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DO NOT BUY FROM THIS COMPANY We purchased a van from these people in September 2015 advertised with a full service history. When we collected the van we were told that they would send the service history on to us as it wasn't on their premises at that time. To cut a long story short, a year later we have never received a service book. We were lied to on numerous occasions and they even tried to fob us off with an old service book from a completely different make of van! The only time they ever had the decency to contact us was when we got Trading standards involved and then we were offered a free service, too little too late. Would never deal with these people again.
Reviewer has confirmed their email address
Issues from the beginning starting with lack of spare wheel and tools and missing service history. 2 months later after many calls and only 2 returned we still have no service history. There customer service is dreadful to non existent. We strongly advise against buying anything from these people. Broken promise after broken promise and still not recieved what was advertised and owed to us !
Reviewer has confirmed their email address
Steer clear of Problems from day one an not resolved just told nothing was wrong 4 months later new clutch 12 months later complete engine failure Very Unprofessional
James Ford in response to Gavin Parr
Your van did not go wrong and only developed a clutch problem outside the warranty period after you had been using it to pull your boat in and out of the water as you told me. Even Citroen couldn't find a fault with it. As for the lovely Transit you part exchanged in.......great van, NOT. I don't mind criticism, but please be truthful.
Bought a VW Caddy van from Van Masters. Within 4 months of having the van it had catastrophic brake failure (the day after it was supplied to me). Then just outside of their 3 month warranty the gear box went! They ignored all my communications and very unprofessional! Be very cautious buying anything from them.
Van Master is an Independent dealership that is based in Bury Saint Edmunds. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Van Master
Barton Road Retail Park
Barton Road
Bury Saint Edmunds
Suffolk
IP32 7BE
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