Seamus W, January 2018
"AVOID, BEWARE, STOP."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I read all the negative reviews and I still purchased from this company, but I should have listened to the negative reviews and not purchased as I was sold a dud car and V12Sports and Classics will not any assistance with the repair. This isn’t a missing key or a squeaky door, this was engine failure of a 2014 Mazda Cx5, a 3.5 year old car! Engine failure should not be happening in a 3.5 year old car. A quote for a replacement engine is coming in at 7,500 and numerous emails and phone calls were all avoided for a month only to finally respond with “Unfortunately due to the mileage covered since purchase we would not be able to assist with repairs” the mileage was 14,000 miles. What a rubbish excuse. They just won’t offer assistance. The AA 128 point check isn’t worth a dam, the company doesn’t care about after sales. The only way to avoid their after sales is not to buy from them. Please please read the reviews, and purchase your car elsewhere, there is obviously something wrong with the cars they are selling and they don’t care if it does fail, you the customer will end up with the cost.
It’s a pity I can give a 1 star as this is a zero star company.
DO NOT BUY FROM THIS COMPANY
+27 Found this review helpful
Casper from V12 Sports And Classics in response to AVOID, BEWARE, STOP.
Hi ,
We are sorry about the experience you faced at V12 Sports And Classics, please know it is never our best intention to have unhappy customers as we do our very best to do the complete opposite, V12 are partnered with the AA to which we have a lot of faith in them to check the cars accordingly thats why we have the partnership in place, if you were to have any problems with the AA inspection that was placed on the car you have purchased the AA will happily take any Aftersales problems or even a message to V12's very own aftersales team can help you,
Apologies
Kind Regards,
Casper
V12 Marketing Manager
Seamus Walsh in response to AVOID, BEWARE, STOP.
Its such a pity V12Sportsandclassics aren't as quick to respond to emails and phone calls at your office as you are online. I'd be more than happy for you to discuss and sort out my problem with me for the rest of the car buyers to see, but no doubt this wont happen.
~My problem, as you seem to think, is not with the AA, its with V12Sportsandclassics. The AA128 point check is a waste of time and means nothing, its V12 that sold me a car with a dodgy engine and wont do anything to sort out. This quote for repair is now standing at 3,500. some business you are.
Are you going to offer any assistance now?
I await your response
Brett S, January 2018
"Brilliant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a Jaguar XF today from the Hinckley branch I have to say The whole experience was friendly the staff could not be more helpful I would like to say a special thanks to the salesman Mathew who made the whole time spent there a pleasure brilliant guy great sense of humour the guy certainly knows his cars will definitely be going back for my next car could not be happier with the car thank you all
+0 Found this review helpful
Marketing Team Member from V12 Sports And Classics in response to Brilliant
Thank you for the positive review, we will be sure to pass on the kind words to Matthew.
Happy Driving and we look forward to seeing you again when you decide to buy your next car.
A W, December 2017
"Work on breaks not carried out as agreed"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We looked at the vehicle and found the brakes and calipers were not working properly and written it down and agreed that the work would be carried out a full payment will be made on picking the vehicle up this work has not been carried out and there is 1000 excuses
Definitely somewhere to avoid as nobody is willing to take responsibility for what we agreed to do
+31 Found this review helpful
Marketing Team Member from V12 Sports And Classics in response to Work on breaks not carried out as agreed
We are sorry to read about your negative experience. if you could send your details to social@v12sports.co.uk so that we can try resolve the issues.
thank you in advance
David W, October 2017
"V12 HINCKLEY, BUYER BEWARE."
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After collecting our BMW X3 we noticed a squeak on the way home. We were told we had 3 months warranty and we had also paid for 12 months extra AAcover. We rang V12 and were told to take it to a garage of there choice who incidentaly were mainly a tyre garage. They couldn't find the problem and said it needed stripping down, they would have to see if our new warranty would cover it. The insurance company refused, saying the problem was due to wear and tear. We promptly had our money refunded for the extra 12 months warranty which was obviously missold to us because anything over 50,000 miles is classed as wear and tear..These policies are not with AA , it is Motorway Insurance using the AA logo. V12 said they would pay for the car to be stripped down so the car went back for another day. Again they could not find the problem and recommended we take it to BMW for a diagnostic check. we had now had the car for 2 weeks. It took BMW 10 minutes to diagnose the problem, The wrong size tyres had been fitted to the car after the AA inspection. They were cheap snow and mud tyres therefore damaging the differencial on a permanent 4 wheel drive car. The estimate of the repair was £2830.00 and BMW told me not to drive the car as this would cause further damage. V12 insisted on repairing the car at there so called garage that fitted the wrong sized tyres but we knew that within 30 of purchase we were entitled to a full refund. The car sat on our drive whist we made at least 40 phone calls over a number of days. The management would not speak to me and we thought we were going to have to speak to a solicitor. I then said I would be willing to consider another car if there was one suitable. The saga continued and we finally saw a car at there branch at Wolverhampton. We made an appointment with the manager ther but again he was faceless and we were dealt with by an assistant. V12 insisted we drive the damaged car to Wolverhampton from Nottingham for the exchange. I managed to get the car there arriving we a strong smell of burning oil. When I read all the reviews of how wonderfull this company is I have to smile. Yes , if there is nothing wrong with your new car everything is rosey but woe betide you if you have a problem, you are on your own!!!!!!!
+63 Found this review helpful
Marketing Manager from V12 Sports And Classics in response to V12 HINCKLEY, BUYER BEWARE.
We are sorry to read about your negative experience with us.
Could you please email your details to soclal@v12sports.co.uk where we can discuss the matter further.
thank you in advance
Julie Simcoe in response to V12 HINCKLEY, BUYER BEWARE.
Hi there. Curious to know if you could provide me with the registration number for this car? We purchased a bmw x3 from this company and are having major issues with them and wonder if we have purchased this particular damaged car. Currently taking to Trading Standards about the issues. Many thanks in advance.
Anon in response to V12 HINCKLEY, BUYER BEWARE.
FY14DKE
Mick M, October 2017
"A Great service - Highly recommended. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very easy to deal with from start to finish, car was exactly as described and the staff at V12 could not have been more accommodating - even extending an offer to collect me from the loacl train station if required!
This is the second car I have purchased from V12 Sports and Classics, and I would have no hesitation on recommending them. The location is also quite convenient, if like me, you are travelling from Ireland, as it is in very close proximity to Birmingham Airport, with the ferry only a few hours drive away.
+3 Found this review helpful
Staff from V12 Sports And Classics in response to A Great service - Highly recommended.
Thank you for the positive review.
We wish you many safe journey in your new car.
Paul B, September 2017
"Everything was good! "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything went very well for me at V12 Sports and Classics when buying my Hyundai. The dealer was helpful and the car was in good condition. I would recommend!
+0 Found this review helpful
Marketing Team Member from V12 Sports And Classics in response to Everything was good!
Thank you, your review is highly appreciated, We wish you many safe and happy journeys.
Adam F, September 2017
"Clean and as described! "
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would recommend V12 Sports and Classics, The Nissan I bought from there was in good condition and very clean. It was also good value for money! I've had no problems up to now and I've had the car for nearly 3 months.
+3 Found this review helpful
Marketing Team Member from V12 Sports And Classics in response to Clean and as described!
Thank you, your detailed review and kind words are highly appreciated. Don't forget to use your referral vouchers with any friends and family looking to buy their next car. We wish you many safe and happy journeys.
James F, September 2017
"Not too bad! "
3.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The service I received at V12 Sports and Classics wasn't too bad. The Audi I bought was clean and as described. However, they did say they would pay for the issues to be fixed but when I got the issues fixed they only paid 70%. Apart from that thought it was good!
+2 Found this review helpful
Marketing Team Member from V12 Sports And Classics in response to Not too bad!
Thank you for your review. We wish you many safe and happy journeys.
Tomas B, August 2017
"perfect "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Renault I bought was clean and alright value, wasn't best described though. I did PX my car and I would of liked a bit more money for it. The Renault has been very good though. I would recommend!
+0 Found this review helpful
Marketing Team Member from V12 Sports And Classics in response to perfect
Thank you, your review is highly appreciated. We wish you many safe and happy journeys.
Waldemar S, August 2017
"Volkswagen buyer! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Volkswagen Passat I bought from V12 Sports and Classics has been a good car. it has no issues and that is why I rate them a 5. I recommend!
+0 Found this review helpful
Marketing Team Member from V12 Sports And Classics in response to Volkswagen buyer!
Thank you, your review is highly appreciated, We wish you many safe and happy journeys.
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