in the future if they had something I wanted.

Mixed review regarding my experience with V12. I am happy with the car and I was happy with the people I dealt with on the phone. However, the person I had been speaking to wasn't in when I was actually at the dealership. While at the dealership, I just felt like the person I was dealing with was frustrated with me. I know I was taking some time, but it wasn't because I was messing anyone around, I was just going through all my options. Towards the end of the sale, he started offering me different things and I explained that I wanted some time to think. I could tell this was bothering him and it did make me feel like I was in an awkward situation, which I don't think customer service at a car dealership should be like. Just some honest feedback. However, everything else was great and I do love my car.

Seller was amazing, however, we were told that the £149 we paid for peace of mind also included cleaning the car and fixing the loose fittings on the mud plastic, which were not done. We waited hours for the car to be ready and yet nothing was done. By the time when we got it, I was too tired to go and argue plus our son started to get a heat rash, so we decided to leave the premises. I am disappointed that I had to pay that money for nothing.

I am really happy with the car. It is lovely and I haven’t had any issues with it. The only downfall I have as feedback is to do with the finance process. We had a set budget, and after some discussion, we finally agreed on something that was manageable for us. The finance team had told the dealership not to add any extras onto the sale, as it wouldn’t be affordable. However, the salesman told us he was adding things like the tracker and the protective coating and said it wouldn’t cost any extra. When the final payment came through, the total had gone up. He explained that this was due to the extras, which I then had to dispute. I contacted the finance team to let them know, as I was not willing to pay for something we hadn’t agreed to. The finance team confirmed they had specifically told the dealer not to do this. We then had to involve other staff members to look into the situation. It was eventually sorted out, but it was just disappointing. I feel that when a customer sets a clear budget, it’s important not to keep pushing for more. It doesn’t feel good as a customer. That said, apart from this issue, the service was quick and the vehicle was ready and prepared for us. I just think the communication needs to be much clearer to avoid unnecessary stress over what should be an enjoyable process.

Really pleased with my new Range Rover from V12. This is the fourth car I’ve had from them and I’ve always been happy with the service and the cars. No major issues, and anything that has come up has been sorted quickly. The service this time was great again, straightforward, quick and stress free. However, I was disappointed with the part exchange. I was trading in a car I bought from V12 just 18 months ago and the offer was £17,000 less than what I originally paid. I did manage to negotiate a slightly better price, but it took a lot of effort. Despite that, I would still use V12 as their service is consistently good and the cars have always been reliable.

Josh was great. Attentive but not overbearing, no pressure and sorted me a great deal on a used car. Would definitely use V12 again and highly recommend the whole team - slick and efficient. Thanks!