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14 reviews from our car dealer reviews community
Leave a review for Van Master
Leave a review

14 reviews from our car dealer reviews community

Leave a review for Van Master
Leave a review
"Deceitful dealer "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worst experience of buying a vehicle totally untrustworthy.

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+0 Found this review helpful
"Great company "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi i recently purces my luton van mercedes sprinter from VAN MASTER and I was very happy with them custom. They are very reliable people and please i will advice everyone to have a trust with this company. I have tried to many ather places but this people they helpe me to much. Thanks you Van Master

"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have now purchased two Mercedes sprinter 313 dropsides from van master in bury st edmunds. I requested the second van to have the same spec as the first I purchased, so without fail Simon and Rob sorted the new bed, rear camera and led lights for the back. Really happy with what they have done. Will be back to get our next truck at the end of the year.

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"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased many vans from this company now, very helpful and knowledgeable, would highly recommend, thanks again guys

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+3 Found this review helpful
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"Brett Wright"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really happy with my van. Both guys really helpful, (even essex Josh 😉) knew their stuff, I found them honest and not pushy at all. Would definitely buy another van from the Van Master.

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"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really happy with everything about this company couldn't recommend Van Master enough.

"Excellent Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a van over the telephone from Van master and when I arrived a few days later to test drive and conclude the deal I found that the van was even better than advertised. The efficiency and service received from the boys can only be described as 1st class. I will most certainly be back soon for another two vans. Thank you to all the boys for making my transaction a great experience. See you again soon.

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"Very poor inspection & preparations"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I imported a 2013 van from Van Master Bury St Edmonds in Dec 2017 and specifically asked for particular attention be paid to cleaning. It arrived in NZ in a disgusting state inside and out, and as a result has cost me NZ$700+ for local wharf & inspection charges. I also asked for the van to be checked for damage but close investigation shows distinctly sub-standard repairs completed to somewhat hidden but structural components. Van Master has not responded to any communications from me on these matters.

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+1 Found this review helpful
"Purchase Of Citroen Nemo"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had my Citroen Nemo for a year now since I purchased it from Van Master Bury St Edmund's. I must say how very pleased I have been with the van and especially Van Master, I have had a couple of small issues all dealt with quickly efficiently and promises kept a year on for a free service. Thank you, when the time comes I will happily buy again from Van Master and have also recommended them to interested friends. Thank you again and well done makes a very nice change. Mike Western, Woodbridge, Suffolk.

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"Dennis Bray"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Travelled 330 miles to buy a 55 plate Ford Ranger. Made several calls to seller before travelling, for assurance that vehicle was in good condition. Was assured vehicle was in good condition, which bodily it was. Test drove at 60 mph, all seemed OK, so asked if any warranty, told due to low price £3950, so not that low, no warranty, they know their way round the system, as invoiced marked, sold as scrap or spares. Within 30 miles of their premises, vehicle developed misfire and glow plug started flashing. Just made it home. Vehicle SHOULD NEVER HAVE BEEN TRADED. KEEP AWAY FROM THIS FIRM! You have been warned, by many others I notice.

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Dealership Information

Van Master is an Independent dealership that is based in Bury Saint Edmunds. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews3.1 out of 5 stars — Rated Average
Excellent
7
Very Good
0
Average
0
Poor
2
Terrible
5

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  • Contact Information

    Address

    Van Master
    Barton Road Retail Park
    Barton Road
    Bury Saint Edmunds
    Suffolk
    IP32 7BE

    Get in touch

    01284 700879
    http://www.van-master.com/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Van Master

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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