Good price vehicle. Hopefully sales. Even pick-up from station. Very helpful. Sort out paperwork. V12 Sports & Classics like you sign for the car BEFORE you check over on pickup. My car was just washed ???. Missing spare wheel. And TOOK 5 days to get the £99 deposit transferred back. (Which was paid immediately to hold vehicle)..nice to sell you a car then when paid....see ya..
Bought a Mercedes-Benz E220 2014 from V12 Sports & Classics on 23rd of May 2018, after discovering a rattle on cold start I booked it in at a authorised repairer, they diagnosed the fault as the timing chain. Upon contacting AA Warranty or "Motorway direct" they instructed the dealership seek authorisation from me to strip the vehicle fully removing the engine for inspection and evidence. I authorised this and the garage confirmed their findings, the timing chain was faulty and stretched, causing reduced power and a horrible noise on cold start, this was cleverly hidden as the car was driven to me for a test drive so was already warm. AA warranty has refused to pay for the work and so has V12 Sports and Classics stating a car I have owned for less than three months, has suffered from wear and tear, a horrific breach of my consumer rights and has refused to pay the repair charge after the repairing garage has advised me not to drive the vehicle due to the risk of the chain jumping a tooth and destroying the engine. They told me I should've waited until the chain snapped to claim, even though the claim limit on the warranty is £2k and it's a £6k engine.... Good way to get out of that one! SCAM. DO NOT WASTE YOUR MONEY HERE, they breach your consumer rights and sell defective cars.
Reviewer has confirmed their email address
Staff from V12 Sports and Classics Hinckley in response to Worst dealership ever, sell faulty cars!
Hello, Thank you for taking the time to share your experience. We apologise for the inconvenience caused to you regarding this matter. Our customers have ample opportunity to review the vehicle to enable them to make an informed decision prior to purchase. Our vehicles are fully assessed and priced accordingly to the condition and presence/absence of service history. Kind Regards, V12 Sports And Classics
Bought a 9 grand car from V12 sports and classics which aa supposedly checked. No working stereo and lack of interedt and communication with a supposed contractor who they appoint to look into this. Constant chasing zero communication and caf clearly not as described wouldnt recommend.
Reviewer has confirmed their email address
Amazing service from V12 Sports & Classics! Called up Saturday lunchtime to see if a car was still in stock at the branch in Stoke on Trent- within 30 minutes I arrived at the garage after being told it was still available, no pushy sales person there jumping on my back, just helpful guys there who showed me around the car, answered any questions I had with excellent knowledge and not once did I hear the dreaded words "so what do you think & how are you paying?" like I've experienced at so many other car dealerships. Allowed me to think in my own time what to do and didn't keep pushing for an answer - set a deposit down on the car to hold it until could get to the bank to do the transfer without feeling like I was being "talked into" doing so and pressured. Within two days was there again to pick the car up in my own timescale! Kept me fully updated when the car was ready and when the funds had been received from the bank which of course to no surprise the bank took their time with (no fault of V12 of course). Collected the car and provided me with all the paperwork I needed and also had email copies of my warranty which is extremely useful! A complete breath of fresh air for a car dealership and so happy and helpful to deal with - would recommend to anyone even if it means a long drive to one of their branches - their cars are also all in absolute top condition and they really know their stuff!
V12 Marketing Team from V12 Sports and Classics Hinckley in response to Amazing service!
Hi Frankie, Thank you for taking the time to share your experience. We are delighted to hear that you are happy with the level of service provided. We wish you many safe and happy journeys with your car and we look forward to your next visit!
Excellent service even dealt with emailing all paperwork over to finance company was driving the car next morning
Reviewer has confirmed their email address
V12 Marketing Team from V12 Sports and Classics Hinckley in response to Excellent
Thank you for taking the time to share your experience. Enjoy your car and drive safely, we look forward to your next visit!
Few faults with the car that we bought from v12 which haven't been sorted. service was good to a point. Shame about the faults. wouldn't recommend to be honest.
Reviewer has confirmed their email address
V12 Marketing Team from V12 Sports and Classics Hinckley in response to Few Faults
Hello, we are sorry to see you are unhappy with the car you've purchased from us. Please contact us on social@v12sports.co.uk with some further details and we'll gladly look into the case for you. Thank you in advance!
I purchased a car last week, they said the car had 6 months manufacture warranty, they also said they would fuel up the car. Once the paperwork was completed they said, they will not fuel it up as it was not company policy, why LIE? Today I contacted the manufacturer which said there is no warranty. I contacted V12 about this, the person was rude over the phone, told me they wouldn't do anything about this and told me to go and and do what you want. When I first looked at the car, it was OK, but not properly clean. They said the car would be cleaned, while I waited, When I brought the car home, it has a huge white stain in the boot. which wasn't there when I first looked. Seriously If you want to ruin your day, use these guys, they will definitely do that, but I don't know how they are still trading.
Reviewer has confirmed their email address
Kirsty, Marketing Team from V12 Sports and Classics Hinckley in response to WOULD NOT USE THIS COMPANY
Hi, we are sorry about the experience you have had with us. This is not the level of customer service we are trying to achieve. Please contact us on social@v12sports.co.uk so we can investigate this case. thank you in advance!
We came to look at a Mercedes, all looked good, seemed the best value for money out of the ones we had seen. we've had it for over a month now and no issues.
Reviewer has confirmed their email address
Kirsty, Marketing Team from V12 Sports and Classics Hinckley in response to we recommend
Hi, thank you for the kind words. We are delighted to read about your positive experience. Enjoy your new car and we wish you many safe and happy journeys!
Things took a little longer then expected when purchasing from here, mainly from lack of communication. I will however say the car was good and I'm pleased with it. so not all bad!
Reviewer has confirmed their email address
V12 Marketing Team from V12 Sports and Classics Hinckley in response to Lack of communication
Hi, this is not the customer experience we are trying to achieve. Please contact us on social@v12sports.co.uk if there is something we can do for you.
Thanks a lot it was my fault,i made a wrong payment, two months ago toward your company after i went in to my Bank two advice me in five weeks i have money back.I wait for nothing.I rung V12 Sport and Classics team was very kindly and sent money back,Appreciate,thank you very much.
Reviewer has confirmed their email address
Kirsty, Marketing Team from V12 Sports and Classics Hinckley in response to I bought last year
Hi, We are delighted to hear that you are happy with the level of service provided. We wish you many safe and happy journeys with your car and we look forward to your next visit!
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK!
All our cars are independently inspected and certified by one of the biggest motoring organisations in the UK, the AA. This is done by a comprehensive 128-point check on each and every car. No other car supermarket in the UK is coupled with the AA like V12 Sports and Classics.
We were established in 2005. Initially, the company began selling classic and unique cars. From a young age cars have always been a passion of the owner and so he started a classic car business working from home. It quickly became a viable business which was selling about 20 classic cars a month; this continued for about three years. The main focus of the business was to always provide a fantastic customer journey, build a trusted relationship with the customer and in turn build a great reputation which would keep customers coming back. V12 Sports and Classics is all about providing fantastic customer service, amazing value vehicles and total peace of mind.
✔ For your complete peace of mind, choose from over 1600 used cars that have been independently Inspected & Certified by the AA!
✔ Buy with confidence and get a great deal
✔ Drive your new car away the same day
✔ Low-rate finance is available
✔ Rated best value cars in the UK
V12 Sports and Classics currently have 4 sites.
Hinckley - 23 Harrowbrook Road, Hinckley, LE10 3DJ
Stoke - Meir Heath Garage Rough Close, Stoke On Trent, ST3 7PG
Wolverhampton - 122 Cannock Road, Wolverhampton, WV10 0AE
Worksop – 63-65 Retford Road, Worksop, S80 2QD
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
| Excellent | 1664 | |
| Very Good | 414 | |
| Average | 26 | |
| Poor | 18 | |
| Terrible | 30 |
V12 Sports and Classics Hinckley
Unit 23 Harrowbrook Road
Hinckley
Leicestershire
LE10 3DJ
| Mon | 10am-7pm |
| Tue | 10am-7pm |
| Wed | 10am-7pm |
| Thu | 10am-7pm |
| Fri | 10am-7pm |
| Sat | 10am-6pm |
| Sun | 10am-4pm |
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