AVOID THIS PLACE!!! Disgraceful after sales service from V12!!

Bought a car from V12 dealership in Hinckley. Returned after 7 days, car has a massive clutch/ gear box failure which has since been proven by a reputable garage. Dealership told me that the car is "in pieces" and that they will not accept my letter of rejection and process my refund until I pay for the car to be put back together again. I will not be paying for any repairs, this is blackmail and under the Consumer Rights Act 2015 I am not liable to pay anything and as I returned the car within 30 days of purchase I am entitled to a full refund. This dealership is in breach of consumer rights laws. They refused to provide their complaints policy/ escalation process or put their decisions in writing. Reported to Trading Standards via CAB Consumer Helpline, Trust pilot and Auto Trader. This car should never have been sold, it is dangerous and of an unsatisfactory quality. Do not buy from this dealership, the AA warranty is useless and the 128 point guarantee is a joke. If I could give this dealership a 0 star rating I would.

Please look at 'V12 sports and classics fails' on facebook this group has really let me down with their after service. All smiles before hand.

I recently purchased a Volvo XC60 from v12 cars 6 weeks ago!after driving the home I realised the vehicle had a noise from the front n/s suspention! I contacted v12 and was put through to the AA after continued contact with AA and the v12 team to get the issue sorted 5 weeks on after visiting the second garage for me veichle to Ben inspected v12 after sales team phoned me to say they’ve would not be paying for the repairs to the veichel as the parts are down to wear and tear even after contact with v12 with the issue within the first week of purchasing this car £12000 for a faulty vehicle! Left with a bill that I have to pay of £287 not happy with the service and the way they spoken to me on the phone! I wouldn’t recommend anybody to buy a veichel of this company! The warranty isn’t worth the paper it’s written on

On Thursday 23 May I purchased a vehicle from V12 Sports and Classics, at first everything was fine apart from waiting 1 hour to complete the formalities. When I got home I found no Owners manual service book, no jack or brace in the boot. The windscreen washer was virtually empty and I had to put 2 pints of oil in the engine. The MOT testers report stated the front discs required replacing. I have contact V12 and all I am getting is excuses as to why they won't replace items, apparently I don't need a jack to replace a wheel or take off for repair? I can download the manual from PDF which is 231 pages long. It is not there problem regarding the front discs and hard luck about the expenses of engine oil. It appears they sell the vehicle and you are on your own afterwards. I am in the process of contacting Leicester Trading Standards about this company and I am not the only one having trouble. MY ADVICE IS KEEP AWAY, 128 POINT REPORT BY AA MEANS NOTHING AND THEY DONT FULFILL THEIR RESPONSIBILITES AS A DEALER. BUY AT YOUR PERIL.

Legal proceedings against V12 Sports & Classics commenced. Garage are operating outside the law regarding consumer rights. If you have lost money, see section 75 if paid for on a credit card or visa debit dispute if you paid on your visa card. The bank will withdraw funds from their bank without reference to them if paid credit card. You are entitled to a full refund regardless. Get hold of trading standards Leicester, which is what I've done. The more complaints to them the better.

I made a huge mistake buying from V12 Sports & Classics and now I regret! I coukd spend 200 bying from scrap not 5000.

I purchased a Nissan qashqai from V12 Sports and Classics within a week i discovered that the car had previously been in an accident ,they didn't tell me this before i bought the car. I asked for a full refund they refused .The aftersales team has not responded to my emails or phone calls and they refused to refund £11590.00. AVOID buying from them and don't take out there AA warranty it's not worth the paper it's printed on.